SugarHouse Casino Employee Reviews

  • Job Work/Life Balance
  • Compensation/Benefits
  • Job Security/Advancement
  • Management
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Excellent and exciting atmosphere
Security Guard (Former Employee), Philadelphia, PAJuly 15, 2015
Provided security and customer service for everyone in casino. Very fun atmosphere to work in and great leadership. Would recommend to anyone else to work here.
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Amazing environment, great company benefits and pay
Employee Dining Room (Former Employee), Philadelphia, PAJune 26, 2015
Pros: Internal growth, pay and benefits
Cons: Management can undervalue employees and point system fails
-Room for internal growth
-Pays well
-Great employee benefits and appreciation
-Provides fun appreciation incentives for employees
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Interesting staff
Food & Beverage Administrator (Former Employee), Philadelphia, PAJune 17, 2015
Pros: Friendly staff
Cons: Paid Time Off
It was always interesting and fast paced.

I learned that SHC could not figure out what department I should work for.

Management was fair.

Great workers!

The hardest part of the job - nothing it was always interesting.

Great Staff.
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managers and coworkers are excellent
Front House Food and Beverage Cashier (Former Employee), Philadelphia, PAMay 26, 2015
Pros: quarterly bonuses, excellent training, easy access to answers for any questions
Cons: to hot in work area sometimes, work home balance
A typical day at work starts with a friendly smile and conversation from fellow employees on a game plan for the shift at hand. Off to work for the day begins stepping right into the work that needs to – more... be done. Teamwork is wonderful, as we pull together to execute an excellent work day. Although as in all jobs, problems can arise. The management and staff are fully trained and equipped to handle these problems almost flawlessly. The hardest part of my job was being away from my family most all of the time. The most enjoyable part of my job was helping customers have a wonderful and enjoyable experience. I also admired the way that there was a constant guidance to help employees all day, everyday, from not only management but fellow co-workers. We where always there to help each other. That is one of the reasons I think it is so unique. – less
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One of Philadelphia's Best Places to Work
Team Relations Manager (Current Employee), Philadelphia, PAMay 24, 2015
Pros: We work for our team members!
Cons: Not enough time in the day.
Building relationships with Team Members is the ultimate reward in this role. Understanding everyone's needs and motivations are different supports having a "no door" policy. Team Members describe me as "fair"; what an honor. I enjoy learning and growing from our Team Members.
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A good day at SugarHouse Casino
Steward (Former Employee), Philadelphia, PAMay 21, 2015
Pros: Team work and fun staff
Cons: Absent Credit System
Sugarhouse casino as a steward can be tough without team effort, however, the team members that I was fortunate to work with produced enthusiastic energy, causing productive shifts. It helped me that I – more... wanted to be the best at what I did as a steward, which motivated my co-workers to do better. I've learned a new meaning of teamwork everyday and developed a good deal of communication skills from them. The stewarding manager always complimented me on my consistency, team effort, reliability, as well as other attributes by which we've gotten along well. Although the hardest part was maintaining the energy and fatigue from constant lifting, fast walking, running up/down stairs and dishwashing, I always enjoyed ending the day knowing that I gave my 110% effort. It was always nice to hear that from my co-workers/managers too – less
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Great environment with constant employee events and bonuses
Security Officer (Current Employee), Philadelphia, PAMay 3, 2015
Pros: Quarterly bonuses, break room, buffet
Cons: low pay
I love working for SugarHouse where the employees feel appreciated and there is a strong connection between management and its employees. The pay could be better but I still love going to work anyways.
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Diverse customer base.
Table Games Floor Supervisor (Former Employee), Philadelphia, PAJanuary 30, 2015
Great management team. Probably a good fit for someone who is younger and doesn't mind shift work. Be prepared to give up your weekends and holidays.
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Sugarhouse
Sous Chef (Current Employee), Philadelphia PA 19082October 28, 2014
Pros: customers love food
Cons: many outlets to run
My day is always hectic. I run 5 outlets with 11 cooks. They are fun to be around and I have the pleasure of teaching and molding them. My coworkers are different, I share daily conversations and work with them. The most enjoyable part of the day is when the customers are satisfied and have many compliments about my food.
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Sugarhouse equals teamwork
Facilities Manager (Current Employee), Philadelphia, PAOctober 20, 2014
Pros: great team
Sugarhouse is a fast paced, challenging, energizing and enriching work experience. No two days have been alike since opening... the best, most collaborative people ever!!
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My particular experience a nightmare
Outtide Guard (Former Employee), Philadelphia, PAAugust 2, 2014
Pros: benefits, pay
Cons: poor supervisors, harassment, mixed instructions, too many bosses, lack of consideration of employeee dignity, poor health conditions, upper managment no support
