Stream Global Services Employer Reviews

My job was sales through incoming calls of a high demand software product. Helping people with solutions was challenging and satisfying. The managers were fair and friendly.
The company culture was relaxed. The company lounge was a great place to take a break and have lunch. The company cafe had great deals on lunches and breakfast.
The contract for – more...  the company I represented dropped it's contract and my job ended. – less

Stream Global Service is a good company with unstable working environment.

Well, it is an absolutely awful place to work. They advertise "competitive pay"=Lie. They advertise "lots of chance to move up"= Lie. "great environment"=LIE. While I worked there, I lived about 50 minutes outside of town, one night I came in, went to my "supervisor" and told him about the large snowstorm we were supposed to get (my shift was 6pm-3am...not – more...  sure how that worked), and said "If it gets heavy, Im leaving before the roads get absolutely ugly" Well the storm slammed into the area(it lasted for 36 hours), I went up and said "Im leaving"...he told me that I couldn't, and would not let me leave(literally blocking the door). I was being held there against my will, so I threatened to call the police, and he threatened my job if I did that. Secondly, they tell you in training that your first shift selection quality is based on your average test score...well mine ended up being 3rd highest in my training group, #1 took Thursday--Monday 10-6pm, #2 took tuesday-sat-12-8 30pm, Then I chose Mon-Friday 10-6pm...and wound up getting stuck on a crazy graveyard shift.

Supervisors there are only in those positions because they literally tripped and fell right into them because of who they "know" and drink with, then they think they can intimidate people and try to bully people because they are in a position of authority. The only time someone ever gets promoted, is if someone else leaves. Raises don't exist, equality doesn't exist. Upper management is a complete joke, no idea how to treat employees. The pay is terrible, they claim to pay you commission on things you sell, but you never see it. All in all, it is quite possibly the worst place on the planet to work. – less

I performed above expectations and HR went above and beyond the call of duty to recommend me for a promotion 4 months before I was technically allowed to apply for any other position after starting with the company.

Terrible place to work. Managers and Supervisors are very unprofessional. They do not give any raises to employees who have stayed with them well over a year. A typical day at work would be on the phones with no supervisors around to help. Co-workers were more helpful then the actual managment but were never promoted. The hardest part of the job was – more...  going in the day but the most enjoyable part was leaving for the day. I was up for a supervisor position since I had been there so long and was one of the top employees but was told I would not be getting it since we had a new site manager and he did not like the previous one who offered me the promotion. The position was givin to someone who I had to train on how to do the job and had no previous supervisor experiance – less

While working for Stream Global Services, I have acquired a lot to advance me in my desired career path. Even though there isn't much room for advancement, due to the number of employees hired, the rate they are hired, the different contributions these employees can contribute, and being high volume call center, I was able to gain the skills necessary – more...  to advance out side of this company. Your career can start here.

A typical work day, when I started out at Stream Global Services, required me to take a high volume of inbound calls to troubleshoot the end users problem. It was very systematic and required me to meet certain handle times, document the call, and send out emails that contained no grammar or punctuation errors. I have gained insight on how to be efficient in the administrative aspect of the business.

My most recent position allowed me to put everything I have learned in to practice. Being a system administrator allowed me to work directly with businesses who implemented the web based CRM tool Salesforce.com. I didn't have to take calls, but was required to make calls. I was able to work directly with managers, CEO's, CFO's, and developers. As an Analyst, I was able to provide C-level Executives with accurate reports needed to keep their business afloat.

Management is great and my co workers were also. It was an environment in which everyone was eager to assist you with any difficulties or hardships you faced. – less

I liked the job and the people i worked with, its just the management needs improvment, if there going to make employees follow the policys and procedures they need to abide by them as well. Beside the hassles that came along with working there, i enjoyed it for the most part.

A typical day is very fast paced answering customer calls and providing excellent service. The hardest part of the job is not satisfying the customer on each call. The most enjoyable is part is the is satisfying customers and recognized by peers.

• Spend most of your day on the phone helping customers solve a wide variety of technical problems and/or filling orders for products and offering suggestions that provide a more complete solution to their needs—some routine and straightforward, some complex and challenging.
• Work as part of a highly trained team of technical or sales professionals – more...  - interesting people from diverse backgrounds as unique as you are. Regularly access a state-of-the-art knowledge management database to research technical problems, offer advice to customers and help sell new products.
• Become an expert in the product that you support or sell; learn valuable technical knowledge, problem solving skills, and state-of-the-art contact center tools. Is comfortable having their performance measured every day. – less

Job security was not available due to contracts being dropped too often. Upper management made the work environment fun by creating different things to do each week, such as "movie days" and having different "contests" for employees. This is a fun place to work, but not a job for someone who is looking for a career.

I worked at Stream Global Services in Egypt, I would have continued with them but I had to move to the USA. I do hope to try to see if there are employment opportunities with them here.

Frankly I enjoyed working with them as both a team leader and a team member. For the first time I felt that the company was not just run for the purpose of making profit – more...  for the management board, but we all felt like a close nit group of friends who wanted to make our experiences at work better by cooperating. – less

I worked for stream for about 3 months. When Stream bought out eTelecare, I was devistated. The things that I loved about eTelecare were taken away (like TV, Internet, and donuts on fridays). I felt like the company is only worried about making money.

ok place for work but management little low, not up to the mark.

Typical day at work since it is a call center were the usual grind hours. However, we were a team and we confided in each other for help when we faced a customer who was less cooperable. I learned to have patient since some customers have been in the phones for hours before reaching me.

nice co-workers and management,answered calls for customers for rogers wireless

One of the better employers out there, for a global corporation, they are excellent in macro-management.

I have been with Stream for nearly two years, and despite consistently being a top performer with excellent metrics, no opportunities for advancement within the company have been presented to me **WHICH ACTUALLY INVOLVE RAISES**. I have been put on countless specialty teams due to my good performance and tenure, which always ultimately end, resulting – more...  in a threat or promise of being returned to taking frontline calls on the same level as a new hire. The only way to get a raise is to become a Senior or Team Manager, which will only happen if you have perfect attendance. No other metrics matter. My specialty team was promised $200 cash value worth of flex benefits in the form of "perks points" for two months straight, only to be told in the end that we will not receive them and no apology or compensation will be given. We will, however, be taxed for them! Make no mistake -- this is a dead end job. – less

Enjoyed working at Stream - I learned a great deal of technical and soft skills over the course of time. The economics of the call center industry really limit your compensation, and the attendance policy is extremely rigid.

They will provide you with minimum training required by the company you will be performing outsource duties for. This is often not enough training to be able to meet the performance standards you will be graded on.

The pay is VERY poor. Stream Global Services has played the "poor economy" card as much as it can with regards to pay. If you are a phone – more...  agent there are NO PAY INCREASES! This is a company policy for phone agents. You can if you are lucky add to your pay through the bonus plan call "Pay for Performance" but that is not a long term solution.

They have an attendance system the penalizes you for being ill.

Stream Global Services is a reasonable place to work if you need a mindless job or want to regroup before finding something better – less

great company , only reason I'm leaving is that I am moving to halifax, also looking for a marketing job where i can provide enhance my marketing experience