Sun Life Financial Employer Reviews

Sun Life is a company that realizes it's employees are people, not "numbers". While some-what under-staffed, Sun Life does everything it can do to support it's employees. The company is very flexable about work schedules, allowing those employees with children to work at home on the rare occasion as needed

A typical day at work - handled large volumes of disability claims, some very straight forward while at times some were more challenging.

The hardest part of the job was not being able to send that disability payment out to the claimant due to barriers that may have prohibited payment immediately.

The most enjoyable part of the job was being able – more... to help the claimant received payment on their claim even if it meant staying all night on the phone with the medical, physical therapist or medical records depts/offices. Just being able to alleviate as much stress during the investigation process as possible. Hearing the joy over the phone when you're able to notify the claimant that their check is being sent via UPS of FedEx that day! – less

Great place excellent benefits, company cares about their employees

My experience is that Sun Life has a positive work culture fostering good relationhips & collaboration among employess. Most employees appear happy to come to work. There are many resources for employees and the company is supportive of work / life balance. It offers excellent benefits, including tuition assistance.

I loved working for sunlife, i was always kept busy, and worked with respectable people.

The company today seems to be returning to its fundamentals, its inner core of employees.

Sun Life Financial was one of the best companies I have ever worked for. I am really going to miss the company as well as the employees everyone is so helpful and never once ignored a question I had. The hardest part of the job was in the beginning learning something new I was not sure about but once I got it, it was very simple now thw hardest part – more... again is the ending and not being around this friendly environment. the most enjoyable was looking forward to coming in everyday and my boss making me laugh. – less

Great company to work for!

Extremely fair!

Great management!

Would go back in a second!

the company gives great benefits for a work/life balance, but i have found that there seems to be very little room for growth -- even though 'career development' is consistenly within the company goals for employees.

because they have such a great time off schedule, it almost seems as though people stay for that reason alone.

positive work-life balance
political atmosphere detracts from collaboration and team-centered growth and accomplishment
Management tone from top and communication vehicles (purposely) limited leading to lack of employee motivation or desire to be great
intelligent co-workers and overall a strong employee base
benefits are very good, oppty for advancement – more... limited – less

The culture here is very open and friendly. People are willing to assist and answer questions. It has been extremely useful and beneficial having come from the custodian bank side to learn to be a client of the custodian bank.

I wouled as a CSR several years ago in their annuities department. I enjoyed their management. I enjoyed the company, however not so much the customer service job.

Extensive research. Have to deal with investment managers.

Sun Life used to be a great place to work. The work loads have always been high, but until recently, the positive work environment has floundered, making it more difficult to get the work done.

Sr Management is constantly changing. Change is good, but communication is sorely lacking.

A great place to work in the insurance industry, good work-life balance, good senior management team

Company is working hard to change its business model to focus on employee benefits - company paid and the new voluntary business segment. This effort is on the heels of the decision to exit VA and Life insurance in the US. This major disruption in the business model presents major challenges to senior management to keep the team focused and motivated. – more... There seems to be concern about the ongoing viability of certain blocks of business which hangs over employees' heads and this adds to the challenge of managing and working at Sun Life – less

Advancement is difficult. Management doesn't get involved with managing employees.

This position is extremely stressfull, management was clueless as to handle personell problems. Unrealistic expectations from upper management lead to rifts in manager/employee relationships. Work life balance was held in high regard but was never availible as the department was always in emergency mode.

Typical day: check the queues, set priorities for the day, respond to urgent emails, perform QC, edit, revise for team output, attend scheduled meetings (at least 3 a week), work on current project assignments, return phone calls, update data bases, track case progress
Learned: multi-tasking with a vengance
Co-workers: direct team members are extremely – more... helpful as are members of other teams with whom Customer Relations interacts
Hardest part is managing constant interruptions and peripheral managment assigned tasks unrelated to productive case work
Most enjoyable part of day: editing and revising outgoing correspondence or procedural documents – less

Great results working from home. Due to economy had to relocate to Boston. Want to stay in Pittsburgh