SunTrust Banks, Inc. Employer Reviews

Started my banking career with this organization where I learned all the necessary skills set in retail banking operations as well as project implementation.

Good place to work with a lot to be learned. Most people are friendly and happy.

Suntrust is a great place to maintain stability and gain financial knowledge while dealing with clients.

Great job with opportunity for advancement within the company. Sales goals are a big part of the job, and it can get frustrating in this economy trying to sell bank products, but you get paid for any sales you make so it is a nice incentive!

Opportunity for advancement does exist here. Managemnet is typically willing to help. Most managers have a Theory Y attitude about Leadership and Management style.

A typical day at work was morning meeting over the phone with the Area Manager. Then meet with your teammates (colleagues), so everyone can know the goals for the week and the stretch goal for the month.Once, you have spoken to the team and everyone have gave their commitments for the week. It will be time to open the door to service the clients. The – more...  things are learned here was excellent coaching and development techniques. I learned how to market certain brands and how to show through your actions that you care about the clients well being. The management was great. They work together as a team. The communication was very open. The co-workers were nice as well. The hardest part of the job was when the branch was short staff with tellers. Then it became were the manager or another platform teammate had to stop what they pre-plan and be the teller for that day to service the client. The most enjoyable part was at the end of the week to shout out that our branch have made their goals and to personal congratulate my branch teammates for the help and fantastic support. – less

I worked with bank customers in a call center, I also provided cross selling, there were matrix associated with center goals.

Took care of customers banking needs. I enjoyed Fridays because I would see all the established customers

Supervise 3-5 associates, coaching and development of teammates.
Receive checks and cash for deposit to savings and checking accounts; verify deposits amounts; examine checks for endorsement and negotiability.
Actively cross sell bank products and services. Refer customers to the appropriate sales associate to complete the sale.
Count cash drawer, research – more...  and locate outages.
Receive checks and savings withdrawals for cashing within cash limits; verify signatures and customer account balances; and inspect all checks bonds, and money orders.
Answer customer’s account related questions.
Cross trained on Platform for account maintains, account opening both personal and business. – less

Sales culture- Only in it for the bottom line, not the client.

Not a fun place to work. Employee are pressure and very sales driven. Sales goal very unrealistic.

I started as a teller I in May of 2008. The company trains you to learn their products.The company has enjoyable hours. The company provides all the tools needed.

This branch was a great place to work. My only concerns with this company was the change from Customer 1st environment to the push to sell regardless of it benefiting the client. In addition, the opportunity to grow in this branch was not possible.

It was a great company with great employees. I learned a lot about how a branch actually works and how important it is to take your job seriously because you have the public's life pretty much in your hands.

I really enjoyed my time at SunTrust and was given every opportunity to succeed. When I was at SunTrust, they seemed to let employees center the workings of the individual business units on meeting the needs of the customer.

Suntrust believed in education. They were always offering classes to help employees improve their job. I worked for them for 12 years with promotions within the company.

worked in a horrible environment. Most unprofessional bank i have ever worked at.

Strong management.
Constantly changing guidelines made product description very difficult.
Great co-workers.
No support or inter-departmental cooperation.

I've been with SunTrust for nearly 5 years. At my first location, I went through 3 managers in less than 4 years. At my current location I'm working with a direct supervisor from ****. SunTrust asks its employees to commit each week to sales numbers that are unattainable and ridiculous. The bank's customer satisfaction surveys are stupid and arbitrary – more...  and count against you if one customer doesn't think you care enough about them. REALLY? Inaccurate, or no, communication abounds, especially for employees working less than 25 hrs/wk. Employees are reprimanded like children.The managers are untrained and don't know how to motivate staff. Pay is all over the place. New hires coming in now are making less than I did when I started. ST is also cheap in equipment and software. My advice is to stay away from ST and, in fact, stay away from all banks. None of them care about their employees right now. – less

When I arrive at work I check my messages and then do call backs. This may take several minutes to a couple of hours, then I retrieve my current leads . make alot of calls and close deals.. I manage my own acount and have become very good at doing it. My co-workers are cool I'm the only one in the office that does what I do. I see my manager once every – more...  2 months.. The most enjoyable part of my day making a deal. – less