HUB Plant Manager - JOB ID 8013
Suddenlink Communications 358 reviews - Kingwood, TX

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Under general supervision the Broadband Plant Manager II provides support and development at two systems to supervisors with primary focus on the installation and service fulfillment of all products and services provided by Suddenlink and the maintenance and repair of the transport and distribution. Works with other members of the management team to develop and implement strategic plans to achieve department goals. Responsible for all installation and fulfillment activities and network maintenance and repair activities which contribute to customer satisfaction. .


  • Provides quality internal and external customer service surrounding the Company values
  • Manages installation and fulfillment function
  • Manages plant maintenance function
  • Serves as role model for subordinates in all areas of the business
  • Actively supports the training and development of subordinates
  • Promotes safety awareness among employees and assures compliance with safety regulations and reporting. Ensures that subordinates have proper safety equipment and follow safety policies. Ensures that disciplinary action regarding violations of safety policy are enforced
  • Supports and drives the development of the technical operations sales culture
  • Interviews, coaches, trains, monitors and evaluates broadband technicians fostering a team environment.
  • Spends majority of time in the field observing, supporting and developing technicians. Rides with BBTs to monitor and assess technical and customer service performance and quality
  • Assures the quality of installations, maintenance and repairs meets company standards and customer expectations
  • Assures network outages are addressed and resolved with timeliness and repairs meet company and regulatory standards
  • Assures the completion of scheduled work by overseeing daily activities
  • Provides direction and participates in the repair of escalated technical issues.
  • Helps resolve complex customer issues
  • Manages tech performance metrics, evaluates performance gaps and develops techs knowledge, skills and abilities to meet company and customer expectations
  • Monitors system key performance indicators, and manages operations to meet or exceed system goals
  • Prepares and monitors expense and capital budgets to assure cost effective expenditures in the department
  • Manages contractor utilization within budgetary guidelines
  • Depending upon the system, may manage the headend to ensure functionality and compliance with company standards
  • Depending upon the system, may manage local facilities including building and grounds maintenance
  • Depending upon the system, may manage construction activities according to company guidelines
  • Manages fleet according to company policies and procedures
  • Manages inventory control and maintenance by performing vehicle, tools and materials inspections for BBTs
  • Performs other duties as assigned


  • Ability to communicate in person and by telephone
  • Vision ability: close vision, peripheral vision, and ability to adjust focus; ability to differentiate between different sizes and colors of wires
  • Hand and finger dexterity to carry and to use tools and equipment as necessary
  • Ability to work while standing 50 - 70% of the time
  • Ability to work in confined spaces such as crawlspaces and attics by crawling, bending, reaching, twisting
  • Ability to carry, climb and operate extension ladder, (approx. 28 ft high and 75 pounds). Accommodation with 50- pound maximum lifting is available.
  • Ability to lift up to 75 pounds. Accommodation with 50- pound maximum lifting is available.
  • Ability to climb poles using gaffs, hooks and climbing belt as needed
  • Ability to drive Company vehicle in a safe and responsible manner

Position Requirements:

  • High school diploma or equivalent
  • SCTE Broadband Premise Installer (BPI), Broadband Distribution Specialist (BDS), & Broadband Transport Specialist (BTS) Certified
  • Ability to apply leadership skills effectively
  • In-depth knowledge of broadband installation technology, methods and procedures
  • In-depth knowledge of broadband network technology, maintenance and repair
  • Knowledge of basic mathematics and electronics
  • Skill in using a Windows-based computer
  • Ability to comprehend and operate appropriate testing equipment (e.g. signal level meters, ohm meters)
  • Ability to lead and motivate others
  • Ability to prioritize and organize effectively
  • Ability to work independently and with others
  • Appropriate valid driver’s license and driving record within Company standards
  • Bi-lingual proficiency preferred in some locations


  • Field service experience with broadband installation
  • Customer service and sales experience preferred


  • Work indoors in poorly ventilated areas such as attics during extreme heat
  • Work performed near power lines and electricity
  • Work, including travel, outdoors in adverse weather conditions day or night
  • Exposure to dust, dirt, noise, insects, cleaning solutions

Suddenlink Communications offers all employees and applicants for employment equal opportunity without regard to race, color, religion, national origin, ancestry, age, gender, pregnancy, physical or mental disability, veteran status, sexual orientation or other protected group status

About this company
358 reviews
Suddenlink was established in February, 2003 and we serve nearly 1.4 million customers in Texas, West Virginia, Louisiana, Arkansas, North...