Call Center Technologies specialist (Current Employee) – Tyler Texas – April 19, 2016
I started with Suddenlink in 2008, I was a call center tech agent, I received great training and support from supervisors and management. When I started I barley knew how to use office software and applications. Before i left training I had all I needed to help customers.
I quickly became a team lead and helped develop training documents for the most up to date operating systems to help our customers. After 4 years on the floor I was asked to become part of Call center technologies. I cant say enough about those I worked with, I was the only one in the department who didnt have a college degree, but that made no difference to them, they quickly taught me what I needed to know to be an asset to my team. The hardest part of my job was making sure the accuracy was there and meeting the deadlines needed for projects. In the tech world often times you have to hurry up and wait for other companies or departments to move whats needed in place, My coworkers are the most wonderful people I have ever met, an eclectic mix of talents, backgrounds,and personalities. I will be forever in their debt for what they have taught me the last few years.
Great pay, Great benifits, Discunted services, good schedule.