Collector (Current Employee) – Beloit, WI – November 17, 2015
My work is easy if been in the customer service industry for a long time now. I've won 20+ awards and I've learned that working with people is what I'm going to do for a career. My coworkers make my job 10x better so a good work environment is a must for me. The hardest part of my job is not being able to help a customer but I always know a supervisor is there to help me if I need it. I've grown from just customer service rep to a professional debt collector with help from a great training staff and great coworkers.
None (Former Employee) – Wisconsin – July 28, 2016
Never worked for this company but had three separate interviews, all of which I felt were great. I went in dressed clean & professionally, answered every question without hesitation, went above and beyond with my answers and STILL got a rejection email. Makes me wonder what kind of people they DO bring on.
Caring, trusting management. Family owned company and it shows
EBO Rep (Current Employee) – Madison, WI – July 14, 2016
The job isn't easy, but the support from management, supervisors and executives is something I've never experienced before. The family feel is great. Management actually walks around and knows employees. The hardest part about the job is the work isn't easy, but it is rewarding to help people
Extended Business Office (Former Employee) – Madison, WI – April 17, 2016
First, the general environment is dreary and dank. The building itself has been in need of a major overhaul for ages. It is a dirty, smelly, windowless prison of a place.
Second, the hours are terrible. Be prepared to give up two or more Saturdays a month...no choice in the matter, no options.
Third, do not expect to be appreciated, and you will not advance. It doesn't matter if you work hard and innovate. It doesn't matter if you give as much energy as possible; only if you are a rare creature that delights and is supremely successful in extracting $ from poor and elderly people will any kudos come your way. By the way, merely making or exceeding your goals will not be adequate.
And finally if you end up on the Collection side, be prepared to be ignored and lied to. If you end up on the EBO side, you will be constantly moved around in an ever changing struggle to keep up with one management failure after another.
THIRD PARTY DEBT COLLECTOR (Current Employee) – Geneva, IL – July 3, 2015
I always love the hunt for money. My debt collection approach is "kill them with kindness." Supervisors and management are amazing. They help employees grow and flourish in a career that can be difficult. Bonuses and commission are wonderful as well. Put your time in and you will do well.
This comment is very true. My supervisor and manager were absolutely amazing and I actually said that at one point in time..."I love the hunt for the money." Loved my job but the pay is just so pitiful if there is no commission to be made and it is all about what client you are assigned, not about skill of collecting.
Job Work/Life Balance
Feels like you are in high school with all the cliques
Medical Biller/Collector (Former Employee) – Beloit, WI – May 20, 2015
Had class room training for only 2 weeks. Didn't even get trained on the 2 main programs I would be working with. Management lacked certain discipline and let people get away with somethings and others would get in trouble for it. Lots of favoritism and real cliquey between coworkers. Free lunches and the months contests were nice. Was very stressful at times and I wasn't even in bad debt. Would be ok for a short term job.
free lunches, being able to make up hours/semi-flexible schedule
management, monthly bonuses were a joke to get, promises that never went through, favoritism
Debt collector, Supervisor,Training (Former Employee) – Madison, WI – November 6, 2014
I had various different jobs While working for State collection, As a Collector my job was to call debtors, Gathering information while trying to get a better understanding of the persons situation, I would take that information and determine what would be the best arrangement for that person and the client, While always trying to exceed company goals and expectations As a supervisor I wore several different hats, I helped with hiring and firing. I trained individuals as they grew into becoming professional debt collectors, my job was to motivate, monitor and mentor. I would sit with them on a daily basis making sure they said what needed to be said in order to comply with company and client standards. I made myself available to them at all times. Most important was to make sure our clients needs were met. Monitoring calls to make sure we were treating people with the utmost integrity, We always tried to make working fun, we ran contests to motivate individuals, it could be calls, or contacts, or highest dollars collected in a day. I loved my co-workers, looked forward to coming to work daily. The hardest part of a supervisors position was firing, I did not enjoy it, I liked most people I worked with and thought I could train any one, but unfortunately it didn't work out that way and we had to fire people.
Call Center Representative (Former Employee) – Madison, WI – January 15, 2014
Company can not keep up with its growth leading to flimsy management, highly lacking training programs, and daily technological issues making day to day work atmosphere hostile and inconsistent. Good place to work short term, but the turnover rate is very high.
Flexible Scheduling, great coworker relationships
Zero career development, chaotic management structure
Collections Representative (Former Employee) – Beloit, WI – January 24, 2013
State Collections is where someone that is not in the click will diisregard things that as the the manager makes decions on people that can briing money in the offic. Staff is out rages except for 2 that have understand people. Cut and dry Mangment sucks.