Customer Service Representative (Former Employee) – Wichita, KS – July 21, 2016
starwood is a very peacful fun environment. I learned a lot about different hotels and wants and needs of customers. The hardest part of the job is reaching the quotas when you have "dead" days when nobody is really wanting to book hotels.
Lack of concern for amount of work expected to complete tasks
Ambassador - Customer Experience Management (Current Employee) – Fall River, MA – July 18, 2016
Disconnect between management of ambassador service-customer experience management and associates. Expectations to continually add more work and clients onto already overloaded associates. Continual software issues and network/VPN issues.
Healthcare Insurance, Compensation, Management Disconnect, Lack of Communication
IT Assistant (Current Employee) – Aspen, CO – July 16, 2016
I am developing my skills as an administrator, working primarily with various platforms including Server 2008 rt and Exchange server. Some Unix based programs and other applications for robust communications in a rather large hotel structure universally.
One IT director trains me as his personal assistant. This program ends in November.
This job had great pay and great benefits. However, they are really hard on you about meeting your conversion fresh out of training. I have never worked in a call center before and this definitely wasn't worth it to me. It had me so anxious every day I worked because I never knew if I would be fired over a bad conversion day.
Great benefits, great pay
have to meet a conversion, very strict about meeting said conversion shortly after training, you have no control over the type of calls you get, too many rude/nasty calls
Marketing Representative (Former Employee) – Myrtle Beach, SC – July 11, 2016
Everyday I interacted with holiday visitors at the beach. I had monthly tour goals to meet set by my supervisor. On going training was provided to help achieve monthly goals. Sometimes the most difficult part of the job was convincing tourist to take the time share tour no matter how matter free gifts I could offer them. The most enjoyable part of the job was meeting new people. I enjoy meeting new people from different walks of life.
server at Il Mulino (Former Employee) – Lake Buena Vista, FL – July 8, 2016
Working at Il mulino. Poor management. Dictatorship. poor people skills. Very sexist, unprofessional, and major favortism. Co-workers were cliquey. Manager was not looking for you to succeed, will lie even about employees, not open to suggestions, over staffed on slow days, manager will take out a bad mood on workers. Too bad a terrible manager took over this restaurant, it was much more successful and had happier workers before Brian Exner. Manager went from bus boy up to manager with no actual management skills. Very vengeful, temper tantrum style. Unprofessional.
Reservation Sales and Service (Current Employee) – Wichita, KS – June 26, 2016
The Reservation Sales Agent confirms, modifies and cancels reservations and provides information regarding all Sheraton, Westin, Four Points, aloft, element, W Hotels, Le Meridien, St. Regis and Luxury Collections properties with an strong emphasis on customer service. The Reservations Sales Associate builds guest loyalty by enrolling new members in the Starwood Preferred Guest program and supporting our existing members with reservation and account inquiries.
MBA Intern, Global Brand Finance (Former Employee) – Stamford, CT – June 17, 2016
Starwood has a good corporate culture where the employees are engaged and empowered in daily work. There is no strict hierarchy or standard career path. People are encouraged to develop their own career path through networking, which offers flexible career development opportunity.
Platinum Customer Service Representative (Former Employee) – Lancaster, CA – June 8, 2016
Starwood is now closed down but when I was working there it was a really great place to work. Though we had to take a lot calls per day this company always made sure that we had free food and gave away free trips and great incentives monthly
unlimited coffee, as well as scheduled shifts on every holiday at a rate of time and a half
Front Office Associate (Former Employee) – Atlanta, GA – May 31, 2016
a typical day at work starts with confidence that stems by the training provided by the company and backed with good faith in employee ability the hardest part of the job comes from having to turn customers away due to over bookings the most enjoyable part is offering a customer service with joy to customers who believe in and are loyal to the company
discounts, employment pride, networking, cross training
high volumes low volumes maids that lack enthusiasm
Associate Director, Principal Network Engineer (Current Employee) – Stamford, CT – May 29, 2016
Working at Starwood provides a great sense of accomplishments. Its very exciting and generous work environment. The IT environment is very dynamic and every changing. The team dynamics is great and urge you to push yourself to accomplish more.
Flexibility, compensation, work environment, team collaboration
Starwood is a pretty great place to work. They try to keep a healthy work/life balance. The politics of the place have a tendency to create mistrust with middle management and a few of the coworkers, but overall I recommend working here.