Extremely busy, and competitive.
Pros: lots of training, constant reviews, awards for excellence in customer service.
Cons: extremely drained of energy after a full day.
A normal business day would start by checking e-mail. Following up with customers, plus taking incoming calls. Everything was phone and computer based. Constant communication was required on customer accounts as well as on the phone. If issues were identified that could not be handled the first time, communication went on the account but also to management. Once management reviewed they would e-mail back and we were to follow up with a call.
Our management team answered questions and concerns that we did not have the ability to. Mainly pricing issues were concerns that were brought to their attention.
Our team was small at our facility, but we made a team effort on serving our clients. We were competitive and friendly, but also worked together for the benefit of our customers.
The hardest part was completing all the tasks during the business day. Number one goal was to make sure our customers were consistently served and the longest we took to get back with a customer was 24 hours.
The most enjoyable part of the day was when you knew you served the customers well by way of compliments on your services.