Pros: Comfortable chairs, could arrange desks to your comfortability
Cons: Calls would start to queue up at times.
Typical day at work was to clock in and answer calls. Helping customers with any technical issues they had. Accessing quite a few programs in my computer to troubleshoot and resolve issues.
Helped improve communication skills to be able to match terminology with customer.
Co-workers were very helpful with situations as support.
Management was helpful, answered any questions I had. If they didn't know the answer on hand, they would get back to me when answer was found.
Enjoyable part of the day was never knowing what the calls would be about. Could either be phone, internet or security issue. Ranging from simple resolution or complex problem.