A great company with a great culture of people trying to give the best quality assistance they can.
A typical workday, is what it's supposed to be: work. From beginning to end, the focus is all on what can be done for the customer, whether they call in, or walk through the door. I learned so many things at State Farm: how to persevere, manage my time, organize myself, stay task-oriented, deal with people of many different personalities, fix mistakes, advise customers on the best things to do, and develop a good work ethic. The management as well as co-workers are friendly; always willing to help and push you to a higher level if you're willing. The hardest part of the job, are dealing with those situations where you really can't help somebody because the circumstances are out of your control. Whether a third party is holding up the process, or we can't move forward without a missing document, sometimes customers want us to do things we cannot do. However, those instances are few and far between. Most times, customers' issues are not exceedingly complicated and it always feels good when I get to help them out.