Suburban Propane Employee Reviews

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Reputable company
Customer Service Representative (Former Employee) –  Fenton, MISeptember 14, 2017
Learned about propane, customer service and work order scheduling.

The hardest part of the job was the stressful atmosphere. The most enjoyable part of the job was assisting the customers.
Pros
Friendly customers
Cons
Stressful atmosphere
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Good Place to work however needs more drivers
Delivery Route Driver (Former Employee) –  Los Lunas, NMSeptember 14, 2017
Get your pre planned route and hit the road. Work four 10 hr shifts with a weekday off or 5 8's. Wintertime is busy in which earning potential is tremendous $$. You are your own boss while doing your route. Lots of OT in the winter and easy going in the summer. Learn how to chain your tires and get used to cold/hot snowy/wet weather driving. Need to learn delivery areas which will help productivity. Teamwork and communication is a must... On call earning potential is good $$$ but is 24/7 if not on a rotating schedule. Follow the rules and you won't go wrong.
Pros
Good pay, vacation time, personal time, benefits, earning potential
Cons
N/a
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Loved the job. Was stressful when prices of propane was high.
Customer Service Representative/Dispatcher (Former Employee) –  Chesterfield, SCSeptember 8, 2017
Enjoyed working with the company. Biggest complaint- gas prices were so high couldn't go out to eat without being fussed about prices. Hours were great so could go to kids sporting events with the weekends off.
Pros
Fun job
Cons
Getting fussed at about prices of gas and services.
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Effort demanding job.. Fast and flexible personnel needed
Service Technician (Former Employee) –  Brentwood, NHSeptember 6, 2017
Drivers, normally you pick start-up time, but has to work to end your deliveries. soon you know that you got to gogogo!
be alert that you might have to turn around on your route to meet calls and customer's needs. co-workers are somewhat friendly.. it's a respectful culture and the company advice you on that! managers can be the nicest but not empowered to help your situation.
they seem to be acquiring new business and with that comes the no income-bad paying customers, nevertheless, all have to be served equally.
hardest part of the job is that this company is reluctante to implement some form of incentive program for their employees. they don't seem to work on employees retaining .... their fleet is mixed.
but if you like the outdoors, and plow through different towns and like the opportunity of earning some serious overtime, its a great way to go!
Pros
plenty of overtime during the winter
Cons
Don't expect much pay or benefits
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was employeed for almost 10 yrs
Driver, sales, and Service Technician (Former Employee) –  Charlotte, NCSeptember 5, 2017
I cant say anything negative about Suburban Propane! I worked there for almost 10 years, very fair manager, good pay, advanced nicely. They had closed the office I worked at in SC and the drive to the new main office was just to much.
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delivery
Delivery Driver (Current Employee) –  Tampa, FLSeptember 4, 2017
work 4 ten hours days. everyone works together to get the job done. about once every other month you are on call but you are paid extra for that week.
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Good company if u personally invest in your training and growth
Call Center Supervisor/Trainer (Former Employee) –  CaliforniaSeptember 2, 2017
Overall good company to work for, my particular location was the Regional Office not your average Customer Service Center. Mix of management as far as professionalism goes. Personal development has to be self motivated and pursued, management will not invest in your growth unless your own initiative is taken and eagerness to learn is applied. Stressful during peak winter season, most offices are not equipped to handle high call volume and season demands both in office and out in the field.
Pros
Descent benefits, positive work environment, respectful work crew almost like family.
Cons
Some offices not well managed. High turnover
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Stressful, pressure, collections based activity
Administrative, Customer Service (Former Employee) –  Vancouver, WASeptember 2, 2017
Started as an Administrative clerk, later was designated as collections, OTJ training incomplete, caused errors at times.
Stressful & counter-productive to becoming fulfilled by the job.
Pros
Customer is the reason, treat them as you would like to be treated.
Cons
Lack of time to complete projects.
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Fun workplace
Customer Service Representative (Former Employee) –  Covington, TNAugust 31, 2017
Typical day consisted of greeting customers and staying on top of the invoicing and watching out for mystery shoppers. Great place to work, great environment, and great people to be with....
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Oil/Propane Industry
Senior Customer Service Representative (Former Employee) –  Montgomeryville, PAAugust 27, 2017
Very stressful number orientated join. co workers fun to work with. The paid time off and benefits were worth there weight in gold. Most clients were pleasant and didn't mind sending letter of appreciation to upper management
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Suburban Propane
Customer Accounts Administrator (Current Employee) –  Anchorage, AKAugust 24, 2017
Over all ok to work for. Compensation is deteremined by the budget, so if you don't make your budget there are no pay raises. Their turn over rate is very high.
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Worst place I have ever worked!
Delivery Driver (Former Employee) –  North Kingstown, RIAugust 22, 2017
I worked at Suburban for 8 months when they came in and told us they were closing our facility! They closed because we were union and had great health care and pension. Mangers had no clue about the business or just didn't care! They over charge their customers by a huge amount! Wish I never took the job!
Pros
Union benefits
Cons
Managers and the routes were unreasonably long!
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Productive and rewarding
Sevice tech / driver (Current Employee) –  MichiganAugust 17, 2017
You usually are delivering different routes and go to many different instalations . Company equipment is relatively new and maintained. Season over time is a plus . Weather conditions can make it difficult at times . Ie : snow and ice .
Pros
Paid time off
Cons
Out door environment
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Not enough staff for the workload
Area 4 Credit & Collections Manager (Former Employee) –  Vancouver, WAAugust 11, 2017
There are some positive things within the Suburban structure, however; it is completely male dominated, and they are extremely cheap, unless you work in the Whippany, NJ Corporate office.

