Call center environment
Customer Care Representative II - Account Services (Current Employee) – Lake Havasu City, AZ – October 5, 2016
his exciting opportunity will assist in answering inbound residential Suddenlink customer calls concerning account balances, billing, collecting payments and other account services. The focus of this position is to resolve customer inquiries while educating and promoting Suddenlink services on every call. We are looking for high energy enthusiastic employees that can successfully demonstrate a positive attitude and provide our customers with phenomenal service!
What we expect:
Deliver the highest degree of courtesy and professionalism regarding customer inquiries pertaining to Company’s available products and services
Answer incoming calls promptly after completing the previous call to answer questions and concerns regarding products, rates, special offers, billing and payment options.
Update customer records and document call, action taken and any follow-up required
Determine customer needs in order to sell or upgrade services by promoting and executing current marketing campaign information
Stay current with multiple software systems, information, changes and updates within Suddenlink
Assist with customer inquiries on their Suddenlink accounts using our billing system
Explains bills and company policies and procedures concerning prices, billing and services
Positive attitude, motivated, competitive and high energy individuals