Pros: Pension and other benefits
Cons: A company wide change in proceedures, which reduced everything down to formulaic statistical methods, as opposed to individualized handling on merits.
I was responsible for handling a high volume of bodily injury claims - (a case load of over 200 files), most claimants were attorney represented. My job was to analyze liability, review medical records to determine the extent of injuries and determine a range of value, then negotiate settlements with claimant attorneys within that range.
I was able to settle close to 90% of claims within my value range.
When a negotiated settlement was not reached and suit was filed, I would work with our defense counsel on litigation strategy, depositions and mediations, and be the company representative if the case went to trial, a majority of which we prevailed.
I learned valuable negotiation and interpersonal skills, management and co-workers were friendly and professional. The hardest part was the high volume of claims, the most enjoyable was negotiating settlements with attorneys from a position of strength and better knowledge of the claim facts.