Pros: great benefits, great pay, room for advancement
Cons: i had trouble getting them to work around my school schedule and children.
Took incoming calls and helped guests make, modify, or cancel reservations as well as account maintenance and other job related duties. Would trouble shoot or problem solve issues with the guests. Depending on the shift the calls maybe back to back or slow. I also got to use my creativity on small projects thought up by me or my supervisor. I learned about a lot of great hotels and how to read people's needs when it came to what they were looking for. I loved my supervisor and all the people on my team, coming to work was always something to look forward to. The hardest part of the job to me was getting those calls when someone had lost a loved one, I did my best to help them find what they were looking for and offered my most sincere condolences. There's not a lot of comfort that can come through a call like that, but most people appreciate that you did try. The most enjoyable part about working at Starwood I would say was the people. When you spend that kind of time around people, learning, helping, and sharing tips together, you build up a comradery, It's not easy to say goodbye when you never really wanted to go. Working for Starwood Hotels & Resorts was a great experience that I will not easily forget.