Starwood is a pretty great place to work. They try to keep a healthy work/life balance. The politics of the place have a tendency to create mistrust with middle management and a few of the coworkers, but overall I recommend working here.
Management Trainee in Rooms Division (Current Employee) – New York, NY – May 24, 2016
The greatest thing about Starwood is definitely the loyalty it offers to its guests. SPG program is simply the best membership program among all the multinational hotel corporations. The results from such an amazing program are properties with tons of frequent guests and a possibility of a much more personalized customer service.
IT Project Coordinator (Former Employee) – Orlando, FL – May 19, 2016
I had a very good experience working as a contractor for Starwood Hotels & Resorts. I was working on their divestiture project when they were spinning off their Starwood Vacation Ownership division to be an independent company. I found the people that I worked with to be very professional and pleasant.
Great location close to restaurants for lunch breaks
Sales Associate (Former Employee) – San Francisco, CA – May 16, 2016
The hardest part of the job would be servicing more groups than I should have.
My co-workers we amazing and supportive.
I began work at 8:30am, and most of the time I would leave work after 8:30pm. I worked most weekends.
Senior Catering Manager/Director of non profit Catering. Catering Sales Goal of 3.3 million dollars in Catering Food and Beverage. Exceeded Goal. Specialized in high profile Social Catering, Weddings, Public Relations, Annual Fundraisers and the Political Market.
Great Pay, highly notable position.
I was working six to seven days per week in my final two years.
I've never worked for a company so willing to let me succeed before, nor have I worked for a company that actually cared so much for it's employees. The day in the life working here is pretty straight forward, you take phone calls in a brightly painted room. However, everyone there has such a positive outlook on life. Even as I moved into management, quite quickly I might add, higher ups were willing to work with my schedule as much as they could. If you want to try to work at a call center but you are afraid you won't like it, this is where you should apply. Even if you don't like the job, it will most likely be because it just isn't the right industry for you.
Environment, Pay, Benefits, Hotel Discounts
It is hard to get a day shift if that is what you want or need.
Room Service Server (Current Employee) – Springfield, MA – May 6, 2016
Every department is short on tools needed to properly do tasks needed,upper management belittles staff and doesn't properly take care of staff. Constantly making errors on paychecks and holding paychecks to force its employees to complete company surveys.
Account Manager, Global Business Travel Sales (Current Employee) – San Francisco, CA – May 2, 2016
I have had the privilege of working for an amazing company since 2009. Love this industry, love this company. I have traveled across the country, met and worked with the most incredible and talented people.
Made it out to be this amazing place to work with an awesome bonus plan and perks, after a couple weeks in training and management tip toeing around how to bonus, it finally became clear that it's almost impossible to bonus at the rate they talked it up to be. You also never sit in the same seat each day and take back to back calls tethered to the phones never getting to know anyone around you, and no time after a call to collect your head. you also get in trouble if you aren't on the phones showing an average of 98% each month, and also if you talk too long on each call, you will not bonus. One of the most restrictive, lonely positions I've ever had and was so disappointed it wasn't everything they said it would be.
Director, Information Technology (Current Employee) – Corporate – April 25, 2016
To work at Starwood you must be a person who enjoys a fast pace and have the ability to forecast future needs of the business. For your ability to turn positive results in your role, you will enjoy good compensation and respect. There is a sense of pride within this company, and a great deal of talent.
Reservation Agent/Customer Service (Former Employee) – Austin, TX – April 24, 2016
learned a lot about hotel business talked to interesting people from alll over the word company provided computer, phone etc to be able to work at home. I loved the job until after 5 years I was forced to work nights. Caused health problems
Associate Director Marketing and Development (Current Employee) – Stamford, CT – April 11, 2016
A very fast passed company with a lot of activity. I am currently doing two full time rolls at the same time. I work for Development negotiating our new hotels. At the same time I run the events and marketing department. I am tri-lingual. Love what I do but the company is being sold so we have our days counted.
Front Desk Supervisor (Former Employee) – Lake Buena Vista, FL – March 25, 2016
The only thing that kept me going each day was the people I worked with. Front line management was great! Their managers however did not seem to want to do much as far as making today better than yesterday. Was recieving the same guest feedback during my entire duration employees there and did not see the least bit of change to improve. Housekeeping team had a hard time keeping up with the pace the front desk moved at, causing guests to have to wait for rooms well after check in time.
One thirty minute break unpaid. Did not matter if you worked 8 hours or 12.