Sunquest Information Systems Employee Reviews

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Trending Positively
Analyst (Current Employee) –  Tucson, AZSeptember 29, 2017
Big change is hard. Lots of bright and driven people. Opportunity to make a difference. Experience depends a lot on function and location. Improving benefits (extra paid holidays, paid parental leave etc. added recently) and office space (cafe, gym etc.).
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Healthcare Software
Regulatory Compliance Specialist (Former Employee) –  Tucson, AZAugust 20, 2017
It was too bad that the desert climate caused health problems and I had to move. Challenging, interesting work in a much in demand industry. Excellent wages and benefits.
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Toxic and Old Fashioned
Intern (Former Employee) –  Tucson, AZAugust 8, 2017
Tall, white, males need only apply. Extremely poor working conditions that include; workplace harassment, micromanaging, verbal abuse, legal practices and the list goes on.
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In FreeFall - and They Know It
Support Specialist (Current Employee) –  Tucson, AZJuly 14, 2017
Sunquest is a company that was once considered "best in breed" lab software, but due to its own complacency (a marked characteristic of its corporate culture) is in freefall, with competitors having made huge gains and Sunquest having lost significant market share. Senior management knows this, and EVERYTHING is about revenue, revenue, revenue.

This wouldn't be a bad thing if they actually delivered reliable products and quality service. But instead, they treat their customers like that scene in the Wizard of Oz - "pay no attention to the man behind the curtain!" so they make all kinds of extravagant commitments to clients, with NO IDEA of how they'll actually deliver on them.

To work here, you have to be willing to commit to that Wizard of Oz chicanery. It's not always evident in all teams, but even if you're lucky enough and your manager doesn't force it on you on a routine basis, senior managers spout it in their all-employee meetings that we all have to attend. And you better toe that line if you know what's good for you.

Benefits are pretty good, but annual raises are about 1-3% if you're lucky so make sure you negotiate your money up front. There is no training to speak of, sometimes a coworker will email you a powerpoint and ta daaaaa!!! You've been trained! A lot of good folks have left the company, so there's loads of pressure on the people left to maintain the illusion of a functional organization for the clients.
Pros
Coworkers are really nice and try to help each other, A lot of smart people work really hard and are the only reason the place is still alive.
Cons
Everything else. They talk about "Sunquest values" but we all know that's a big joke.
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generally a team focused approach with many remote employees
Professional Services Consultant (Former Employee) –  Tucson, AZJanuary 25, 2017
Worked from home or travelled to hospital sites for training, testing, or implementation of software.

management reached out regularly to offer support-and provide input on project status and company objectives.
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Small Company
Intern, Business Marketing, Systems Analyst (Former Employee) –  Tucson, AZOctober 18, 2016
Not much activities to do. Very labor intensive, long hours, micromanagement, not the best work environment. High turnover rate, mostly interns working at the office.
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Car Dealership Mentality...Even the "educated" consultants
sales support (Former Employee) –  ArizonaDecember 17, 2015
Uncomfortable work environment. Executive leadership either have no clue or choose to look the other way when it comes to employees with their own agendas. A big difference in having a huge ego and having confidence & knowledge of the product benefits. Obviously the executive team does not know there is a difference and continues with some of the same people that are hurting the product by missing the benefits of the product. Much more than safety, more about accuracy with this product.
Pros
Product is great and unique. Change is coming.
Cons
Changes not soon enough. Old pitch and old people with one sided agendas and egos
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Good product, but too late to change
Requirements Engineer (Current Employee) –  Tucson, AZNovember 21, 2015
A good company with great talent, but not enough talent to make the necessary changes to become up to date. Upper management doesn't seem to help much and all the burdens come down to the workers.
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Remote Employee
Professional Services Consultant (Current Employee) –  Tucson, ArizonaSeptember 27, 2015
Management is absolutely obsessed with revenue numbers. Up to six hours a day are scheduled for revenue only meetings. This leaves most other issues within the department left hung out to dry (i.e. employee long hours resulting in burnt out employees who leave, travel over weekends without any additional incentive or compensation, etc.) There is currently a mass exodus of people from Sunquest because they are too concerned about their bottom line and making Roper happy. This in turn creates additional workload for existing employees who get worked into the ground. The company does not provide any additional bonuses and are very stingy on salaries and raises. This company deserves what is coming. Very poor implementations and unhappy customers and management wonders why clients are leaving and choosing Epic. Figure it out.
Pros
Working remotely
Cons
Salary, Long hours
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Overall a good company
Associate Learning Designer, Client Learning (Former Employee) –  Tucson, AZJuly 7, 2015
Keeping pace in the highly competitive environment of healthcare IT, I found it a good company to work for. Other than being let go along with my department it was a good experience, and I wish them success.
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Fantastic place to work with strong teamwork
Client Support Specialist (Former Employee) –  Tucson, AZFebruary 21, 2015
I worked 3rd shift so I came in at 9pm and stayed till 7am.
Each night consisted of working on any new cases that were not handled by my day shift team and handling any new support requests that came in that night. My Co-workers were hardworking and very friendly and management was always willing to do whatever it took to help. The hardest part and easiest part of the job were really the same thing. The workload was completely unpredictable. The most enjoyable nights nearly nothing happened, but the worst nights there were full systems failures every hour.
Pros
Four 10 hour shifts
Cons
Unpredictable workload
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UNIX & Salesforce.
Instrument Client Support (Former Employee) –  Tucson, AZDecember 8, 2014
Come to work Log in and start working on your case load using Salesforce to view client problems, Use UNIX to log into client servers and fix the issues. Management is overall really fair and helpful when you need. The other employees attitudes are really based on where you work at in the company.
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Organization in the Midst of Change
Project Manager (Current Employee) –  Tucson, AZNovember 24, 2014
Constant communication with client and internal meetings, phone calls, emails. Regular reporting and number crunching. People are great to work with but rotating management makes this difficult. It is hard to know how well one is doing while always in transition.
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Productive, great place to work
Marketing Intern (Former Employee) –  Tucson, AZNovember 12, 2014
A typical day at work consisted of a great variety of tasks, that's what it made it so fun to work. It could range from presentations to even trips. Learned a lot of things. All of my co-workers were friendly and always willing to help in whatever was needed.
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Productive workplace environment
Executive Assistant (Former Employee) –  Tucson, AZOctober 27, 2014
This company has won many Workplace Excellence Awards. The company culture is geared towards technical and professional staff, Administrative (non-technical) employees are not considered as professional staff and are basically ignored making life/work balance difficult. Benefits are good and compensation is above average if you are in a technical or professional position. Plenty of job advancement for technical and professional - non-technical is underpaid for the duties required and title/salary are tied to your direct reporting manager. Company is top heavy in management and executive staff. Job Culture between employees is fair.
Pros
Lots of in-house benefits for employees ie: workout room, cafeteria, massages
Cons
Management team is top-heavy and communicates poorly.
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Enterprise software company turned cash cow
Survivor of a sinking ship (Former Employee) –  Tucson, AZMarch 27, 2014
Attrition is through the roof, pay is laughably low, and advancement usually goes to those who prioritize empty rhetoric and company cheerleading over actually getting anything meaningful accomplished. Good luck if you don't fall in line and compliment the "emperor's new clothes".

