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Suburban Propane
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82 reviews

Suburban Propane Employer Reviews

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Fast paced enviroment
Branch Manager (Current Employee), Washington, NJFebruary 27, 2015
Everyday is an adventure, from Managing 30 employees, overseeing 4 locations within the Branch, managing a customer data base of 10,000, reviewing all aspects of the business to ensure we are within SOX compliance and being available on call 24/7/365 is a challenging job and one that I enjoy.
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Work Overload but FUN Staff
Customer Service Representative/Account Receivable (Former Employee), Derby, CTJanuary 30, 2015
A typical day at work was being organized and being able to prioritize. Company was downsizing; employees had to take on more jobs. Spoke with all customers who had emergencies first, Accounts payable duties and reach out to customers to suggest resources and payment plans.
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Great and quaint Customer Call Center
Customer Service Representative/Account Receivable (Former Employee), Derby, CTJanuary 25, 2015
Spoke to hundreds of customers. Learned plenty of information on propane.
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Great Staff
Accounts Payable Specialist (Former Employee), Placentia, CAJanuary 9, 2015
My responsibilities would include conducting outbound collections calls to residential, commercial and industrial customers.
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outstanding workplace
Customer Service Representative - Temporary (Former Employee), Syracuse, NYDecember 9, 2014
outstanding workplace with great pay. the employees are always in a great mood and are more than happy to help new employees when needed.
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Not a place that you would want to work
Customer Relations Specialist (Former Employee), Mount Kisco, NYDecember 1, 2014
Pros: top in sales
Cons: not organized, bad management
Terrible management, unorganized, unprofessional , verbally inappropriate atmosphere. he manager that works there now has an inappropriate idea of what it is to be a professional manager. He is childlike in many ways, and has a drinking problem but HR doesn't see it that way. This location I would say is very shady. This is a national company, and exceeds expectations customer service-wise and in sales, but to actually work in the atmosphere isa nuisance and unprofessional. People are inappropriate verbally and physically all of the time.
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Productive and responsive to customer needs.
Customer Service Representative (Former Employee), Homer, AKNovember 18, 2014
Suburban is a decent company on the whole. They provide superior service in their field of delivery of propane and repair of home space heaters and water heaters. The most enjoyable part of this job was assisting customers with their variety of requests, everyday was different. The hardest part of this job was fuel price.
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Disliked working here
Driver (Former Employee), Meadville, PANovember 17, 2014
Pros: pay
Cons: management
Manager has anger problems and takes it out on his employees. I would stay clear working here. Upper management should make pop up visits.
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Extremely busy, and competitive.
Customer Service Representative (Former Employee), Cortland, NYNovember 12, 2014
Pros: lots of training, constant reviews, awards for excellence in customer service.
Cons: extremely drained of energy after a full day.
A normal business day would start by checking e-mail. Following up with customers, plus taking incoming calls. Everything was phone and computer based. Constant communication was required on customer accounts as well as on the phone. If issues were identified that could not be handled the first time, communication went on the account but also to management. Once management reviewed they would e-mail back and we were to follow up with a call.

Our management team answered questions and concerns that we did not have the ability to. Mainly pricing issues were concerns that were brought to their attention.

Our team was small at our facility, but we made a team effort on serving our clients. We were competitive and friendly, but also worked together for the benefit of our customers.

The hardest part was completing all the tasks during the business day. Number one goal was to make sure our customers were consistently served and the longest we took to get back with a customer was 24 hours.

