Overall, positive management, consistant and detailed oriented workplace.
Pros: sterling always kept us happily fed with various breakfast, lunches and dinners. never a dull moment!!!
Cons: time management, short breaks when you may need a few moment longer. we managed
I would sign in, set up my paperwork to prepare to assist our customers with any problem or concerns. Sterling Jewelers, Inc, has 12 retail stores.... Kay's, Jared Galleria, Ostermans, Rogers, J.B. Robinsons, Friedlanders, Beldens, Marks&Morgans, Shaws, Weisfield, Leroys and Goodmans. I assit with account maintenance,(change of address or name, etc). – more... I received customer complaints, if I can assist in resolving, I would, if not I would transfer customer to the appropriate person to assist in resolving the matter. I processed credit card or check payments daily. I processed refunds, credits and reviewed customer account discrepancies. I received numerours calls from our associates from the retail stores with questions, or assistance. I loved that management was always creating system updates, and training to help our interactions with our customer run smooth and effectively. My supervisor and manager fair, but firm. Wonderful ladies. I loved working with my Sterling family. I enjoyed working with my co-workers. We helped one another by sharing information. We didn't take constructive advise, personal. We projected professionalism and respect for one another. I feel the hardest part of the job was irate customers. I would remind myself daily, and my co-workers, that we do not live in a perfect world, and people are human with life threatning problems in this economy, and we must display through our conversing, empathy, in a firm and profesional manner. I desired balance in my interactions with my customers, co-workers and people in general. I have been blessed with my past work experiences. Me working in the mental health field, with homeless individuals, I embraced many positive life skills. One skill I effectively applied to this position was art of "diffusing". I would receive a call from a customer who may have hung up on another representative, customer calling back, I would get the call,and with my soft spoken tone, it actually calmed the my customer to a point where we found a positive median in resolving the issue at hand. The enjoyable part was completing our call and knowing I made a positive impact with this customer, on that day, in there life. I loved hearing a smile and a sigh of relief during my calls and when they request my name and extension to call me back if they should have any other problems, I know I have done what Sterling Jewelers, Inc, expected of me.......happily satisfy our customers. God Bless Sterling Jewelers, Inc. – less