Providing a workplace that is conducive to excellent customer service
Front End Lead (Current Employee) – Chantilly, VA – December 10, 2015
I really enjoy my co-workers. The hardest part of the job was keeping the front end motivated to open credit cards and keep a great work atmosphere. Making sure that surprise audits were done monthly. Most importantly that every customer left with a smile on their face regardless of the mood that they came to us with. Excellent customer service. I was also in charge of merchandising the ladies department as well as the accessories department. Staying on task while prioritizing what needed to be done first. It could change all day. The most enjoyable part of my job is developing relationships with the customers. Cultivating a great work atmosphere with both the customers and employees.
Great team members, interaction with customers
Managers pulling me in many different directions. They all want help at the same time.
Has lost direction and what's important to the company
Assistant Manager (Former Employee) – Monroe, LA – November 23, 2015
Expect a lot more from the employees than they are willing to compensate them .Hours have been cut throughout the company and the employees are expected to absorb the extra workload with no compensation
expect too much from employees and that includes Mgmt
I used to enjoy this job however it is a very unfair job. as with all jobs are unfair...this is by far the most...they don't pay me enough to put up with the things I put with at this job and I just don't care for it.
Operations Lead / Shipping Receiving Manager (Former Employee) – Hoover, AL – November 4, 2015
I enjoyed working at this job, but the leadership and management was not what I expected. Opportunities that I was promised before taking the job did not come to fruition. Management tried to play friends with employees and didn't treat everyone with a professional attitude.
Manager (Current Employee) – Pensacola, FL – October 26, 2015
I was responsible for the timely processing of incoming merchandise, as well as providing excellent customer service. I learned how to manage inventory merchandise departments, meet various goals, and track metrics across the store and my departments to ensure success. My management team was average in their operations and co-workers were about the same. The hardest part of my job was ensuring all paperwork and received merchandise was properly processed as well as damages, and transfers. The most enjoyable part of my job was the customer service aspect I enjoy helping people find the items and services they need.
Manager (Former Employee) – Augusta, GA – October 12, 2015
I started off as a sales associated in the men's department. After six weeks, I was promoted to department manager for the linens department. I was responsible for organizing the department and creating the weekly schedule for the linen, children, and gift departments. Helping customers was a nice part of my job.
Management sweatshop, long hours, mediocre pay, Chinese overtime
Assistant Store Manager (Former Employee) – South Florida – October 11, 2015
Stein Mart used to be a fun environment with seasoned managers and associates with long tenure. The work is strenuous with long hours standing and managers constantly racking their brains to figure out where to place new merchandise that keeps coming to replace the old ones they thought we sold or forgot about. There's a one day special and a sale every weekend for the same merchandise the customers won't buy but the company refuses to markdown. Management believes that the 12 hour sales require so much preparation that managers are scheduled a 6-day work week totaling 60 hours and more, with no additional monetary compensation or additional days off. You are expected to come in early and stay late if you are serious about being promoted. There is no work life balance, in fact you spend so much time on the job, you will forget about your family and friends.
The coupons are endless and the disclaimer on the coupons including dates mean nothing if the customer presents it.
Mediocre pay, long hours and senior management with no outside experience.
Service Associate (Former Employee) – Clovis, CA – October 10, 2015
Everyday job is productive and never had a dull moment regardless no matter what's the situation. The managers are always eager to teach and making the tasked fun and enjoyable in spite of the task at hand. My co-workers and I learned from each other. I've learned to be sound minded and always alert in the store.
Operations Lead (Former Employee) – Chino Hills, CA – October 7, 2015
Great place to work compared to any other retail. Throughout the years though.. as the company grew, the perks and benefits given to associates has dwindled. Corporate demand is crazy and is impossible to complete (with the lack of hours they give you, they expect so much). Communication between stores and corporate is not solid, expect different ways on how to do things in different stores.
District LP Auditor / Customer Service Manager (Former Employee) – Memphis, TN – October 6, 2015
Stein Mart is a good company to work for. I learned and progressed within the company, and felt appreciate by local and upper management. You do have a family feel, and I can see why so many employees stay with the company.