SunTrust Employee Reviews in United States

Found 2,030 reviews matching the search
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Only job I have ever hated
Personal Banker II (Former Employee) –  Glen Allen, VAMarch 28, 2016
Suntrust does NOT care about their employees as someone who was new to banking I had minimal on the job training. Yea they have in class training which I breezed through with flying colors. They also have outrageous goals to meet. If you aren't doing anything shady they are impossible to meet. If you don't meet your goals you get fired. I got out of there as fast as possible. The corporate company cares about one thing.. MONEY.. and if you aren't performing they could care less about your job. The benefits were great but no real structure in the branches. Of course when sales are so high customer service goes to out the window which unfortunately has happened with SunTrust. I had a banker who made almost triple my salary and we both had the same goals if that tells you anything. Corporate does not care about their employees at all.
Pros
the benefits were the only nice thing
Cons
the whole job.
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SunTrust is now Wachovia
Branch Manager/ Bank Officer (Former Employee) –  Gwinnett County, GAJanuary 20, 2016
When I started in 2003, SunTrust was a great place to work. I ascended from a part time FSR to a Branch Manager in less than 4 years, due to their Career Advancement Program.

Then, after Wells Fargo took over Wachovia, all of the Wachovia senior management jumped ship to SunTrust and slowly turned it into Wachovia, with unrealistic sales goals with extremely high pressure to hit those goals. I started to feel like just another number and that I could be replaced. I didn't feel valued anymore. I still have several friends who work there and say that it's just gotten worse since I left.
Pros
Career advancement, competitive wages
Cons
High sales goals, poor management
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Great Work Environment
Client Service Specialist (Former Employee) –  Lynchburg, VAFebruary 5, 2016
Over all it was a great work environment with a great staff / management. A typical day would consist of waiting on clients, processing transaction behind the teller line or assisting them at the desk. The sales goals for SunTrust are very high and demanding . In order to do well in this job you must be comfortable talking to clients in depth about there finances. As a client Service Specialist you spend a majority of your time making phone calls to set appointments to make your goals. There is a lot of coaching a training involved in the role, but if you do not make your goals each month you get bad performance review and your job could be in jeopardy.
Pros
Great Employee, Benefits, All holidays off
Cons
High Sales Goal, Heavy Outbound " Cold Calling "
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Amazing benefits, lousy business model
Group Vice President, Office of the CIO (Former Employee) –  Atlanta, GAFebruary 8, 2016
I worked for the office of the CIO, which, as a bank, they misunderstood. Unfortunately, they hired a inexperienced CIO that continues to fail them. In 2016, they continue to be behind their peers in technology. They have some great people there, but to advance to an executive role you must be a YES person, not a thought leader. Thought is not required with STI, and often unappreciated. Considering their mistakes, it's no wonder they spend tens of millions of dollars on IT yet see little to no change/growth.
Pros
great people, amazingly generous benefits
Cons
inexperienced management and too risk tolerant
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Bad Place to Work
Analyst (Former Employee) –  RichmondMarch 8, 2016
Good old boys network at the top, too many highly paid managers that have poor management and leadership skills. Many technical people are promoted to management and can't manage and have terrible personal skills

