Jeweler (Former Employee) – Swansea, MA – August 4, 2013
I loved my co-workers, but not the company. I didn't work on the sales floor and don't think I ever wanted to. I would feel so bad when the sales people would get young adults to open up charge accounts and then try to get them to just spend money. I actually saw a young woman come into the store and return a ring because she got a letter from the credit card company telling her to pay or return her merchandise. The district manager was an absolute piece of work. He would come in every couple of months and just stand there staring at you, or he would call several times a day to make sure you answered the phone correctly. That place just wasn't for me and was glad when they laid me off.
Store Manager (Former Employee) – Colorado – February 18, 2016
Overall great company and benefits. As with any company there are high and low quality managers. If you are successful in sales performance standards, relocation is an option, and you put your career first, great advancement opportunities. Strong training programs and honest customer first policies. But count on consistent high stress, difficult work/life balance, with very little flexibility.
High compensation potential
Work/Life balance. To be successful in management, there is only work.
rewarding, encouraging, exciting , and life changing
sale associate (Former Employee) – Charlotte, NC – December 1, 2015
I really enjoy working for Sterling Jewelers. It is a rewarding career experience. I love the one on one interaction with guest to meet their needs. I am honored to help people make their dreams come true. Sterling believes in growth & development for their employees. I learned about precious gems & how to appraise them. I repaired jewelry & maintained them for guest. Management is great with the staff with grooming & building of employees as a team. My teammates( coworkers) are great and very helpful towards one another. The hardest part of the job is was unfortunately being robbed repeatedly. The most enjoyable was assisting the guest tp choose the perfect piece for their loved one.
Contingent Team Member (Current Employee) – Akron, OH – January 17, 2016
I am a contingent team member at Sterling. While I enjoy the work in general and the people that I work with, there is very little advancement opportunities. Additionally, I am looking for a more professional environment than I have found. Further, I am a student looking to pay off student loans and set out on my own. The compensation I receive hourly is simply not enough to do so.
Fun place, sales is full of drama, repair is production oriented
Bench jeweler (Current Employee) – NC – September 27, 2015
Depending on your location, the folks can be great or they can be total jerks getting away with murder. From the repair shop perspective, there's opportunity for growth always, but that's if there are any slots open. Luckily you can always transfer within the US as long as you have an open slot. Everyone has goals they have to meet, this being a production- and sales-oriented job. The benefits are incredible, to say the least, but you pay for it in all the crazy hours, and the general salary isn't the best in the world compared to other places. Expect to put in a lot of effort to find time for family and friends outside of work. Overall I love this job, just wish the hours were more stable. Can definitely see staying in this company a lot longer than I've tolerated other places.
Excellent benefits, poor pay if store isn't making levels.
Repair Liason, Inventory Control Specialist (Current Employee) – Asheville, NC – November 4, 2015
Good working environment (depending on always in retail on the quality of store management), with good benefits. Emphasis on making numbers and the overall store productivity - if the store isn't performing well for any reason, including those outside of employee control, commission levels and thus income is drastically reduced.
Sterling is a wonderful company that offers staff members career advancement and competitive pay. They have full benefits and a lot of reward programs, along with incentives. High stress, high turnover but if you're good at sales, then you should have a problem.
Great benefits and decent pay. It is a little stressful as a full time employee unless you are an amazing salesperson. It is fun to create jewelry from scratch and build memories for people. I enjoy working here and actually look forward to going in to work for the day.
All in all, the company educates its employees well on the vast field of jewelry from diamonds to repairs. A typical day is selling jewelry and taking in repairs. Management is well-structured. Teamwork is stressed among employees by the corporation. Most enjoyable part of the job is selling from their vast collection of diamonds and making clients happy!
It's a great job if you don't owe student loans or if you don't mind working every weekend.
High End Bridal and Timepiece Sales (Current Employee) – Cedar Park, TX – January 12, 2016
I'm still working here. It's probably less competitive among employees than a lot of other sales arenas. The corporation have a well-thought payment structure which would work best for single people who are okay working weekends. Frankly, you can be one of the best at selling but you probably will not make more than $35K per year even if you sell over a million dollars worth of product.
Collector (Former Employee) – Fairlawn, OH – January 18, 2015
A typical day at work would be taking inbound and outbound calls in fast pace environment. I learned how to make and receive calls in a call center environment make, arrange payments, assist customers with there delinquent accounts, up sell customers into various account resolution packages that meet the customers and companies needs , also enhanced my existing customer service skills. The management is supportive and encouraging and readily available. The co-workers are very friendly very diverse work force. The hardest part of the job was when a customer didn't want to make a payment arrangement with me over the phone but I always tired my hardest to get the payment over the phone. The most enjoyable part of my job was the fast pace environment.
Collections Representative II (Current Employee) – Akron, OH – January 19, 2016
begin to reach out to customer to retain an arrangements w/ solutions w/ the business, learned different ways to communicate different scenarios, overtime mandatory is hard on people, enjoy the bonus while achieving goal, management things change in the department at last minute somewhat of the time.
Sales Manager/ Sales Associate (Current Employee) – Tempe, AZ – January 7, 2015
Begin every day with a positive attitude and a happy persona. I was able to keep each customer happy and smiling while keeping my employees moral high. The hardest part of management is putting personal feelings aside when needing to discipline a team member. However, the most positive and rewarding part is also when that discipline pays off in a form of a big sale, and a satisfied customer. In which case everyone is pleased. I have learned how to manage various personalities into a cohesive team; I have learned that no matter how large or small a complaint, when treated with respect, empathy, and kindness every issue can be resolved amicably. I have also learned how to appreciate beauty in all forms. Lastly, I have learned how to balance a PNL statement.
each day is filled with new and interesting people and events, great healthcare benefits, and bonuses
Assistant Manager/Sales Associate (Former Employee) – Wilkes-Barre, PA – February 5, 2016
since I have been employed at Kay's , everything was amazing with my position, until lately upper management was unable to staff the store with stable employees..Other than this complication, i loved all aspects of working there.
Sales Associate (Former Employee) – Orland Park, IL – September 9, 2015
Aside from the unrealistic goals management sets for you, there's poor training and low pay. I was constantly installed fear if all 5 standards were not met! I do not like taking the job home. Management is all about do as I say not as I do and constant drama between sister stores, meaning we didn't work together for the ultimate goal. No warnings were given by management if employees were being demoted from full time to part time, they just received terrible hours the next schedule. Also when desperate will promise you higher pay for taking more responsibility and somehow blames the lack of pay increase on your standards when those job titles don't receive any higher pay!
Its a great company to work for. Great benefits, and plenty of overtime, Great people working, everyone is kind and very helpful when you first begin, enables the new employees to feel welcomed, most enjoyable part about the job is the different people you come in to contact with and everything you learn.