Accounting (Former Employee) – Tampa, FL – November 30, 2017
Sterling is a great place to work. If you work hard you can easily grow within the company. There is a great mix of business day to day activities and fun small employee events to keep the company interacting with each other.
Help Desk Associate/Deployment (Current Employee) – Tampa, FL – November 12, 2017
Company was recently sold and cutbacks and relocations are causing an uncertain future with company. Unfortunately this has led people to move on to different careers and has left the company shorthanded creating a stressful environment as the people that remain pick up the additional workload.
I.T. Systems Administrator (Former Employee) – Tampa, FL – November 2, 2017
Slightly cut throat if you're working with a particular individual with red hair and a scruffy beard... but they're technically competent and for the most part, it's a solid place to develop your skills and gain experience.
Prospect Development Consultant (Former Employee) – Cincinnati, OH – October 4, 2017
The job culture here was great, but if you needed time off, or in my case, when I needed to relocate everyone acted bizarre. I worked hard, put in time, and brought great numbers to the company, but just not for me.
Technical Support Representative (Former Employee) – Tampa, FL – January 3, 2017
Just can't trust management at all, no consistency no structure many times all management would get up and leave without communicating it to the floor, and you end up doing other people's job that get paid way more than you if you need to work cool place to get a check but not a long term career.
Working there was simply "okay". If there had been better training I believe anyone could tackle this job. It would have been extremely more helpful if the newbies were taught the different systems and procedures first vs only shadowing calls for weeks with no clear understanding of objectives and expectations. The department I worked for was always understaffed, people would quit from left to right! It was a bit stressful and overwhelming at times, especially being new to the payment card industry and procedures itself. It was hard to learn because at times you were being trained by new employees that were only there for a few months before you, so they were still learning and sometimes unsure of the procedures themselves. Management would encourage you to "find the answers for yourself" but would be kind of quick to put you down for doing something incorrectly. It was also not the easiest to learn and grow there because we could not take anything home to study or view to get familiar with and better yourself. At times it felt as if management was against me, rather then for me. I was constantly called out for doing certain things wrong, when I'd get the answers from employees that had been there for years. I often felt I was being "targeted" for some odd reason. Favoritism was a big thing as well. Management would get on the newbies for simple mishaps when you had other employees actually taking personal calls while on the phone with merchants. The environment wasn't as professional as I'd expected it to be. It was laid back, which is nice, but I'd constantly hear the F bombsmore... being dropped almost every 15-30 mins. I think this is a good temporary job for a new graduate whose eager to step their foot in the payment industry field, but would encourage to move on and not get too comfortable!less
Management could be better, Training could be more hands on, Always understaffed
Deployment Specialist Team Lead (Current Employee) – Tampa, FL – July 7, 2016
Payment Technologies processes payment transactions for all major credit, debit and fleet card networks, including Visa, MasterCard, Discover and American Express.
Sterling provides merchants with a complete range of electronic payment processing services, including credit, debit, PIN debit, fleet, gift card, rewards and loyalty programs, electronic benefits transfer (EBT), and check authorization and conversion.
Sterling is a fun and lively workplace. It is challenging as the market is ever changing. There is absolutely the ability to move up the ladder with hardwork and a want attitude. I have been fortunate to be able to grow my career there.
Typical day at work was scanning all contracts, e mails, paperless and documents sent vial e mail. screening them and making sure all signatures from the merchant contracts were not digital signatures or copy and paste.
Dealt with multiple tasks, while scanning, works the queue in regards of request from different departments being sent. Ran the reports for Discover and American Express merchants to be boarded in the system and handled the rejected merchants as well.
Hardest part of the job was everyday around 4 we would receive rushes on contracts and other issues, and the end of each month we would be in high alert on doing all request and contracts being rushed to be keyed and opened by 6PM.
The co workers from the department were like family, we helped each other and worked hard as a team
The most enjoyable part of the job was when we would try and have a pot luck.
A good place to work if you don't want to advance anywhere.
Senior Technical Support Representative (Former Employee) – Tampa, FL – March 3, 2015
For 6 years at this position, my typical included 100% on the phone, while working on settlement issued reports, assisting others, training others and file building all at the same time. Ensuring sales reps and merchant's top care and solutions to their credit card processing issues. I learned a lot about PCI compliance and how much more important it has become these last few years. I worked with a crew of 12 and I would not trade in none of them, it got me out bed every morning to help them out. Hardest part of the day was trying to figure out our schedules for next month and the next.
Basically a very difficult place to work. Mangers will micro-mange Ideas and views are not supported Unorganized Confrontational, hostile work environment is not discourage. Bias toward employees of different ethnicities. Poor compensation.
Marketing Assistant / Lead Generator (Former Employee) – Tampa, FL – December 18, 2013
Working with this company was great, until my manager was fired, it was down hill from there. I liked working with some of the employees. Since there was not management in my dept I was lost and confused on what to do and needed help but there was no one to help. When things started to look up lies were being told and HR had no respect for their employee.