I'm so hot and cold with this job...It was nice pay, and there's some pride in saying that I was working for Xbox. I happened to work there during some of the busiest times though, which led to stressed managers. It's a lax atmosphere that's fun to be in, until you're on the clock. On the clock, there is a constant queue of callers, so there is no break between calls to finish writing notes for the previous call on a slow and on often malfunctioning computer. I can imagine when not dealing with holidays, release day of both a Halo and a Call of Duty game, and a terms of service update, it's probably a wonderful place to work at.
Before looking at the cons, please note that I had the highest CSAT's in my department.
Working for Xbox, fun environment
Constant being yelled at