I have worked there for years and it is a sinking ship. I work in the call center and it has become an unrealistic job. They are "suggesting" that if there are too many calls in que, you shouldn't take your break because "breaks are optional." Management is never available when you need them and when they are available, they do not listen to your concerns. I also overheard our manager tell someone that they had the promotion, but they still had to interview others as a formality. If the manager doesnt like you, she lets you know. PTO is also very hard to take because they only let off a certain amount of people per day. Good luck ever getting a monday off. I would stay away until they get a new management team. I know of at least four people, myself included, looking for new jobs.
Co- workers, hours, benefits
Management, Low pay compared to other call centers