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46 reviews

SuddenLink Employer Reviews

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idiot management
BBT1, Technician (Former Employee), Purcell, OKJuly 31, 2012
Pros: working with friendly people
Cons: being worked to death
The purcell area is ran by a moron who is only out to save a buck, if you have svc around there i suggest dish or the phone company for internet.

June 12, 2013

HA! I was taking calls down in Tyler. I never heard anyone have anything good to say about that office.

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Too much politics
Direct Sales Representative (Former Employee), West TexasJuly 6, 2012
Pros: good to start, benefits are excellent
Cons: commissions just aren't there-- job has been ruined by pay changes.
DSR's battle unrealistic sales goals, stolen sales from office, bad reputation from contractors and poor base/commission structure. Commission plan is constantly changed for the worse and the sales process is painfully difficult. All sales are subject to, of course, a satisfactory install in the field. If the installer screws up, or is rude to the customer, – more... they'll likely cancel and guess who gets the chargeback? You got it-- the DSR,. Lastly, corporate rarely gives incentives anymore (discounts or free premium channels) so you are not competitive with the dishes... – less

June 24, 2013

This is true. They change commission structures, making it impossible to reach goal to get commission. Many TOP sales people have left due to poor practices. No way to track sales, because poor compter programs. They let you see what they want you to see. Then when a tech decides not to do your job, he steals it because the techs are required to get quotas on sales as well. You end up driving around on your gas all day long on minimum wage. Don't do it!!!!

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This is a sells job.
Direct Sales Representative (Former Employee), Midland, TXJune 20, 2012
Pros: work hours, benefits, and family time.
Cons: did a lot of work on foot and helping people for nothing.
I had to work for compensation and the city were I live is mostly suddenlink city. So compensations for new set-ups were not there and the company did not compensate for it. So you had small pay checks.
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Mule drivers and slave pushers
Broadband Tech 1 (Current Employee), Flagstaff, AZJune 6, 2012
Pros: a pay check
Cons: they dont care about thier techs
Have to put up with a lot of !!!!!! .Way out of touch. Not a good placve to work Lots of turn overs
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I wonderful place to work.
Customer Satisfaction Team (Former Employee), Tyler, TexasApril 29, 2012
I'm always excited to go to Suddenlink not just for the internal customers but for the external customers as well.

About SuddenLink

Cequel Communications, which operates through subsidiary Suddenlink,¬†provides cable TV,¬†high-speed Internet access, and phone – Read more