Pros: Pays the bills, Convenient location to my home
Cons: Health Care, No pay raise
Normal day of work is clocking in and logging into the phones to wait for the calls to come in. Assist customers with questions about their account, their bills, their phone, their service, etc. Most of the management staff is approachable and helpful. Co-workers are easy to work with and get along with. Typically will work with agents on scheduling conflicts/carpool issues. What I feel is the more difficult part of my job is sometimes the long periods of time when no call volume is coming in. What is most liked about the job is mainly my team mates and my direct supervisor. Also the assistance I am able to provide fellow agents due to all the knowledge I have gained over the last four years of working there.