Overall, a nice company to work at. The people and environment are quite relaxed and helpful despite the systematic micromanagement in terms of scheduling and metrics. The training is quite long and helps to build that sense of camaraderie.
The hardest part of the job is immediately falling into the metrics required by the company, as they're built on the optimal cases. While comprehensive on the details, training doesn't do enough to prepare for that aspect of performing the job so it takes some time and experience to get there.
The benefits are pretty good, with the only exception being the strangely unforgiving emergency/sick day ruleset.
People, Environment, Training
Micromanagement, Unforgiving Emergency/Sick Day Ruleset
I worked with State Farm for several years while raising my family, obtaining additional education and building my leadership abilities. State Farm is an excellent environment for employee growth. Work/life balance and company culture has changed immensely. I would recommend this job to the growing professional.
Claims Specialist (Former Employee) – DuPont, WA – January 19, 2017
State Farm used to be a great place to work but has drastically changed in the last 5 years. There is no work life balance. You are assigned off shifts and have to fight to take legally earned personal time off. There is absolutely no room for advancement unless you are connected to someone higher up in the company. Really sad to see this company failing.
Team Leader (Current Employee) – San Francisco, CA – January 19, 2017
I was working while in college and I learning a lot while i was there. I was working directly under the owner so i picked up a few hands on management skills that school would not teach someone. one of the hardest parts about my job was having to deal with tenants that had maintenance issues or contractors having problems around the complex.
I rarely saw any of my coworkers because you are set up in back room alone with just a phone and a list of numbers that you are supposed to call. I had to call over 300 numbers daily to ask if they wanted a free estimate on their automobile or home insurance. Not to many people are friendly when they are called around dinner time.
Initial Loss Reporting (Former Employee) – Dunwoody, GA – January 17, 2017
Their customers are ignorant to the the claims procedure and new initiatives it enacts through their employees. The procedures change every few weeks while they bring in hiring waves of hundreds of people to enact similar procedures every couple of months. They want to make the claims process quick and easy for the customer however you have to say and read a certain script based off of whether or not the customer has time or not. Also you have little to no say-so over what shift you get, and whatever you do. DON'T BE LATE!!!. Not a good job if you have transportation issues or if you're a single parent with not a lot of help at home.
Sales associate (Former Employee) – Cicero, IL – January 17, 2017
for me personally was a very steady repetetive job, i like challenge and something new everyday. it was a bit boring. i did learn a lot about all different types of policies. but there was always down time.
Claim Service Assistant (Current Employee) – Ballston Spa, NY – January 17, 2017
This was an excellent place to work up until about six years ago. I loved my job and the people with whom I spend my work days. Unfortunately, the once family and employee oriented company became all about numbers and micromanagement.
I thought I would work up to my retirement with this company; however, this will not be the case.
Health, Dental, 401K & pension
Accuracy does not matter - only how fast you can get through the work.