Suddenlink Communications Employee Reviews

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not the same company
Sales L&D Manager (Current Employee) –  Bullhead City, AZJune 26, 2017
the culture has drastically changed since acquisition. In the almost 18 months since Altice acquired Suddenlink job security is low confidence for most as many key positions have been cut. Additionally the reporting structures change monthly as acquisition has been poorly planned and executed.
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none
Broadband Technician (Former Employee) –  El Dorado, ARJune 19, 2017
good company, good benefits, good people to work with, long hours.hard to advance and very demanding of personal time.

not set hours unless you are in an office position.
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Loved this work place
Account Executive (Former Employee) –  Victoria, TXJune 19, 2017
This company was a good one to work for untill a mew mamanger Camembert in who ran the place down
The manager ran all the sales people off - we were a great team of 4 who we're alwaya at goal.
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not for family oriented individuals
Broadband Technician IV (Current Employee) –  Kingwood, TXJune 18, 2017
10-12 service calls per day. Long hours and do not have anytime with family. Management has alternatives that benefit them over the techs that keep the business going, Hardest part of the job is the long hours and no family or personal time. I cant really speak of an enjoyable time.
Pros
free cable, internet, benefits
Cons
zero down time
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very stressful work.
Technical Support (Current Employee) –  Lubbock, TXJune 17, 2017
This is a call center, so it's a given that the job is going to be stressful. however, I never knew what extreme stress felt like until I started working here. customers made me cry daily (i'm sensitive so that's besides the point). The training was AWFUL. it was all virtual and focused on sales rather than actual tech support. We got 3 weeks of BS training and didn't learn anything. a week on the floor with 1 person helping 30 people on the floor.
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Fun and Energetic place to work
Tech Support (Former Employee) –  Lubbock, TXJune 16, 2017
on a typical day you are assisting customers from beginners to experts to get their service back online. you have to be patient and really listen to what the customer has already done to attempt to get their service back online. some customers will say I have done this can you just send a tech? you still have to attempt all steps to get the customers service back online over the phone after all these steps have failed then you may send a tech. once you know all the steps to get internet, phone and cable back online this job is a breeze. You also have the opportunity to increase your income by offering to up-sale the customer before the end of every call. with no limit on your commission! Not to mention there are seasons that you allow you to work as much over time as you want. Big plus you get cable and internet for free for working for them!!
Pros
free food when you work over time
Cons
mandatory over time
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Great pay, horrid work hours
Direct Sales Representative (Former Employee) –  Laughlin, NVJune 14, 2017
While they reward you with great pay. They expect you to work 12 hour days on avg but pay you a minimum wage salary. If you don't work 6 days a week you may not hit the high Sales Quota requirement.

Management is good depending on where you work. I didn't have any issues with management.

Long story short, if you have a family and like to spend time with them forget about it.
Pros
Free Services, Great Insurance, Great Pay
Cons
Little to no time for you, Unrealistic Expectations causing High Turnover.
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Great Company Benefits, Uneducated Management.
Broadband Technician (Former Employee) –  Charleston, WVJune 14, 2017
The Company has some of the best benefits around, and as field technician, even better.Take home vehicle, tools, uniform, fuel, etc, is all provided along with excellent training from some of the brightest in the industry.

Bad part is, you will have no choice but to work what hours they say, no choice on not working over time, no choice in disusing issues with managers and no choice as to when you can be terminated.

With Altice USA buying the company out, they have eliminated all senior technicians, office personnel, human resources, call centers.

You name it, its gone. The motto for this new company is Contractors can do it better, All i can say is good luck!
Pros
Benifits, free services, company vehicle w/ fuel card, uniforms, tools, training
Cons
Reminded, every meeting your expendable, Ulcers, balding, an all around health hazard
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Nice
Sales Support Representative (Current Employee) –  Tyler, TXJune 14, 2017
Place is ok to work for unless you want to get promoted, because it will not happen. 7 years into this company and the best I can ever get is entry level positions.
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Team building
Customer Service Representative (Former Employee) –  Greenville, NCJune 13, 2017
Answer incomings calls regarding customers account information
Set up installation and service call appointments
Upsell product
Productive and fun workplace
Pros
salary
Cons
pto was hard to get sometime
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Suddenlink
Customer Service Representative (Current Employee) –  Lubbock, TXJune 9, 2017
I really Like working there. Everyone is nice and willing to help you when you need it. Supervisors are there and willing to help you anytime you need it weather it be understanding something or improving your skills in an area that needs work.
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Great enviornment
ROC Specialist (Former Employee) –  Teays Valley, WVJune 9, 2017
Great place to work until we got let go. No warning, or 30 day notice. Team members are amazing, along with the sups. Laid back place to work but when it gets busy, all team members work together on situations. Long lunches, plus they worked with your schedule.
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Exellent Place to Work
Direct Sales Rep (Former Employee) –  LufkinJune 8, 2017
The experience I had at suddenlink was amazement. The company spends so much time to make sure your a success and the management gives you everything you need to help you achieve greatness.
Pros
Benefits, Pay, Team building, Management
Cons
Waliking in inclemental weather.
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Not good not bad
Customer Service Representative (Former Employee) –  Tyler, TXJune 6, 2017
I personally don't like to sit down all day long and take on the phone. I'm the type to move around. So if you like to sit all day this is the job for you. The training was awful, 5 weeks of learning and half understanding. You have advancements in this company. I took this job because people were all over about how good they pay... no they really don't.
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left company because they bought out my old company
Computer tech (Former Employee) –  Saint Joseph, MOJune 5, 2017
left company because they bought out my old company the company they bought out was an amazing family ran company now its just a heartless corporation.
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Small Company
Technician (Former Employee) –  TexasJune 2, 2017
Small company with an unfair work practice in smaller markets. These small markets have a strong "Good Ol Boy" system that is unfair to its employees. Complaints go ignored and morale is low.
Pros
Free cable
Cons
Unfair Workplace
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Summary
Retention Specialist (Current Employee) –  Lubbock, TXJune 2, 2017
It was a different experience working in a call center. It is very high stress here at this job and not for everyone. It is hard to balance your job life with this job just because of the stress. It is hard to get time approved off for vacation or for leave time. The make it difficult to do this and they also have Mandatory Overtime and won't tell you until the day of sometimes.
Pros
benifits
Cons
stress
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Fun, educational, took care of employees.
Technical Operations Supervisor (Former Employee) –  Purcell, OKJune 2, 2017
Enjoyed working here. Very busy and fast paced, but you were well compensated for your work. Upper management was open and embraced free thinking and new ideas. People looked forward to going to work each day. Company encouraged advancement through educational programs which in turn meant more income for employees as they passed each level..
Pros
Good pay, educational environment.
Cons
Work and home balance can be difficult if overtime is required.
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productive work place with a work out room
Suddenlink tech support (Former Employee) –  Tyler, TXJune 1, 2017
very laid back place ,didnt have to set around an obe bored there was planty of work an fun to be done .This company u where able to move up an learn something new everyday.
Pros
free lunch, sales
Cons
breaks
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Fun Place to work
Retention Specialist; Responsibilities (Former Employee) –  Tyler, TXMay 31, 2017
Had a great time here, my manager was fun and understanding and just a great leader. It is a call center atmosphere, but overall, still a great place.
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Overall rating

3.7
Based on 551 reviews
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Ratings by category

Work/Life Balance
3.5
Compensation/Benefits
3.8
Job Security/Advancement
3.2
Management
3.3
Culture
3.4