Front Office Supervisor/Lead Reservationist (Former Employee) – Stowe, VT – October 10, 2012
• Acted as the lead sales and customer service position for lodging reservations and Stowe Mountain Resort products and services. • Provided Supervisor-On-Duty coverage including management of the staff’s daily duties and communications for the Reservations, Front Desk and Maintenance areas. • Oversaw reservation tasks; selling techniques, account deposit processing, the online reservation system and assisted in the training and continuing education of employees. • Handled additional responsibilities and special projects as requested by Lodging Management and maintained an open channel of communication with other related departments. Worked cross functionally throughout the resort.
Such a big establishment with with so many different improvements happening the last 4 years, it seams that management has had a lot on their plate with not a lot of consistency in staff and employment positions.