Best job ever to the worst in less than a year.
Internet Support (Former Employee) – Parkersburg, WV – November 21, 2016
When I started working for Suddenlink, it was an excellent job. Even through the big storm that left hundreds of calls waiting constantly for months, it felt like the company cared for the employees.
This year, things went downhill rapidly, I was in an advanced department, and the department was basically stripped of everything that made it different from the position we were all promoted from. Further, they forced employees in another department to take calls that involved aspects of the service they had never been trained to handle, or given necessary program permissions, and took away the ability to transfer the call to us.
Also, they literally made it impossible to meet the ever changing metrics. As a result, the majority of the fantastic and talented employees are no longer employeed by the company.
I have no doubt a huge amount of customers have gone to another provider as well, since the company doesn't care about them at all.
The local management team is fantastic, but the people over them are uncaring and uninformed.
Free cable, good pay, vacation and sick time
Literally everything else