Providing a workplace that is conducive to excellent customer service
Front End Lead (Current Employee) – Chantilly, VA – December 10, 2015
I really enjoy my co-workers. The hardest part of the job was keeping the front end motivated to open credit cards and keep a great work atmosphere. Making sure that surprise audits were done monthly. Most importantly that every customer left with a smile on their face regardless of the mood that they came to us with. Excellent customer service. I was also in charge of merchandising the ladies department as well as the accessories department. Staying on task while prioritizing what needed to be done first. It could change all day. The most enjoyable part of my job is developing relationships with the customers. Cultivating a great work atmosphere with both the customers and employees.
Great team members, interaction with customers
Managers pulling me in many different directions. They all want help at the same time.
Hard working employees always willing to give up their free to make sure their store has a good corporate visit .
Store Manager (Former Employee) – Fresno, CA – May 20, 2016
They are not a bad place to work they are always willing to promote within if you can handle the low hours and low pay . Store managers and assistants work hard and long hours so home life suffers sometimes . The store is now open half a day on Thanksgiving which is not liked by most customers.
Warehouse Associate (Current Employee) – Lithia Springs, GA – May 17, 2016
the job is like any other job except that when work becomes slow all temps get laid off and you never know what time you get off until you show up to work and you never know what your weekends are going to consist of it just takes a long time to get hired on permanent
Manager (Current Employee) – Jacksonville, FL – May 16, 2016
No training and not one piece of documentation; ask 3 people, get 3 different answers. Makes me really appreciate more organized places I worked before Stein Mart. There are a few nice people but in general it's not a warm fuzzy place if you aren't an old-timer or good ole boy.
The work/life balance is ok, and the location downtown is nice...if you don't mind the parking situation
The CEO just quit without warning, and they had to pay $800k in penalties to the SEC last year. Where there's smoke there's usuallyfire
Sales Associate (Former Employee) – Pompano Beach, FL – May 13, 2016
The success of the Pompano Beach Stein Mart store can be accredited to the determined staff and the organized management team. Employees worked with complete synergy to meet the demands of the popular store during busy holiday hours. Occasionally the number of tasks expected to finish each day was daunting, but working with the friendly staff made it worth the effort.
Friendly staff, long breaks
Customers dissatisfaction with weekly sales specifics
Buyer (Former Employee) – Jacksonville, FL – May 6, 2016
Senior management needs to figure out who/what they want to be and all row in that direction. While they attempt to figure that out, you will run endless hours of extra reports (on antiquated and/or under-utilized reporting services) and extra projects that wind up not being looked at when the direction changes. You will work extensive extra hours because of this. Can typically only work on actual job (buying) after management leaves for the day.
Individual teams (Buyer/Planner/Assistants/Allocators) are seated together, which is a positive for communication and you definitely build a close-knit relationship.
Great co-workers, but new management in certain divisions has pushed quite a few of them out. This company used to be about family/work balance and working as a team, but over the last few years that has completely fallen away.
Depending on who you work for, you do have a decent amount of autonomy in what you want your business to be, it's just that you'll typically have to work on that after hours or at home.
Additionally, all systems go down with a significant amount of regularity.
Autonomy, Close-Knit Buying Team Structure, Good Lunch Options Close
Poor Managment, Bad Systems, Long Hours, Not Enough Money
Sales Lead, Shoes (Former Employee) – Falls Church, VA – May 2, 2016
The day started with vacuming the store, followed by brief meeting with management on promotions for the day, coupons etc, before the store opened. Management, co-workers and our customers were all very pleasant to work with. The hardest part of the job was constantly having to move the shoes around to rearrange the department. but what i enjoyed most was interacting with people throughout the day.
Staff discount eligible even on further reduced prices.
Restricted to my department and not able to do add-on sales.
Very poor management direction You will do everyone else's job for them Numerous employees that cannot complete tasks Very Unorganized Almost impossible to get promotions A lot of drama between the employees and managers Very poor job security Terrible work life balance and inconsistent schedules Extremely slow cashiers
Merchandising Manager (Former Employee) – Chapel Hill, NC – April 26, 2016
The company is mostly concerned with getting credit card members than anything else. Customer service has taken a back seat to this and the merchandise is similar to what you would find in a Big Lots store.
manipulative passive aggressive and even aggresive place to work
Associate (Former Employee) – Ft. Meyers, FL – April 17, 2016
This was a terrible place to work which is unfortunate because Mr.Stein is a kind hearted and and visionary. Management staff has been in their positions so long they feel entitled and are very rude and demeaning to staff. They manage with a fear aspect... Credit card credit card credit card. And if you dont get them they stand in front and literally yell at you and the entire front end staff while customers are in line if you feel like you are being treated wrong do not waste your time going to HR. Because your complaint will disapear, even the worst of harassment goes. Away. We used to think it was just our store manager but realized it went all the way to the top.
The work is easy but it becomes hectic & tiring with alot to do with very little pay. And most of the time there's only one person closing a department on really busy days (Thursday & Friday) or not even anyone at all. Great part time job if your in high school or have another job.
Discount, good with requesting time ofg
Low pay, favoritism among employees, no advancement within company