Support Specialist, Tucson, AZ - July 14, 2017
Sunquest is a company that was once considered "best in breed" lab software, but due to its own complacency (a marked characteristic of its corporate culture) is in freefall, with competitors having made huge gains and Sunquest having lost significant market share. Senior management knows this, and EVERYTHING is about revenue, revenue, revenue.
This wouldn't be a bad thing if they actually delivered reliable products and quality service. But instead, they treat their customers like that scene in the Wizard of Oz - "pay no attention to the man behind the curtain!" so they make all kinds of extravagant commitments to clients, with NO IDEA of how they'll actually deliver on them.
To work here, you have to be willing to commit to that Wizard of Oz chicanery. It's not always evident in all teams, but even if you're lucky enough and your manager doesn't force it on you on a routine basis, senior managers spout it in their all-employee meetings that we all have to attend. And you better toe that line if you know what's good for you.
Benefits are pretty good, but annual raises are about 1-3% if you're lucky so make sure you negotiate your money up front. There is no training to speak of, sometimes a coworker will email you a powerpoint and ta daaaaa!!! You've been trained! A lot of good folks have left the company, so there's loads of pressure on the people left to maintain the illusion of a functional organization for the clients.