I started at the bottom and was promoted over my boss.
Canvassing Manager (Former Employee), San Ramon, CA – March 27, 2014
Pros: working outside
Cons: pay, stability, hours, product, sales process
This was door to door sales. When I started as a canvasser my only job was to qualify houses for SunRun's solar energy program and set appointments for the closers. I did this well enough that I got promoted over the team leaders to be canvassing manager after only 7 weeks on the job.
When I got the promotion I became the third canvassing manager in – more... three months. I quickly learned why. Even though I took my department from meeting less than 90% of goal to 128% of goal, no sales were being completed. Canvassing manager compensation depended on closed deals but the closers, over whom the canvassing manager had no control, were not closing deals.
I don't think I can blame this on the closers, who seemed motivated and competent. I think the major problem was the door-to-door process. I conducted a focus group of people who said "no" to us and discovered that even when they made appointments with the canvassers they hated the door-to-door approach. Several said they would probably buy a solar service, either from SunRun or a competitor, but they would do it online and not from a door-to-door salesman.
The whole office, canvassers and closers together, was shut down in January 2019.
As a canvasser I only worked 30 to 40 hours per week. As Canvassing manager I worked 60+ hours per week.
The hardest part of the job was firing non-performing employees. – less