MBA Intern, Global Brand Finance (Former Employee) – Stamford, CT – June 17, 2016
Starwood has a good corporate culture where the employees are engaged and empowered in daily work. There is no strict hierarchy or standard career path. People are encouraged to develop their own career path through networking, which offers flexible career development opportunity.
While getting hired at Starwood was "just a job" originally, it has become the start of my career in Software Testing. The corporate culture is decent enough; I have good coworkers, and I have been able to learn a lot in the time I've worked here. The hardest part of the job is being able to afford living in an ever-growing city that attracts tech companies in droves (Austin, Texas) without having to move into a management position in order to receive a competitive salary.
Ambassador (Current Employee) – Austin, TX – March 9, 2016
It's a great job at first but you may need to stay within it for awhile if you really want a raise/promotion. You also need to be willing to stay several phone calls back to back and the repetitive use of a keyboard at a small workstation. As long as you follow the rules and policies, it is easy to progress through the company.
Discounts on hotels, attendance incentives, vacation pay
Meetings & Convention Services Manager (Current Employee) – Boston, MA – November 2, 2015
The Sheraton is a wonderful a place to be employed. The work culture is top notch and it's strive for excellence is unwavering. The Sheraton is a busy place as many large conversion hotels are and you tend to send a lot of time at the office. I have learned an enormous amount at the Sheraton that will assist me in what ever new opportunities I will have in the future.
learning opportunities, Advancement opportunities, Working with some wonderful people, Amazing travel benefits
Work life balance can be difficult being that is it a 27/7 operation
Security Lead (Current Employee) – Orlando, FL – January 5, 2016
A time share property that is very focus on the owners and guest. While this can be a challenging environment, majority of the owners and guest are great. A good place to learn about the hospitality industry. All the departments work together well to build a great experience for the owners and guest. The company needs to improve pay and benefits to help with employee retention.
Hotel Manager (Former Employee) – Pittsburgh, PA – November 11, 2015
At a resort you have the flexibility of transferring to different departments and gaining a tremendous amount of experience in different fields. Starwood invests in its people and I was honored to have received lots of training to help propel my career as a trainer.
reservation agent (Former Employee) – fall river ma – October 13, 2015
It starts out great. They tell you how "they are throwing money at you," but what happens is you begin to lose your sanity and they change your stats when you start getting close to getting bonuses. Give me a goal at the beginning of the month and stick to it. Don't raise it when I am àbout to achieve it. Now they are resorting to sign on bonuses
Loved working here. Was made to retire because of politics.
Moonlight Engineer (Former Employee) – Miami Beach, FL – October 26, 2015
Was forced to retire. Governor of state forced older ones to retire. Was said to be because of "Budget Cuts". Even though personnel was able to do the job. After everything settle down was determined the young were the only ones that kept their jobs.
Corporate customer care (Former Employee) – Fall River, MA – July 12, 2015
Starwood Hotels and Resorts Is the Best Company I have ever worked for. Their Training and Leadership is tops, They have the best Benefits package I've ever seen. Their Office atmosphere is Friendly Fun, and hardly any stress. Though I don't agree with their Advancement and transfer protocol, it is functional and works. it just leaves some good experienced people short. As a Disabled Vet, They bent over backwards to accommodate everything I needed to work. Their Pay advancements leaves a lot to be desired. But I'd go back in a heart beat!!! ( if I moved back to Boston }
Reservation Sales Associate (Former Employee) – Lancaster, CA – July 17, 2015
This company hired on at least 40 new employees about a year before they decided to close down the call center. I left as soon as I heard they were closing and acquired work elsewhere, however some people stayed hoping it was only a rumor and management went along with the rumor theory. Over 400 people were laid off with little to no warning. I think the entire situation could have been been handled with a lot more care and professionalism.
Front Desk Agent to Front Desk Manager (Former Employee) – Key West, FL – August 22, 2015
The location was beautiful, the rooms were pretty small though it is a very old building, the management was not very accepting of change, many guest complaints were advised to be "swept under the rug." I learned a lot about interpersonal relationships.
Front Desk Supervisor (Former Employee) – Lake Buena Vista, FL – March 25, 2016
The only thing that kept me going each day was the people I worked with. Front line management was great! Their managers however did not seem to want to do much as far as making today better than yesterday. Was recieving the same guest feedback during my entire duration employees there and did not see the least bit of change to improve. Housekeeping team had a hard time keeping up with the pace the front desk moved at, causing guests to have to wait for rooms well after check in time.
One thirty minute break unpaid. Did not matter if you worked 8 hours or 12.
Reservations (Former Employee) – Fall River, MA – June 8, 2015
As a whole, It's a great company. I worked at the Fall River, MA contact center, they give you an extensive 3-4 week training, 1:30PM - 10PM M-F for the 4 weeks, which you must maintain 100% attendance to be eligible to continue. During the training, they blow sunshine up your .. yeah. about how EXCELLENT the job is, and how it's so easy to move up. It's not. Within 4 weeks, I was qualified for a promotion, graduating from the "newbie team" They state they believe in "auto progression" where, once you meet the qualifications, you're trained for the new job, where compensation is also increased. After 5 months, I still didn't even have my training scheduled. Work was easy, most of the customers are simple, you'll get your usual idiot who wants a cheap hotel room last minute the night before christmas, but it happens.
I only recommend this job if you are HURTING to work, because they hire like rabbits reproduce.
Meetings from specific hotels, usually bring free lunch. Extensive Training program.
The work drains your sanity. Very Repetitive work.
I've never worked for a company so willing to let me succeed before, nor have I worked for a company that actually cared so much for it's employees. The day in the life working here is pretty straight forward, you take phone calls in a brightly painted room. However, everyone there has such a positive outlook on life. Even as I moved into management, quite quickly I might add, higher ups were willing to work with my schedule as much as they could. If you want to try to work at a call center but you are afraid you won't like it, this is where you should apply. Even if you don't like the job, it will most likely be because it just isn't the right industry for you.
Environment, Pay, Benefits, Hotel Discounts
It is hard to get a day shift if that is what you want or need.
Made it out to be this amazing place to work with an awesome bonus plan and perks, after a couple weeks in training and management tip toeing around how to bonus, it finally became clear that it's almost impossible to bonus at the rate they talked it up to be. You also never sit in the same seat each day and take back to back calls tethered to the phones never getting to know anyone around you, and no time after a call to collect your head. you also get in trouble if you aren't on the phones showing an average of 98% each month, and also if you talk too long on each call, you will not bonus. One of the most restrictive, lonely positions I've ever had and was so disappointed it wasn't everything they said it would be.
• Present product features and benefits; create urgency and need, overcome objections while maintaining a professional attitude in a fast paced atmosphere. • Responsible to review, update and enhance owner vacation portfolios to help them attain the vacation lifestyle that best fits them. • Successfully closed over $1.5M in vacation ownership sales