It's cliché to say that everyone's work day is different, yet true; for some a work day is mostly hard, difficult, frustrating and for others it's exciting, fun...etc. My days at work are mostly interesting and enlightening and sometimes frustrating and disappointing. My days are interesting because of all the different experiences they bring either with colleagues or clients, there is so much opportunity to learn. My experiences and background has taught me to value and embrace difference and that has proven very valuable in time of miscommunication and disagreement. I learn to be more patient in different ways with colleagues, client and myself on a regular basis. I get quite disappointed and frustrated, as a client services representative, when for reasons out of my control I am unable to deliver for my clients, and also sometimes when the job get really tough, just because it's that kind of day. My days are quite enjoyable when I know that I am a big factor to the smile my clients walk out with on their faces, and I model all the behaviors of a great teammate and contributor.