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Stream Global Services
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415 reviews

Stream Global Services Employer Reviews

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Time at stream
Quality Representative (Former Employee), Watertown, NYSeptember 11, 2014
I was able to use my experience with handling customers to the fullest extent within this job and its many contracts
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Not a good place to work.
Assist Team Manager (Former Employee), Watertown, NYSeptember 4, 2014
Stream is not a very good company to work for. The job that I had was good but the management made it impossible to succeed.
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Stressfull
Customer Service Representative (Former Employee), Vermillion, SDSeptember 2, 2014
Pros: great co-workers
Cons: poor pay
Company kept you busy on the phone. Seemed like you would get reprimanded more than appreciated for your accomplishments.
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Stream
Customer Service Agent (Former Employee), Watertown, NYSeptember 1, 2014
Pros: close to home, great co-workers
Cons: being screamed at on the phone and having to play nice
Would usually be taking customer service calls for 6-8 hrs.
Learned a lot more from customers I was helping than from tech. support.
Management there was usually a little more accommodating for those with special needs.
Hardest part was being screamed at on the phone by customers and having to play nice.
Best part of the job there was getting to leave – more... early, and the different people I met. – less
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Not a professional work environment
Customer Service (Former Employee), Phoenix, AZAugust 27, 2014
Pros: pto
Cons: everything
horrible management, not professional. No room for growth.
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Good salary
Sales Coach / Senior Support (Former Employee), Santo DomingoAugust 26, 2014
Pros: salary
Cons: management
It was good to work with them, good growth opportunities, the management was not that good but it was not that bad.
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Clean office enviroment
Customer Service Representative (Former Employee), Tampa, FLAugust 20, 2014
Different positions, options, and chances for advancement.
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Good place to work
Customer Service Representative (Former Employee), Santo DomingoAugust 18, 2014
Pros: subsidy
Cons: cuts incentive plans when you least expect it.
People are very respectful at Stream, they treat everyone equally.
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Customer Service
Order Support Representative (Former Employee), Phoenix, AZAugust 4, 2014
Very challenging new department hired in didn't know process and guidelines
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Productive, easy going coworkers
Customer Service Agent (Former Employee), Sergeant Bluff, IAAugust 4, 2014
Customer service for visa credit cards. Security was a high priority. Assisting the customers was very enjoyable. The coworkers are very friendly.
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fun work place massage chairs game rooms
Telemarketer/Sales (Former Employee), Phoenix, AZAugust 2, 2014
Pros: discounts on stores in plaza, benefits
Cons: hours, building was dirty
It was a good work place just became to hard when you had to push/rebuttal the customers to far and they get mad and hang up.I learned how to use mulitple screens at one time.
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Great workplace, with nice people
Microsoft technical support (Former Employee), SofiaAugust 2, 2014
Pros: good management and teams, lot of new experiences, personal growth.
Cons: the project for ms support was later terminated and moved to different location and company.
Stream Global Services is a great company with international support teams. Working for Stream was great experience, even thought the Microsoft project for technical support was later terminated and moved to another location and company. Working there and in the team was fun, gaining a lot of experiences, personal growth and knowledge.
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Good Fun Positive Enviorment
Customer Service Representative (Current Employee), Phoenix, AZJuly 27, 2014
Pros: employee discounts
Cons: the pay
Handle 70-80 calls a day making sure customers are satsified with their service.

Time Managment

Managers are great but some can use some improvment.

Great people to work with.

Persuading Customer to Stay.

Working in the AC and Talking to People on the Phone.
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Unorganized and Biased
Senior Retention Agent (Former Employee), PhoenixJuly 27, 2014
The ONLY good thing that came out of Stream was the few friends I made on my team/in training. Otherwise, the management is horrid, the department I was in wanted us to save more customers with less offers. It wasn't impossible but our incentives were taken away so why should we care? Also, they pretty much closed the department I was in for being managed – more... in such a lousy way. – less
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office Cubical postition
Sales Associate/ Technical Support/ Pro Support (Former Employee), Tampa, FLJuly 20, 2014
Great people. Work was fairly easy helping people fix there Pc issues over the phone though stressful at some points was one of my better positions and enjoyed working with the people
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pleasant employer
Help Desk Technician (Former Employee), Watertown, NYJuly 18, 2014
Pros: hour lunch break, paid above min wage, full time!
Cons: cll lod can be stressful, sometimes communication is lacking
full time, above minimum wage, nice benefits package, great educational opportunities within the company!
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N/A
Resolution Specialist (Current Employee), Tampa, FLJuly 8, 2014
Good place to start learning basic computer skills. Great job for students.
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Laid back atmosphere
Assisting customers (Former Employee), Wilsonville, OregonJuly 7, 2014
Took inbound phone calls for most of the day

Learned how to network troubleshoot and build customer relations

Poorly managed when dealing with company changes

Great co-workers

Dealing with business plan changes on daily basis, changes with job responsibilities with out proper training

Being able to troubleshoot peoples issues and provide the highest – more... level of customer support – less
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Easy going and competitive place to work
Customer Relations Floor Supervisor (Former Employee), Phoenix, AZJuly 4, 2014
While working at this company you work with the support management to meet and exceed client specific goals. It is a good mix of people that work for this company and everyone works well. There are constant competitions to encourage agents to do well. They have a committee of people that are focused keeping agents morale and energy levels high.
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TERRIBLE PLACE TO WORK UNLESS YOU LIKE FAVORTISM AND POLITICS
Team Manager (Current Employee), Sergeant Bluff, IAJuly 3, 2014
Pros: free gaming
Cons: everything; no raises after the 90 day mark.
Favortism runs rampant and training and changes happen before other changes were implemented leading to confusion and chaos for agents. Systems are lagging and slow and no care or help for employees - do your job and get numbers or be replaced mentality. Upper leadership cannot keep key leadership positions and changes constantly. HR section is not – more... very friendly towards others and have a power hungry driven HR Manager who thinks she can control and dictate everything and causes more grief and headaches than anything. My advise is that if there is another option and choice than choose the other position over this position. If you work for Stream, it will only be temporarily as either you will realize the things mentioned here or they will discard you once done with their needs. – less

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About Stream Global Services

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