Pros: co-workers are cool
Cons: training, no room for fun, lower back pain, too easy to be fired, paid by minute
You'll hate your contractor after this job
Here's a summary:
- Paid by the minute (no, not hourly)
- Application Process is a lie (pick any answers, don't waste time)
- Healthy living isn't promoted at all (HR lied to me)
- Management is hit and miss
- We're worthless
- Some bad advice (based on experience)
- A dirty factory job disguised as a comfy – more... office job
Go to work, punch in 5 mins early cause I can, take a 27 min lunch and leave on the dot. Set up out bounds and take in bounds, draw when I'm bored, get up to stretch (you can feel management glaring at you when you get up at all).
What I learned:
Corporation will annoy you. Working here is so rule-crazy that I feel like a rebel just for having some basic human rights, like standing, walking, going on break etc. It's crazy.
I have a theory: You hate your job and love your co-workers, or you love your job and hate your co-workers.
This job will make you love either your coworkers or the people on the phone because you're locked in a corner with management and forced to work like a fiend.
Trust. You can't because someone will stab you in the back.
The most enjoyable part:
Getting walked. I felt a freedom, like leaving prison.
- Paid by the minute
Here's a little secret: you're paid minutely, not hourly. I've worked 40 hrs and 18 mins thanks to that cheap system. I've made more money then my co workers who work a lot harder than I do. Also there's no punch card, you walk 5 minutes to your computer from the entrance, log-in to your computer, go to the software called timecard and punch in on the exact minute you start (start at 8, punch at 8, not 7:59). This alone made me want to quit.
TCO thankfully isn't as strict with timecard but you're still paid minutely .
I asked management and he had no idea what I was talking about.
- Application Process is a liar
They hire anyone off the street, and fire you even quicker.
After that lengthy application and IQ test you're hired. I had that for TCO application, guessed 70% of the answers and got hired on. Oh and get this, you don't even have to finish the test and they'll hire you.
- Health isn't promoted (HR lied to me)
This part I actually don't care about if it weren't for HR telling me in the interview how much they promote an active and healthy lifestyle (if they tell you this; laugh!).
Here's the reality: Everyone smokes, it's like the 50s over there, instead of having a cardio machine, they have a lounge. After sitting all day you can keep sitting. Also poutine and burgers are really popular, which is hilarious because of what HR said in that interview.
- Management is hit and miss
Management is really a hit and miss. You can't really blame them for enforcing bad rules from our glorious contractor, which no one really knows if its Stream making the rules or our glorious contractor (everyone praises them). Management reminds me of a jealous ex; look for something better and they'll ruin you, stay and they'll make your life hard, it's a lose-lose.
- We're worthless
Everyone I talked to shares the same complaints I have. The company doesn't trust you and there's a gun to your head everyday. There's a few people who've been there for a year and almost lost there job because of one screw up. The best way to describe the attitude is that you're an illegal immigrant who they graciously hired but they don't have to keep you, so you work super hard so that maybe they might not fire you.
Customers have legit complaints and corporate don't care at all and we're not even allowed to agree with them or we're fired, we're the bad guys in this, all for corporate.
- "Sorry" just makes things worse
Maybe I'm street smart or just plain not-stupid, but I never apologize for stuff I never did. I'm never going to say "I'm sorry", or even that word if I didn't personally do anything.
Point being; you always have to apologize, even if you didn't do anything wrong, but you can't do that for another departments screw-up, just there situation and always use that word which is like pooring gas on a fire.
When I did "do as I'm told" by saying sorry it was nothing but trouble that could've easily been avoided. Who believes a call-center guy apologizing when your jobs basically a professional liar and you expect people to believe you and not get even angrier?
My co-workers all got yelled at by customers because they follow corporate rules by talking based on procedures, which equals to a hard beating over the phone. I never did that and I was fine, I talked to anyone like how I talk in real life and no one was mad at me, just frustrated at their situation and the company I'm forced to take hits for.
- A dirty factory job disguised as a comfy office job
It's a factory, plain and simple. They want you to think it's not and that you're worth a dime, but you're worthless and it's not.
You here about factories firing people easy and treating people less than dirt, but what you don't know is that it's the same thing here.
I've worked in a factory and it treats you better: do your job, go home.
Also they want you to dress professional, but everyone (like a factory) dresses in whatever they want, like pajama pants, and other unprofessional attire.
I think there's a small bias in favor of women but the funny thing is; we're all treated so equally bad that it doesn't matter anyway. (Basically girls getting away with breaking a few clothing rules, guys can't). – less