Technical Customer Support Intern - Part-time
Status Solutions - Westerville, OH

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A Customer Support Intern at Status Solutions will assist in being the first point of contact for our customers, addressing technical questions and concerns while providing assistance to field Sales Engineers. This role will work with and be mentored by a full-time Customer Support Team and Practice Leader in our Westerville, OH office. This position is available to students who are within one year of their expected graduation date.

What is expected to perform in this role:

  • Tasks

o Capability to work within a Network Operation Center
o Ability to write documentation for internal and external customers
o Train customers and partners as software solutions and needs evolve

  • Tools

o Standard Project Management documents
o CRM Software
o Remote Access Tools
o Internal error reporting software for troubleshooting

  • Customer Support

o Resolve escalated tier 1 and on-site support incidents
o Remote training and assistance on software
o Training on new company software and products
o Respond to customer Q&A’s
o Troubleshooting customer errors

  • Scheduling Requirements

o Work out of our Westerville office Monday- Friday
o Ability to work 30 hours per week at our Westerville, OH office

Qualifications:

  • Great relationship skills; patience and desire to help and assist
  • Desire to learn and grow quickly with the company and technology
  • Great communication skills in person and on the telephone
  • In-progress college coursework towards a technical degree preferred

Benefits:

  • Part-time paid internship; $12 per hour
  • Holiday pay included

Indeed - 15 months ago - save job - block
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