The parts and service software is ancient and extremely user-unfriendly. Extremely closed culture - there's a core of long-time employees who can do no wrong. Newcomers are held to impossible standards and are not accepted into "the group". As far as service managers at the Cortez Store are concerned, they get "chewed-up" in 4-months to a year.
Answered - Service Manager (Former Employee) - Cortez, CO