Supervisor (Current Employee) – Bloomington, IL – March 28, 2017
This used to be a great place to work but now it's all about the numbers and productivity results. A great employee that just barely misses a target is now just seen as an employee not meeting expectations. Doesn't matter if they have perfect attendance, great attitude and college degree, if their handle time is one minute too long on average, they will be performance managed so they can fire them.
Very stressful and work life balance no longer exists here. Management is completely out of touch with modern leadership philosophy. Employees are micromanaged every minute of their day.
Leadership is out of touch, company doesn't care about employees and work life balance no longer exists.
I love talking to people and enjoy getting to help with their insurance needs.
Office Manager (Former Employee) – Tulsa, OK – March 24, 2017
Everyone needs insurance. Let me help you decide what you need and explain the different types available just for you! My day is complete when I'm able to please the customer. I love to get to know all of my customers and visit about their daily lives.
A typical day at amazon was very fast paced, calls back to back. I learned about auto insurance. Management was nice. the workplace was great. the hardest part about my position was learning about the different auto insurance and benefits. the most enjoyable was my coworkers.
ilr claims associate (Former Employee) – Tacoma, WA – March 24, 2017
If you that kind of person who want to sit on your butt all day and listening to call and put the same information in the computer and say the same thing all day long then you are good to go in this job. I had never ever work in a call center and never want to do this again. Over all state farm is pretty good company but can be stressfully and exhausting working 10 hours shift, put it this way it take a certain type of person to do this type of work doing the same thing continually.
Like most jobs benefits is good
It is a call center the title is ILR Associate sound nice ha!
Auto Claims Processor (last) (Former Employee) – Tacoma, WA (last) – March 23, 2017
State Farm was a great company to work for overall. Many happy years working in different areas of the company, in several regions throughout the US. Most of my roles were customer facing, which I enjoyed the most, and ended in a call center type environment which I enjoyed the least.
Lifelong learning opportunities
Locations available - Call center type environment
Banking Specialist (Former Employee) – Eugene, OR – March 23, 2017
Amazing boss and coworkers, flexible work schedule, company events and lunches. This job was what I needed while finishing university. I learned a lot about communication and how to get through to someone over a telephone. Which was the hardest part of the job but very rewarding when you were able to do it.
Too many claims per person. Need more employees. Direct management has restricted decision making. Stressed and exhausted employees. Not being able to help the customer in and timely manner is very difficult. However helping a customer recover from their loss is satisfying.
Fantastic People to work with, In order to really make money though one has to sell life insurance otherwise its not very high pay. My Boss is very interactive and very supportive and takes us all out to dinner and drinks all the time!!