Direct management was solid. Upper management were political appointees - not always tuned to operations. This job was mostly about following the annual cycle, although there were interesting side projects. Encountered some staff that were simply grinding out the days till retirement, although daily managers made every effort to make the days worthwhile.
Learned new productivity software and was able to provide training for division staff.
Hardest part: government bureaucracy was often very illogical and change resistant
Best part: Great supervisor, excellent team members