Sales Associate (Former Employee) – Fort Lauderdale, Florida – November 10, 2013
I can hardly believe all the things I am reading here. I worked for Sterling Jewelers from 2001 to October 2004 and it was one of the best places I had ever worked. The manager was great! The best co-workers ever and so much training was available for anyone who wanted to learn more about the jewelry industry. I felt that you could make a career in this company if that is what you were looking for. I was very happy working here and I did not really find that anything was hard. I made my goals most of the time, I would always get credit apps way more than what was required and had a great time.
If you're wondering why I left it was actually when we suddenly had a change in management. I have no idea why the previous one was let go. She was fantastic, great with customers, a bubbly personality and treated that store as if it were her own. Having owned a jewelry store myself for quite a few years and my parents being in the jewelry business my whole life I would have never let that manager go. The new manager had a very nasty tone of voice when speaking to the employees. I was very dissappointed with the attitude and resigned.
I just recently resigned from my current job after four years because there aren't any benefits paid vacations or anything at all anymore. It is also only part-time. I did apply at Sterling and visited one of their locations close to where I live and someone told me that I would not like to work there that it was extremely difficult because they would make my life impossible. I thought for a minute that maybe that person just didn't want me to work theremore... for some other reason. Only a few days later I applied somewhere else and was asked what other jewelry stores had I been to and I told them I did apply at Sterling and they told me they had just quit because of management and the stress was unbearable. This was only last week. I will say that maybe not all stores are the same, this is my review and how I feel but your experience may be different. I would say apply to as many places as you can because it is very tough now with so many people unemployed at the moment. Do your own research and make your own decisions. You can always leave if a situation can not be resolved or becomes intolerable.
Good luck to everyone in your search! Don't give up there is something for everyone out there!less
great co-workers! healthcare, dental, vision, 401k. what a team we had!
i really did not have any negatives while i was there until that new manager started.
Apprentice (Former Employee) – Dublin, OH – August 18, 2016
Sterling Jewelers is a great company, but there are definitely some management issues, my manager had terrible communication skills, was extremely hypocritical and was downright a liar. Other than her and the clueless district manager, I had a relatively great experience.
Polisher/Designer (Current Employee) – Akron, OH – July 25, 2016
Not a very exciting or inspirational place to work, You sit at one station all day looking at the wall for 8 to 10 hours a day. The hardest part of the job is staying awake and look interested which is hard to do because management doesn't keep the morale up. most co-workers are nice there.They also lack safety protocol there. Its not ventilated well there and you breath in chemicals all day that are harmful. The biggest disappointment for me there is that there is really no growth or opportunity in getting promotions.
Benefits and vacation
short breaks, managemnet, bad company practices, low pay
This company's business morals are flawed, selling a faulty product to make money off of repair. When you start working there they promise lots of upward mobility but in the two years I've been there I've never seen anyone promoted or get a raise, and I still haven't acquired the position I was supposedly hired and going to be trained to do. Management is a joke and the culture of the repair ship itself is unhealthy, full of passive aggression and harassment that is practically encouraged.
Full time sales - 3rd Key Holder (Former Employee) – Lanesboro, MA – July 18, 2016
normal day starts with inventory control,( counting all merchandise in store.). opening computer registers, review emails and communications. review days sales goal with staff. ensure each customer is shown, demonstrate, and understands purchase and is satisfied with purchase made. I am now a certified gemologist. Most enjoyable part of the job was when i could see the excitement and happiness of the customer when the perfect gift was chosen!
Customer care (Former Employee) – Akron, OH – June 30, 2016
I liked working at sterling jewelers. It is a good company to work for with excellent benefits and perks.
A typical day in the customer care department starts with you taking calls for about 2 hours than a 15 minute break than back on the phone you go. This basically is how the day is split up with a lunch after about 4 hours. The people for the most part are nice however like all jobs their are people that are not so easy to deal with.
Bonuses and raises every April, vacation and PTO time
Sales Associate (Former Employee) – Saint Clairsville, OH – May 25, 2016
This was my first job in retail and my first opportunity to sell jewelry. I learned a lot about the diamond industry and a lot about sales. It is a competitive work environment which is one of the hardest parts of the job.
The most enjoyable part of my Jobwas sharing the joy when someone finds the perfect gift whether it's for themselve or someone else. When a guest would come back to show wedding pictures, anniversary party photographs, graduation photos our baby pictures. In previous jobs I shared joy with families,and sometimes this job offered the same opportunity.
Debt collector II (Former Employee) – Akron, OH – May 12, 2016
If you like living at a job, making near to nothing, management allowing another collector to steal your hard work (skip tracing, finding people, placing good numbers in notes, then the next collector working the account, using YOUR good numbers and getting credit) making you work EVERY OTHER weekend because upper management didn't get THEIR bonus, working in complete and disgusting FILTH with people who have the worst bathroom habits (if you know what I mean) then this job might be for you! You may have insurance but don't you DARE take off a day to see your Dr, ended up having high blood pressure (never had high blood pressure before and anxiety attacks) and since walking away, everything is back to normal. This company does NOT know how to run a collection shop, I have been in the business since 1999! Biggest mistake wasting 6 months at this job! I would NOT recommend this place to my worst enemy. You have been warned!
This job was overall ok, I would come in to work on a automatic dialer system. Calling customers to help assist in payment arrangments once account feel deliquent. The job pretty much did not care what you had going on in your home life, Mandatory overtime even when sometimes you were not able to do that, Very long shifts and alot of night shifts. Not too much room for advancing.
Its a great company to work for. Great benefits, and plenty of overtime, Great people working, everyone is kind and very helpful when you first begin, enables the new employees to feel welcomed, most enjoyable part about the job is the different people you come in to contact with and everything you learn.
Sales Representative (Former Employee) – Indianapolis, IN – April 4, 2016
Helping with sell jewelry to clients, also counting jewelry and also cleaning jewelry, I also help place customer orders for clients and updating the sores inventory. I also helped with setup of displays.
Come in sign on, take calls take a 15minute break go back take calls collect money, take your lunch, come back and take more calls collect more money. The motivation from the people is the best part of the job. The Co-workers are truly great people!!!