Pros: solving customer prolems can be rewarding, great vacation/personal time structure
Cons: sales quotas in non-sales positions, expectations too high
Customer service took a backseat to sales, regardless of what department you were in.
VIP customers actually meant less to an agent because there was no potential to get a sale.
Call handle time is too low, considering you are expected to handle customer's problem/issue AND get a sale.
Too much pressure on non-sales positions to get sales.