Pros: work form home, and pseudo discounts
Cons: employee discounts are never available, flawed incentive program, 30 min. lunch, no holiday pay, must work on holidays, change of schedule every 3 months, employee discounts on hotels rarely available.
We have to convert a certain percentage of calls into sales to keep our job and get "bonuses"
When you get a call that is a wrong number, a cancellation, somebody checking to make sure they still have a reservation, or any call imaginable and you don't convert it to a sale it counts against you.
So in the end your "bonuses" all fall into the hands – more... of complete chance and standard deviation.
Also, if you ever happen to be lucky enough to make the percentage to get your bonus. Aha!! There's a twist!! You must also have an average call time of around 4 to 5 minutes.
So you get a call and spend time convincing the person to hold the room and get the booking, well it doesn't quite matter anymore because the incentive has just flown out the window.
Also to get a raise and move up to better positions, you must make the incentive for the past 60 days.
Oh and did I mention that they are based on your average percentage for the month??
Yeah 10.50 an hour isn't half bad, but I do NOT like being patronized.
There's a reason why there are many many people who have worked there for years and not ever made their requirement or bonus not once.
There is a simple way to make this a fair and balanced incentive program, but it is obviously gamed against us.
GREED – less