For the most part, people work here for a few years to get experience on their resume, then they move on to greener pastures. That's really all Sunquest is good for anymore because it focuses absolutely everything on unrealistic short term revenue goals while disregarding its greatest resource...people.
Pros
Nice building
Cons
Everything else
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People oriented company.
Systems Analyst (Former Employee) –  Tucson, AZJuly 12, 2013
Troubleshooting a software defect correction, finding the defect, working with Development Analysts to understand the Use Cases for the requirements being impacted, fixing the defect, unit testing, submitting work for peer review, make any modifications if required, submit for QC review and testing. Working in MUMPS, Cache, C, VC++, VB 6, VB.Net 2005 and some utility programs like Crystal Reports. I learned a lot in 11+ years in programming, troubleshooting, Lab Information Systems. My management in my Engineering Services Department was great the entire time. My coworkers were the best team I have ever worked with - there was over a million lines of code and many applications that no one could master all of them, though I probably came closer than most because of all the applications I was asked to work on in all the languages I've listed above. Everyone knew that and were willing to chip in and help. The hardest part was the extensive troubleshooting but I learned a long time before from Physics to try to limit the number of variables to one if possible to see the effect of changing that one variable. Working with that team still brings nice thoughts to me and I wish everyone could work with a team that good. It's my second time to have worked with such a great team - the other was @ SAIC.
Pros
Nice lunch room, good benefits and pay.
Cons
Iso, FDA audits as that created a lot of stress for most people.
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Challenging career pathing for those in support
Support Specialist (Current Employee) –  Tucson, AZApril 2, 2013
A typical support workday consists of receiving inbound trouble tickets and researching/resolving issues report by clientele within proprietary software environments.
Pros
job security
Cons
low compensation and directionless leadership
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Long hours, limited advancement, no mentoring
Manager (Former Employee) –  Tucson, AZAugust 19, 2012
Staff were very dedicated to their job- most were extremely reliable, and truly cared about the clients.
Management set unrealistic goals, causing undue strain on employees to attempt to meet out of reach goals. During years when goals were met, director and above rec'd bonuses, while others were directly responsible for seeing goals met.
Pros
see above
Cons
see above
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Tech Company with Poor HR and management. Revenue goals are very important.
Marketing (Former Employee) –  Tucson, AZMarch 5, 2012
Sunquest has good benefits but poor compensation. The company is privately held, so the main focus is on impacting the bottom line. In the meantime, quality people are overlooked, while outspoken (if less-qualified) people are advanced. It's not a bad place to work, you're just constantly watching your back.
Pros
cafe in the building
Cons
hr in the building
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Overall rating

3.1
Based on 24 reviews
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3.0
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2.5
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