Stream Global Employer Reviews

Not too shabby. They don't care much about their employees but it's a great transitional job.

As a call center representative of U-Verse TV and AT&T I specialized in customer win backs/retention and call care/customer information.

Not a bad company, a bit disorganized, i learned patience, my coworkers were a bit hard to deal with at times, the most enjoyable part of my job was learning new things

this place is the closest version of slavery I have ever experienced they lie out their teeth the promotions are jokes the management absolutely suck the attrition is extremely high for a reason

wow i got a job here really fast. After the first 6 months you realize that you will never get a raise, the environment or work does not change and you are stuck in an endless cycle.

Working for this company is tantamount to working in an Americanized, legal sweat shop. People are not treated as individuals, there is no active, productive way of bringing issues to the management; in fact, one is discouraged.

There is an implied, and false perception that all the gaming stuff and 'relaxation' areas promotes good employees. Except, – more... no one can utilize these things unless they plan on doing so before or after work. You cannot rely upon a 'lunch hour' as it is taken away more often than not.

Team Managers more times than not have NO experience in the area where the people on their team are working. You are told you need to speak to someone else for help etc. I found no real need for these TM's, except to tell you when they receive reports from OTHERS that a call or interaction went well or went badly for you.

I was hired for a specific program and when the Vendor decided they had requested too many people, EVERY single one of the 120 people hired were told they would have to move to another program. While there were some jobs left, Stream decided that only employees who had previous experience with Stream should get these few remaining jobs.

You are also not allowed to retain copies of any documentation, ie:/ the new contract we had to sign or any written notifications. Which is against the law in this state. Nor was anyone allowed to join another vendors group, we were promised 500.00 at the end of ANOTHER 90 day period after already training first for four weeks, then another 5. At the end of this period, of the 120 originally hired, more than 30% were already gone, and only 20% of the those still employed were "Allowed" to get the bonus.

With no way to prove what we were told, copies denied, even a request to have a copy provided; many were denied for made up reasons.

OH and finally, I was hired for a job paying 11.80 per hour, the new job that we were offered (or leave) paid 11.25 per hour. The 500.00 bonus was supposed to offset that discrepancy. – less

go to work on-time, badge in twice, assist customers on there phone bill and customer care, tech support. lunch was at 12 we had a one hour break , great environment to work in great food.

A typical day at work was to provide a wonderful interaction with the client. I have learned customer services skills, technical skills, and a lot more. The management is generous. My co-workers are all team player. The hardest part of the job was when the issue is beyond the support and needs to be escalated. The most enjoyable part of the job was – more... to be rewarded with incentives for the good performance. – less

Take 50 to 60 inbound calls a day to help customers with technical issues, price plans and bills.
I learned to create my own way to solve customers issues, and going by policy rules.
The biggest part of this job is to build a business relationship with co-workers, to guide new employees if needed assistants or asking questions to solve a difficult task.
The – more... hardest part of the job was technical issues, which we had to handle as much as possible before transferring to a level two rep (tech).
Briefly explaining the bill to the customers to let them understand where the extra charges on the bill came from. – less

management is horrible
scheduling sucks
coworkers are great.

My responsibilities while at Stream Global Solutions were to take incoming calls from current and potential customers regarding their wireless services. I would activate, upgrade, or create new accounts for our clients, also up selling was encouraged and compensated. I did learn how cell phones work and how the phones can also be hacked. The autocratic – more... manager style was very hard to deal with only when selling using a verbatim script, especially when some of the questions or even answers are not in the pamphlet. I did however learn more than I expected and I did enjoy all the challenges that I experienced. – less

This job had great pay and benefits but unfortunately there was no room to branch out for advancement.

Supported different programs for cellphone provider, learned data entry,troubleshooting all types of phones,never a dull moment. Got along with everyone. Always learned different types of programs within the company,enjoyed helping out different queues.

A typical day at Stream would be recieving about 70-114 calls throughout the entire day. It can get really busy. I work for Redbox, so most of the calls are based on that particular movie or a billing question. I've learned to always keep the customers first. Our managers are always there to help us whenever we may need it. I don't really have much – more... time to communicate with other team members unless i'm on my lunch break or in between breaks. When I am on a call, it's just me and the customer. The hardest part of the job is probably having to deal with calls back to back. But the most enjoyable part is when i'm able to have an actual conversation with my customers and enjoy that time with them. – less

Great place to work if your not doing sales. Everybody was lively & full of energy.

This job had very poor pay and benefits. There was no chance to move up in the company or get raises,

does not give raise's very unhappy place to work been here 4 years and make the same pay when i started working here

At work I was a call center agent that delt with XBOX live accounts and there status' taking payments and dealing with customer service issues when needed. I had okay co-workers many people just kept to themselves. The work place facility it self was great had many gaming centers and things for employees to do in there off time. I didn't enjoy the management – more... however. they didnt seem to handle issues professionally and they didnt keep to there policies very well. like when i had medical issues they refused to work with me on my scheduling delemas even when i had a doctors note prior and was wanting to make up all my time missed if not work extra. But the job in and of it self was straight forward and easy to do if you just followed the instruction that was given to you. – less

Made outbound calls for inquired, received inbound calls to input data, answered customers questions in professional

Best Place to begin the working life
gained a lot of experience
just a problem with transportation