Developing better structure, still a bit chaotic
Computer Support Help Desk (Current Employee) – Kansas City, MO – December 16, 2016
This position is for technical help desk.
A blend of troubleshooting and administrative work. You are part of a very large organization. You are working with a lot of ex-military people, so there is a flavor of that, but not in a bad way. The style there is just a little more blunt than you might expect in a commercial shop.
This is a federal contractor and there are metrics, but the emphasis is getting the job done, not just getting off the phone after x minutes. You learn how to be efficient with your words. Ex and active military people do not waste words. The atmosphere is fun, but be sure that you are getting your job done. Different kinds of food trucks are scheduled to come at lunch, which is fun. One day a week, orders are taken for meals to be delivered from a local restaurant (you pay for it)
Atmosphere, decent pay, smart people around you, will accomodate hours if you need to do a personal errand. An hour for lunch.
Procedures change regularly, Lots of forms (this is military contractor)