STORE MANAGER, AVP / UNIVERSAL ASSOCIATE (Former Employee) – Olympia, WA – October 21, 2015
Sterling Savings Bank became Umpqua Bank and went through many changes. A merger of this magnitude will obviously create challenges, changes and layoffs. It is in how it is handled that gives one the feeling that things are going to be alright. The CEO of the company told people, "get on board with the culture or get out". I know that the company is a good company once you are onboarded properly into the company, but it became a place where you didn't feel like you could be yourself and that everyone was out for themselves due to fear of layoffs/termination.
My day consisted of helping customers. Whether they wanted to do a deposit, make a loan, open an account or get further services, I was there to help them. This was one great model Umpqua gave. It allowed one person to do anything for the customer and not have to bounce them from person to person.
Paid volunteer time. 40 hours for FT and 20 for PT
Fear of not being a part of the culture and being let go for it.
Customer Service Representative III (Former Employee) – Stafford, TX – May 11, 2016
although sterling is no longer around due to the ugly merge with Comerica bank.. the time spent there allowed us to grow into the executive employees that we are today. after the merge with Comerica bank, the banking industry grew into a dog fighting environment. tellers, bankers and managers all fighting over a sale like a piece of meat while customers are observing timidly from a distant. district manager is so hungry for sales, she would make employees harass the customers for a sale until they snap. if you do not meet your quota, there are disciplinary actions.
Customer Service Manager (Former Employee) – Oakridge oregon – October 17, 2015
I enjoy this type of work and I really liked working with my coworkers. The hardest part of my job was when the Bank Manager was fired and I filled in as acting manager for a few months until we hired a new one. I really learned a lot from this experience.
CSR/Teller (Former Employee) – Ontario, OR – July 20, 2013
Had so much potential to be a great place to work, but fell short as far as in branch management. The higher ups in the region were mostly good but one in particular was not so much. Co-workers were great to work with it was just the branch management that was disappointing to the point were one can feel bullied if you did not fit in with the look of a banker/teller. But I did appreciate the understanding when it came to events for my kids appointments but not so much when it came to emergency situations such as home situations.
met a lot of good people including co workers
in branch management and the way raises were done was terrible.
Challenging, rewarding work with good humored collaborative environment.
Vice President - Accounting Manager (Current Employee) – Spokane, WA – March 29, 2013
Sterling is an excellent place to work, particularly in the finance & accounting department. We value a strong balance between work & life demands. We encourage our team members to stretch and grow professionally within the company, promoting from within whenever possible. Being a mid-sized public company, there is broad range of opportunity for a motivated finance professional with a variety of functions within the finance area including SEC & regulatory reporting, Tax, FP&A, Treasury, Cash management & investments, General accounting & reporting, etc. There are lots of opportunities to grow and learn within the company and the management team is excited to provide an open-door, mentoring approach for the staff - where mistakes are a part of learning process and there are no "dumb questions". I love it at Sterling.
strong personable leadership. great work/life balance with ridiculous number of banking holidays.
not the strongest benefits package (for example: 401k matching is only 35cents to the dollar).
Factor Sales Administrator (Former Employee) – New York, NY – December 27, 2012
Sterling National Bank is well managed, growing, and dedicated to delivering excellence in customer satisfaction and services that benefit its clients, customers, and employees.
A typical day at work can be fast-paced, heavy, and fun because of how everyone supportively interacts in both groups as well as across departments to help achieve goals and keep informed. Also, management and the culture encourage a balance of work and life.
Sterling's management team is competent, reasonably demanding and not oppressive or overbearing. They balance and are attentive to serving the needs of the business, clients, and employee concerns.
My co-workers represented a broad, healthy mix of talented people that includes many experienced, young, fun, smart, knowlegeable, and sociable individuals.
The most enjoyable part of the job was producing results that got positive responses from interactions with clients and customers. It could be a simple "thank you," answering questions, or helping a client make payroll.
The hardest part of the job was having to leave. Life happens. I still think Sterling is an excellent company.
solid management, good life-work balance, good employee culture
Personal Banker (Former Employee) – Scio, Or 97374 – July 2, 2015
Reviewed customers need, opened checking, savings and retirement accounts both personal and business. Loans and other credit needs. Back up teller, cash checks, make deposits, balance atm, problem solve, answer phone calls, use fax machine, 10 key, microsoft and other banking software. Follow multiple regulations and maintain confidentiality at all times.
Great company to work for, paid holidays, vacation and sick days.
Administrative Assistant (Former Employee) – Spokane, Wa – February 4, 2014
I loved working for Sterling! From the admin experience gained, to the benefits offered, Sterling is a wonderful employer. Yes you must work hard and show results, but who doesn't have to do that when you are being paid good money.
Customer Service Representative (Current Employee) – Jefferson, OR – November 3, 2012
All managers and co-workers are pleasant and respectful. Managers take the time to listen to needs of employee's and offer many opportunities to voice opinion. The compensation is great and opportunity for more income is all based on individual performance.
Universal Associate (Former Employee) – Auburn, WA – April 29, 2015
Fast paced teller, new accounts and customer service. Loved my co-workers until they were laid off due to merger, and loved customers. Hardest Part of job was working long hours due to being short handed.
Customer Service Representative (Current Employee) – Pilot Rock, OR – May 1, 2012
8:15-5:15 I have learned a lot of banking information. Great chance for advancement, knowledgeable staff, great benefits. You have down time because of the slow traffic. Enjoyable place to be employed.