Player Service Agent (Former Employee) – Bensalem, PA – February 9, 2017
If you are young and single its a fun place to work. I had one good manager, the rest try to act better then you. The managers only hired their friends for promotions. Work environment too politically correct and lots of drama. If you didn't hang with the cool click or DON'T kiss butt you won't last.
Great company to work for, horrible management in market place
Market place cashier (Former Employee) – Philadelphia, PA – January 3, 2017
Being a former employee, I loved working for sugarhouse. Hated the way management operated. Never any communication between employees and management, it's very unorganized. It's like high school in a sense. Breaks aren't long, you don't make any money. If you want to live pay check to pay check, this is the job for you. Micromanaging is a huge thing for them in there, so get used to being treated like a toddler to do your job.
Market place cashier (Current Employee) – Philadelphia, PA – November 5, 2016
Honestly the worst place to ever work at. Very poor management and system. They don't care about the employees very understaffed you may be working by your self at times. The customers are rude and nasty and they will disrespect you. And the schedule sucks if your new you most definitely going to overnights. It's not worth it you don't ever see your family or children and also they may have you working 9 days straight with no over time . WORST JOB EVER! It's not worst the stress with the low pay they offer you. And you will never move on up!.
Breaks, low pay, no advancement, poor management, attendance point system
Security Officer (Full-time) (Former Employee) – Philadelphia, PA – September 19, 2016
I would recommend anybody to work here. The benefits,food and management are great! The environment overall is phenomenal. It's always something going on, the atmosphere is fantastic! Employee bonuses,holiday bonuses,employee meal discounts,job advancements,employee appreciation day etc.!
Bonuses, Holiday bonuses, employee meal discounts, company parties etc.
Executive Chef (Current Employee) – Philadelphia, PA – August 26, 2016
Successful growing business offering a wide varieties of amenities in a typical gaming environment. Unique culture offering room for advancement including the ability to transfer to other departments or properties.
Director and Managers and co workers were wonderful
Players Service Agent (Former Employee) – Philadelphia, PA – October 31, 2015
This was a great experience, although the hours were not conducive to a good home life. The position in itself was fun and I worked along great people. Working 4 - 10 hour days with 3 days off was nice.
Benefits were great.
Handling a wallet with $5500 cash in it on the casino floor was NOT something that I felt comfortable with doing.
Cocktail Server (Current Employee) – Philadelphia, PA – October 11, 2015
As a server you have to work long hours in uncomfortable heels and you don't get a break during your shift. The cliental is horrible I never been so disrespected in my life at any other job then I have here. And they also have a point system that I don't agree with which makes it easy to lose your job.
Security Officer (Current Employee) – Philadelphia, PA – August 5, 2015
The Sugarhouse casino is a great company to work for. The staff members treat each other with respect and during just a couple of days on the job, they accept you as family. Also, while working for the Sugarhouse casino you are exposed to dealing with customers. This helped me developed my customer service skills to new heights. Great place to work for the benefits are great, the managers doors are always open and always are willing to listen to questions or concerns one might have.
Casino Host (Current Employee) – Philadelphia, PA – July 22, 2015
I've learned the role as a Host, micromanaging myself and in the casino buiness. I work various hours throughout the week. What i enjoyed the most, is just meeting different people each and every day and ensuring customers leave with a smile and a great experience at my casino