The most enjoyable part of the day was when you knew you served the customers well by way of compliments on your services.
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Good goals trying hard to meet them.
Customer Service Representative Level 2 (Current Employee), Syracuse, NYOctober 30, 2014
Pros: community development, positive atmosphere, sometimes have free food
Cons: hard to get straight answers sometimes, no gaurantee to be hired on permanently when working through temp agency, exacting policy for lateness and absences
Suburban's customer contact center has a progressive company culture that aims at fostering a positive atmosphere while stressing efficiency and productivity. on the whole they do their best to keep employees happy though sometimes falling short in taking into account reasonable employee expectations and needs.
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Great Co-workers
Customer Service Representative Level (Former Employee), Dewitt, NYOctober 16, 2014
Pros: amazing co-workers, food days, sense of community.
Cons: polices in place for call center, but not local offices.
Suburban Propane is not the worst place to work for in Syracuse NY.
I was employed with them for 4 years. 3 of those years were the best. Suburban is a good company that will take care of its employees. When it comes to the Customer Contact Center (call center) in Dewitt the situation tends to change a bit. The Contact center services the "overflow" of calls from the local offices across the nation. This leads to confusion, frustration, and down right anger from a number of customer who are looking to speak with the local office. The local offices are typically understaffed and tend not to respond to their customer base right away.
Management at the call center try to instill a community of respect and understanding by establishing "shared values" committees. This is a great way to bring co-works closer and all on the same page. What is lacking is the "shared values" from the local offices who have 1. no clue what the "shared values" are. 2. or any understanding what really happens at the call center.
Although the call center keeps the company going as a main artery, the call center doesn't receive nearly the respect or acknowledgement it deserves.
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Typical Day
Driver/Laborer (Former Employee), Barnegat, NJOctober 7, 2014
Start out by getting stops and the deliver to about 16 locations on a daily base then come back off load truck and then fill then reload truck for next day and then do that allover again
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A warm body is all this company wants
Service Technician (Former Employee), Brentwood, NHAugust 25, 2014
Pros: you will not work hard
Cons: no company vehical
there is no care for customer service, scheduling could be done better by monkeys, your local drug dealer has more business sense than this company. If you take pride in delivering customer service and a helping hand this is not the place for you.
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Not a bad place to work
Information Technology - Help Desk Administrator (Former Employee), Whippany, NJAugust 18, 2014
Pros: great team building
Cons: lack of full time opportunities
I worked here as a contractor for 2 years. Great people, but not many opportunities for full time.
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Great job if you like get micro managed, work long hours and its all about the numbers.
LP Technician (Former Employee), North EastAugust 18, 2014
Pros: you do go home sometime.
Cons: well it just like all the rest of the compaines around.
The day do your work orders that will take 10 hours to do but better do it under 8 Hrs and drive around in circles with trucks that should not be on the road.

What I learned was to screw the customer.

Get micro managed by 4 bosses.

Some of the co-worker are worth the job because it's just a job. most go through the day wondering if they have a job tomorrow. Don't take a management job. The company changes those guys out about every 6 months.

The hardest part is working with management that changes their mind more often that a 2 year old does, all of its your fault and documenting everything so your covered when the company says to do something not by the books.

The best part of working their is to go home at night.
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Good job
Marketing Director (Former Employee), Bowling Green, KYJuly 12, 2014
Pros: learned new skills
Cons: some long hours
Very good job. Great co-workers and learned a lot of new skills that helped me down the road.
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A typical work day
Service Technician II (Current Employee), Gettysburg, PAJuly 1, 2014
Pros: breaks on fuels costs with employee discounts
Cons: feeling like just a number in a huge corporation
Work days usually start out with review of previous workday with fellow employees. Discussions for current workday orders are had and plans are made for best efficiency of the orders. Coworkers normally are in the industry 10 plus years and are amiable to the working of the day to day operations of the company. One of the most difficult areas of the job will always be to complete jobs in the most in climate weather conditions imaginable to the area at all hours. The most enjoyable part of the job for me would be the camaraderie between seasoned people in the industry with related experiences and interesting stories.
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Great Job
service tech (Former Employee), placentia californiaJune 19, 2014
Great company and place to work i received points on my license so could no longer carry my CDL
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deli clerk
Customer Account Administrator (Former Employee), Yatesville, PAJune 13, 2014
Pros: flexible schedule
Cons: pay rate
Average pay rate for job. Serviced several customers on a daily basis.
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Productive workplace
Assistant Reconciler (Current Employee), Dunwoody, GAMay 28, 2014
A typical day with co-workers is focused and persistence in completing daily tasks

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About Suburban Propane

Ranch-style homes are heated and backyard barbecues fueled by Suburban Propane Partners, a leading US retail propane marketer which – Read more