Starwood Hotels Employer Reviews

There is no typical day at work. Each moment and each call is something in its own. Management is great. Your bonuses are based on your performance. The most enjoyable part of the job is how quickly it changes from one moment to the next, while still providing and enforcing structure. The hardest part is being auto-progressed. Just when you feel comfortable – more... in a department you are sent to the next. – less

Beautiful Place....Great Management Team. Excellent and friendly co-worker

By working in the Brand and Creative Team I added to my techincal expertise the start, creation of the comuunication to be aded to outside communications to potentional owners and active owners.
I managed a great team of copywriters and desingers working day to day with them directly and my IT team. To keep internal customers to stay within the corporate – more... guidelines was at times a challange, never the less obtained their understanding of the legal importance to comply with the rules and regulations.
I enjoyed seeing the end results of product on line as well as the response rates which my work made an impact on sales and customer retention. – less

Grow your sales presence while collecting base salary and huge sales commission opportunities. Be sure to stay focused on company objectives and you will thrive.

Gained experience with the Galaxy and Lightspeed Galaxy programs. Enjoyed living and working in Seattle. :)

I did not get the opportunity to work there long enough to experience the company, but I believe it's a good company, besides they've been around for a long time and still going.

Excellent culture, leadership and values. This was a fast paced enviroment that required a commitment to learning and excellence. A performance based enviroment for those not afraid of challenges and who want to grow and develop both personally and professionally.

It is an awesome company , Management has poor managing team member

Strong company structure which offers great benefits and training. Opportunities for advancement available for all fulltime employees looking for long term growth

My first day working in the 'command center' I was informed of the high turnover rate, I should have realized it was due to horrible management. Granted, the managers just blame the employees for leaving so quickly...
Since the command center employees are behind the front desk and therefore do not have face-to-face contact with the guests, they are – more... treated pretty poorly. Employees certainly get in trouble for doing something wrong, but never get praised for doing really well (even if a guest calls to praise the employee). Employees get threatened to get written up on a regular basis and the management certainly has favorites and is not afraid to let it show. And the gossip...oh the gossip. The shift leads loved to speak badly of the employees and let all other employees know who they did not like. Management didn't mind this, they almost seemed to encourage issues between employees; I was asked on numerous occasions to 'rat out' other employees.
I was only there for six months and was actually the second-longest employee in that department...the longest employee (besides the shift leads) was only there two months longer than I.
And the scheduling...I understand changing schedules and working holidays, but the schedule comes out on Friday for the week starting Sunday. And even if you put in a request for a day off in writing (say for a Saturday to attend a wedding or something) you will not know until the day before if you will have the day off. – less

We have to convert a certain percentage of calls into sales to keep our job and get "bonuses"

When you get a call that is a wrong number, a cancellation, somebody checking to make sure they still have a reservation, or any call imaginable and you don't convert it to a sale it counts against you.

So in the end your "bonuses" all fall into the hands – more... of complete chance and standard deviation.

Also, if you ever happen to be lucky enough to make the percentage to get your bonus. Aha!! There's a twist!! You must also have an average call time of around 4 to 5 minutes.

So you get a call and spend time convincing the person to hold the room and get the booking, well it doesn't quite matter anymore because the incentive has just flown out the window.

Also to get a raise and move up to better positions, you must make the incentive for the past 60 days.

Oh and did I mention that they are based on your average percentage for the month??

Yeah 10.50 an hour isn't half bad, but I do NOT like being patronized.

There's a reason why there are many many people who have worked there for years and not ever made their requirement or bonus not once.

There is a simple way to make this a fair and balanced incentive program, but it is obviously gamed against us.

Why?

GREED – less

Hired as a server, I left this company within three days. For 13% grat and 4.77 an hour we were bussers, furniture movers, servers, food runners, dishwashers, and housekeepers on every shift. The bottom line here is they need to hire more employees This resort has billions.

During the last outside marina function I worked, one of the top managers said – more... to "lose my jacket", but the weather being in the 50s, and so windy the birds were walking, I decided just to stay warm at home and quit. I wonder if he helped the banquet department that night with serving or cleaning up? It seemed that the main kitchen and banquet department were not in unison which makes any function run poorely.

The fat cats owners are definetly making all the money and their workers just enough to make a living. Btw the grat. is really 22% so you can do the math from what I posted above and equate their percentage. Also, and really a deal breaker for me, the server positions there have no benefits because of the seasonal aspect.

Just sayin. – less

Its a good company to work for but the time to get in a position where you can be more financially stable takes several months. I work from home which I love, but you only get a 30 min lunch which doesn't give you a lot of time to prepare, relax and eat without rushing. You must be self sufficient which is a good thing. I have to work a lot of overtime – more... to get my paycheck close to what I'm use and its time consuming – less

a typical work day as a reservation sales associate involves the making, canceling or modifying of reservations to all of the starwood brands. It also involves problem solving and quick navigation of computer programs. My coworkers were all great. Some hard parts of the job were keeping the phone time down while still making the sale.

I love the work environment, but when after a few months you begin to realize how political the call center is. There are a lot of supervisors who are on powertrips and have let their position go to their heads. They are in the position to really help associates, but chose to ignore them instead. I happened to have 3 amazing supervisiors. I got sick – more... several months ago and my supervisor at the time was really supportive of my getting well. I am actually leaving because I can't afford the health insurance. – less

Overall was an ok job. Made decent money. Management had favorites. Certain people would get certain parties and choose what days and times they wanted to work.

• Contributed in generating per quarter more than $1 million dollars, by saving existing owner accounts and creating the opportunity for additional revenue in new sales.
• Educated and assisted clients with questions about their purchase, and ensuring sales and resort support that helped contribute to new owner accounts.
• Served as the main point of – more... contact at the resort site for all owner service transactions, inquiries and concerns, such as reservation requests, exchanges, starpoint issuance, and the handling of highly escalated issues that could occur upon check in.
• Provided support to all sales executives and front desk operations team and communicated issues and resolutions frequently to corporate offices, resort operations and the Senior Vice President of sales.
• Created strategic plans to identify and correct problems within the system of procedures.
• Implemented tracking system, which allowed for Starwood Management to see the volume of work and ownership challenges, as well as the contribution made to sales based on the service provided in the daily operations via face-to-face, telephone, fax and email contact.
• Developed and facilitated Front Desk Owner Services Training. – less

nice company, decent benefits. management doesnt always know whats going on but typical call center enviornment. overall a decent place to work if you're in school or retired and want to keep your brain fresh

- negotiation, proposals, contracts, client events and sales activities

It was an ok place to work for. I needed something more than customer