Debt collector, Supervisor,Training (Former Employee), Madison, WI – November 6, 2014
Pros: free lunches, great people
Cons: nights and week-end
I had various different jobs While working for State collection, As a Collector my job was to call debtors, Gathering information while trying to get a better understanding of the persons situation, I would take that information and determine what would be the best arrangement for that person and the client, While always trying to exceed company goals and expectations As a supervisor I wore several different hats, I helped with hiring and firing. I trained individuals as they grew into becoming professional debt collectors, my job was to motivate, monitor and mentor. I would sit with them on a daily basis making sure they said what needed to be said in order to comply with company and client standards. I made myself available to them at all times. Most important was to make sure our clients needs were met. Monitoring calls to make sure we were treating people with the utmost integrity, We always tried to make working fun, we ran contests to motivate individuals, it could be calls, or contacts, or highest dollars collected in a day. I loved my co-workers, looked forward to coming to work daily. The hardest part of a supervisors position was firing, I did not enjoy it, I liked most people I worked with and thought I could train any one, but unfortunately it didn't work out that way and we had to fire people.
Collections Representative (Former Employee), Beloit, WI – January 24, 2013
State Collections is where someone that is not in the click will diisregard things that as the the manager makes decions on people that can briing money in the offic. Staff is out rages except for 2 that have understand people. Cut and dry Mangment sucks.