Quality Inspector (Former Employee) – Stillwater, OK – January 18, 2017
Group think is the rule of the day here. Nobody wants to make decisions for fear of losing their job. The workers try hard, but they are handicapped by the poor management. This is not a rewarding place to work. Since being purchased by a foreign owner, this company has gone downhill rapidly. It probably won't exist in 5 years.
Sr. Field Services Supervisor (Current Employee) – Truckee, CA – January 16, 2017
A typical day starts with making adjustments to the work schedule based on the number of jobs scheduled and how many technicians are available. Most days the workload exceeds the capacity of the available technicians to complete the scheduled work within the given time frames.So adjustments are made and we do our best to take care of our customers and exceed their expectations. It is a very dynamic work environment. I have learned to make the best decisions I can and support the technicians and the work is usually completed on time and to the customers satisfaction. My co-workers are a very professional and dedicated group and their support is outstanding. I couldn't do this job without them. This includes the management team. They are very supportive and helpful. The hardest part of the job is not being able to complete as much work each day as I would like to. the most enjoyable part of the job is seeing the employees learn and advance their positions, and also getting positive feedback from customers who are happy with the service and the employees. I have learned more about myself in this job than, any other job I've ever had my life. A challenging and rewarding experience.
Good pay and benifits. Good vehicles to drive.
Harsh weather conditions. Old, system in need of repair. The office is too small.
Customer Service Representative, Technical Support (Former Employee) – Saint Joseph, MO 64506 – January 16, 2017
It was a stressful atmosphere working in a call center with unhappy customers. The coworkers and management did their best to make it enjoyable with workplace activities and rewards. Good starting pay for a low requirement job. Great benefits of free cable/internet
Technical Support (Former Employee) – Tyler, TX – January 12, 2017
5 stars. great place of business. very employee friendly. great coworkers. very friendly people to work for. hardest part of the job is remembering all the information learned during training. the most enjoyable part of the job is being around so many helpful people
Cable Technician (Current Employee) – Trenton, MO – January 11, 2017
Have worked here for almost seven years now. Have learned a lot and get along with all co workers. It is a job that had be working in all types of weather environments from blazing hot, to freezing cold. I work aloft, or under houses, dealing with computers, phones, coax installation, mainline work, constant communication with the public, and much more.
Local Sales Manager (Former Employee) – St. Joseph, MO – January 8, 2017
Working at Suddenlink was a productive experience, unfortunately it was a short term job. I worked well with the people I had to train, but there were not enough people there to develop. I worked well with the director of sales. There just was a lack of business in that market.
Direct Sales Rep (Former Employee) – Midland, TX – January 5, 2017
I loved working here I was a Direct sales door to door sales, but I do get Hot flashes and with this heat here walking from house to house was taking a pretty good tole from me so I had to quit. tried to see if I could transfer but was told nope due to me not being there for a year yet.
didn't have a boss hanging over me. got to do good things in our town
Sales (Former Employee) – Tyler, TX – December 28, 2016
I loved working here, and I want to go back.
I left the first time due to attendance I had a lot going on at the time and I think the attendance policy wasn't the easiest to work with especially how I started out but I think I would have a good hang of it this time now that I fully understand it.
When I worked for Suddenlink Communications, I was eager about my future with the company. There was potential for growth within the company. My only reason for leaving was due to personal life conflict and the company was in the process of being sold to Altice - an overseas company. I didn't know how that looked for my job position as a Tech Support agent, so I found another job before that played out. I have friends still working at Suddenlink Communications, and others who have went back after it being sold. Seems to still be an excellent company to work for with great benefits and room for growth - if you can handle the call center life.
Room for growth/advancement, decent pay, good insurance, flexible schedule dependent on manager
Employees at Suddenlink communications and upper management are eager to help with advice when needed.
Broadband Technician II (Current Employee) – Shrewsbury, WV – December 27, 2016
Had minor disagreement with supervisors that I can explain upon interview of selected. Great work environment, just the way the upper management has some things to straighten out and get fixed, Other than that I enjoy the learning experience and employees and working there.
Company truck to drive home after work and gas card with truck. Good benefits and PTO
Could take 15 minute breaks every 2 hours, Always getting work added on by dispatch team, after scheduled working hours, which is understandable, by but it seems like it's an everyday thing, that's no problem I don't mind some over time, but sometimes I like to spend some time with the family.
Tech III (Former Employee) – Lubbock, TX – December 20, 2016
This company is one of the worst I've ever worked for. Their employees have creditable questions about being forced to work overtime and not be paid for it. The management of this area is horrible. It was good a few years ago but it has steadily gone downhill.
Management, forced to work OT without pay, bad safety conditions