Jeweler (Former Employee) – Swansea, MA – August 4, 2013
I loved my co-workers, but not the company. I didn't work on the sales floor and don't think I ever wanted to. I would feel so bad when the sales people would get young adults to open up charge accounts and then try to get them to just spend money. I actually saw a young woman come into the store and return a ring because she got a letter from the credit card company telling her to pay or return her merchandise. The district manager was an absolute piece of work. He would come in every couple of months and just stand there staring at you, or he would call several times a day to make sure you answered the phone correctly. That place just wasn't for me and was glad when they laid me off.
Customer Service Representative (Current Employee) – Fairlawn, OH – April 22, 2017
I see so many poor reviews of my company, I have to clear things up. If you work hard you will strive at Sterling(now signet). I am a Customer Care employee, though I began in Collections. Yes, there is a high turnover rate, but this is simply because people refuse to work hard. If you don't do your job right, you're going to be fired. I have been with Sterling for nearly 3 years and I am so grateful for the opportunity. The management is kind, but firm, which is how they need to be to keep a corporation of this size successful. Yes, sales and production are mportant, but that is the whole point of the company, to sell jewelry! If you can't work hard and don't like listening to what others have to say, don't work here. But if you want to work for a great company with good benefits and who treat their (hard working) employees well. Apply here.
Sales Associate (Former Employee) – Olympia, WA – April 20, 2017
Commission sales is rough. When your paycheck is based off your sales totals and your expected sales totals fluctuate wildly depending on time of year, you can sell 110% of your sales goals every month and have thousands of dollars difference in paychecks month to month. Impossible to budget.
Jewelry sales (Former Employee) – Grand Rapids, MI – April 20, 2017
I worked at sterling jewelers for many years. Many things are promised and sales goals are very difficult to meet. The turn over ratio is unbelievable. Many egotistical employees that would cheat there own mother to get a sale. The best part of the job is the regular customers you get to know.
We have our own jewelry store located at our home office. They provide us with a great cafeteria
Customer Care Representative Specialist (Current Employee) – Fairlawn, OH – March 28, 2017
Answering customer phone calls with complaints, concerns, taking payments on guests credit accounts, assisting guests with their monthly payments, making payment arrangements. Also, helping guests in difficult times when they need financial assistance. It is a very fast paced workplace with alot of guest contacting our customer care department. I try and help everyone to the best of my ability, however there is always that customer that is never really satisfied. I offer the best compensation possible to resolve guests issues. The most gratifying part of my job is helping that guest that is reaching out to me for answers & me being able to provide the guest with peace of mind & the help that every customer deserves. I put myself in my guests shoes & understand their situation.
Retail and Jewelry Sales (Former Employee) – Laurel, MD – February 21, 2017
The retail industry is far different than the acctual sales field. It took some time to acclimate and understand the differences. Though retail sales is similar to a goal derived atmosphere it lacks some of the positive incentives that justify the pressure.
working at sterlings enhances your customer service skills customer first attitude problem solving skills needed gives you a great feeling knowing you have been able to help a guest and knowing because of you they will be a return customer
Sterling Jewelers Inc is an excellent place for employment, however it has a large employment staff with several differing departments so work days can vary dramatically between departments. Excellent employee environment for fun and productive in a large diversified workforce.
My day to day in this position I answered about 75 calls per day. Calls consist of billing inquires,complaint, credit questions,customer service question on store level, and online store orders. There was really no hard part of the job. There was not a lot of room for advancement in my department and it was not really easy to move from department to department. The most enjoyable part of the job was the incentives! company discount on jewelry and they had an in building workout room and very nice campus.