In a nutshell this place is fine if you don't have to go up against vindictive, harassing managers and even being a new employee if you don't know the ropes. In my short less than 2 month employment there – more... were many a employee who were very unhappy with the treatment by supervisors but it was not until by reporting on an simple incident that i felt reflected on me perhaps not being able to do my job that i experienced what many had warned me that this place is not the happy family it's promoted to be. Upper Management will turn a blind eye to any harassment and basically show you the door if your not happy. The talk the talk at orientation as to how you can reach out even giving cards with numbers for ANY problems be it personal, work, financial stresses, but its really a lot of bull. I will say that prior to my incident i was very proud to be employed here..the positives are great benefits, good pay and in some minor ways i did see an occasion of them showing appreciation in a general way to their employees as a whole!. But let me say that the traumatic demeaning experience of having your dignity especially being a senior at this establishment well..i felt i had to leave mind you i did nothing poor as to job performance! (with absolutely no options as to moving me to a shift or other placement within another department) or perhaps stick this out under bully tactics and with having my mental and physical health, no one has the simple guts and professionalsm standards to simply tell all involved to quit the intimidation and just everyone do their job. You also get mixed signals from their many supervisors and managers as to what to do at your job even to the point of the GM giving you instructions to follow and a low level employee telling you do otherwise and the GM of all people should see him!! LOL. What i went through here is the very worst i've ever experienced in having a vindictive, intimidating environment and the worst part is that its is either condoned or turned a blind eye too. I also would suggest joining a union, as they give a long dissertation about the cons of doing at their orientation.. i do feel you need at least another option when you are at the point of having to leave a job that you had performed well and due to others lack of professionalism and you doing nothing 'wrong' you walk into a situation unknowing that rocks their boat. – less
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High Volume, Very friendly
Casino Table Games Supervisor (Current Employee), Philadelphia, PAMay 19, 2014
Pros: 401k, healthcare, experience
Cons: rough crowd, bad air due to the second hand smoke and air ventilation, parking lot to small, bad food
The sugarhouse casino is still under ways we do not have rooms or a garage some of the offerings of other casinos. Sugarhouse makes up for what they don't have with there gambling experience. There are – more... only fifty table games there and there always full people gamble there for extreme amounts of time. I did enjoy the challenges that came along with opening a new casino and watching the plans unfold. I would work there again – less
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Very interesting place to work
Player Service Agent (Current Employee), Philadelphia, PAFebruary 13, 2014
Pros: free uniforms, meet alot of nice people
Cons: the job really isnt flexible so i hardly see my son
I love my job managers are very supportive. Coworkers become family. And I've build great relationships with guest. Wish my schedule was more flexible so i'm able to see my son more
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tips
Cage Cashier (Current Employee), Philadelphia, PADecember 10, 2013
Pros: tips
Cons: varying shift schedules
great co workers and staff. The guest are interesting which can be challenging at times but stay positive and you'll make it through the day.
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High pace,details a plus.
Food & Beverage Steward (Former Employee), Philadelphia, PAApril 29, 2013
Pros: have time off with pay
Cons: have not yet acchive its potencial.
Well in what ever shift you are in need to keep in mind,the place stays open 24 hours.Therfore work well with others and get your work done.Many oportunities not essy to recieve yet with determination – more... and hard work somebody will teach you something.Management has littel room for error.many diferent workers many diferent personalytis.Trying to remember your schedule.Knowing the place is growing at a very fast pace. – less
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Not a bad place to work. But not a great place either
Player Service Agent (Former Employee), Philadelphia, paMarch 13, 2013
Sugarhouse casino was a tough place to advance. Had no job security. I worked there for two and half years and i did everything for them. Things that went above and beyond my job description. And i was fired for an unauthorized cigerette break. Plus the beneifys stunk
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Fun and exciting place to work
Security Officer (Former Employee), Philadelphia, PAJanuary 9, 2013
This is thee place to work in philadelphia. The management is great and have a open door policy. Its like being apart of one big family
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Environment
Player Service Agent (Current Employee), Philadelphia, PASeptember 29, 2012
Cons: smoking throughout poor ventilation
Environmental not conducive to healthy lifestyle smoking throughout poor ventilation
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It's a nice place to work, lot of music
Environmental Services/Housekeeping (Current Employee), Philadelphia, PASeptember 25, 2012
Pros: getting the free pop corn, ice cream, chips and drinks
Cons: the breaks are lousy, because they are to short
1. Setting up my supplies for cleaning my areas.

2. That you have more than just one responsibility.

3. I think that the managers are great.

4. Some are responsible workers.

5. Get between the machines – more... when they are occupied. There
should be a time limit between cleaning, so that we don't
disturb the customers while they are playing.

6. The most enjoyable part of the job is the customers, because I've
met a lot of very nice people which made working at the
sugarhouse very pleasant for me. – less
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Only take job here if desperate
Casino worker (Current Employee), Philadelphia, PASeptember 5, 2012
Pros: paid for lunch break
Cons: low pay, expensive health care, incredible turnover
Fellow employees are great and most are easy to work with. Management team from GM down are the worst I ever worked for...they have no respect for the people who do the every day work in Casino. The poor economy is the only thing which keeps most employees here. Consider this just a temp job till you find something better