I would not recommend this company to anyone, as they continue to downsize and move people around and combine offices, there is no stability. They claim money is tight, but they continue to give the upper management cars, bonuses, and raises, while the employees in the trenches get nothing, but more work and more demands.
Pros
Benefit Package
Cons
Work load, Stress, No Appreciation
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ex driver
Truck Driver (Former Employee) –  MaineAugust 5, 2017
one of the worse places I've ever worked. no raises because they can't make budget they say and keep raising it so they wont ever meet it. the worse management I've seen as well. some co workers are great to work with and very helpful. if your a kiss #ss then maybe you'll do fine. .they rip off the customers and wonder why there loosing them at the same time. I would not recommend this place to any one unless your desperate for a job.
Pros
good vacation and fair benifits
Cons
bad managemnt and too zero advancement
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Amazing manager, but Regionally *meh*
Customer Relations Specialist (Former Employee) –  Battle Ground, WAAugust 3, 2017
Easy small service center, loved my co-workers, just busy season can be really stressful, but just leave your work at work. Loved my manager, she is very accommodating, but unfortunately corporately it has its always pushing for more money (understandably, it is a publicly traded comp.) so its sucks when you can't do more as your service center when things out of your control happen, but honestly I have learned so much here, and I had fun.
Pros
401k, paid time off, not bad benefits, great co-workers/manager
Cons
corporate rules, region ignorance of day to day struggles, what cost of living raises? lol
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Great place to work
Customer Service Rep (Former Employee) –  San Jose, CAAugust 1, 2017
I enjoyed my times at suburban Propane. Office staff good, drivers and service techs were good and safe. Very little complaints from customers, able to get job complete everyday. good work load.
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I hate it here.
Customer Account Administrator (Current Employee) –  New York StateJuly 30, 2017
Every day I dread going to work. No one gets along in this office. Everyone talks badly about everyone. It's like mean girls times 100. No one cares about you.
Pros
The Keurig, the benefits, and the vending machine.
Cons
Everything
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Waste of your time
temp (Former Employee) –  Syracuse, NYJuly 26, 2017
The training isn't painful but they will hire anyone under the sun. The job is unnecessarily complicated and they seemed to have scooped up too many companies that they appear chaotic and disorganized.
Pros
None
Cons
Schedule, most coworkers were rude or trashy
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Route Builder
Route Builder (Current Employee) –  Clarksville, TNJuly 26, 2017
I absolutely love this job. The support is awesome, the people are kind, and they do everything in their power to help you learn your position.
Remember though... anywhere you work, it's going to be what YOU make of it.
Pros
Extremely supportive
Cons
Gravel parking lot
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Overall rating

3.2
Based on 207 reviews
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Ratings by category

Work/Life Balance
3.2
Compensation/Benefits
3.3
Job Security/Advancement
2.6
Management
2.8
Culture
3.0