Employees clocking in to retire, very little passion and many that don't deserve to be there. Many managers surfing the internet during working hours that make six figure salaries.
Pros
Salary is ok
Cons
Terrible Facility with no food options, cubicle farm
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Challenging work requirements
VP - Information Security Technical Standards (Former Employee) –  Atlanta, GAJanuary 10, 2016
The work requirements were challenging and required constant attention to detail. Management in certain segments of the business is overbearing and much too involved in the small details, therefore turnover is high.
Pros
Benefits, work/life balance, salary
Cons
Micromanagement, poor communication with upper management
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good company. but...
Operations Analyst II (Former Employee) –  Orlando, FLFebruary 18, 2016
Great employees and management. Company tries to keep it fresh and keep employees happy with little perks and entertainment. Not a lot of job growth or raises. The salary is low.
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Exceed expectations
Collection Specialist (Former Employee) –  Orlando, FLFebruary 8, 2016
SunTrust Bank is a great Comp.. Great benefits providers, opportunities to grow within the company. You can expect a career that offers you the opportunities to expend your skill set and achieve your goals, Along the way, Sun Trust supports you by providing world -class benefits that meet your needs and exceed expectations
Pros
Great rewards
Cons
Can be hard to get a job at Suntrust
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Work Life hard
Commercial Real Estate Analyst (Commercial Loans) (Current Employee) –  Atlanta, GAApril 4, 2016
Providing strides in the industry. Not quite as advanced as the other banks, but should get there in the near future. Developing a footprint in the United States map.
Pros
Nice management
Cons
lack of work life balance
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Tough to advance
Operations Accountant (Current Employee) –  Atlanta, GAFebruary 10, 2016
You really have to bounce around the company to advance, and they do not pay market rate. Initially they will pay market rate, but the raises are virtually the same for everyone (depending on the department), so they don't necessarily recognize hard work and dedication. Over time, employees find themselves underpaid, unless you are in the bonus pool.
Pros
Excellent benefits
Cons
Hard to advance
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Positive Work Environment
Operations Analyst (Former Employee) –  Atlanta, GAMarch 21, 2016
Suntrust Bank was an exciting place to work. Management ensured you received comprehensive training and also encouraged cross training so employees had an idea of how the organization worked as a whole and how each department complemented each other.
The hardest part of the job was basically around quarter-end,where the volume of work triples and its all hands on deck because management stresses the need to keep client impact to the bear minimum.
What I enjoyed most about working at Suntrust Bank was awards night where all the hardwork the previous fiscal year is recognized.
Working at Suntrust Bank as a whole was a positive experience which explains my ten years of service.
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High Turnover
Client Service Specialist (Current Employee) –  Williamsburg, VAFebruary 15, 2016
The people are great to work with and the clients are amazing. The company or at least the area seems to have a very high turnover rate. Nearly all the branches in the area are short handed and constantly have people coming and going and not due to promotions. Many associates are leaving for other banks or businesses due to better pay and benefits.
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Good core group of people within your area
Datacenter / Provisioning Engineer (Former Employee) –  Atlanta, GAMarch 21, 2016
Good core group of people within your area.

Outside of that, not much.
Immediate management has your back, outside of that- you are #.
Pros
Not sure anymore
Cons
Red tape, politics, restructuring often, outsourcing
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productive and positive people great enviorment to work in
Mortgage Underwriter III (Former Employee) –  Orlando, FLMarch 27, 2016
great staff and managers. good training and management supportt. cool environment to work in. great benefits and pay. overall the best company I've worked for
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Diverse and Energetic workplace
Teller (Current Employee) –  Richmond, VAFebruary 17, 2016
SunTrust is a great company to work for; making you proud to be a part of a team who's goal is to help everyone's Financial Well Being. Clients are very loyal to SunTrust and you definitely can see it when working in the branch. You get to really know your clients and they feel comfortable. Teamwork and customer service are very important aspects of the job and communication with management and co-workers is open.
The hardest part of the job, as with any bank, is meeting monthly revenue and goals; but there is constant coaching and evaluation to get you to the next level.
the most enjoyable part of the job is building the relationships with the clients and your co-workers getting to know them and the trust that grows between you.
Pros
training
Cons
short breaks, inconsistent schedule
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Would never return
Technical Lead (Former Employee) –  Atlanta, GAMarch 22, 2016
Very hard to work for. Extremely demanding on employees and management was very disconnected. I would never return to work there under any circumstance.
Pros
Decent pay and benefits
Cons
Poor management, finger pointing
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Great employee culture but reluctant to devote human and financial resources to get to the finish line
Group Vice President (Current Employee) –  Richmond, VANovember 18, 2015
Great employee culture but the organization is reluctant to devote the human and financial resources necessary to bring its vision to the finish line.

There is an underlying culture at the senior management level that doesn't live up to its inclusionary tenant. Specifically, if you are part of a certain group, you can do no wrong and get a lot of attention.

If you are not part of that group, you are on your own and get little or no support or understanding.
Pros
Great 1st and 2nd line management
Cons
Senior management promotes based on relationships rather than on ability.
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Good bank
Networking Specialist/Helpdesk Support/Team Lead (Former Employee) –  Richmond, VAFebruary 27, 2016
Local management was good to able to with. Co-workers are an excellent support team. Good training for up and coming projects or rollouts
Pros
Salary -
Cons
Downsizing and out-sourcing
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Decent place to work, questionable at best perm hire practices
sales, underwriting, processing, closing (Current Employee) –  Richmond, VAMarch 8, 2016
All in all - lots of nice people and very relaxed. Contractor process to hire to permanent positions is mystifying to me - no real rhyme or reason who they hire - not seemed to be based on merit.

Typical day now is on phones with operational teamates providing support and training for Empower, Lending Space and other proprietary systems.

Have always liked STM, as I have many friends here. Wish they would hire based on merit and productivity.
Pros
Treated like adult
Cons
perm hires not based on merit, but politics - it appears after 31 months as a contractor, very disappointing
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Job Cukture
Compliance QPM Lead - FVP (Former Employee) –  Richmond, VAMarch 11, 2016
Initially a great environment for learning and advancement; however, a cultural change in departmental management occurred in the last year which no longer promoted growth and development for senior staff members. .
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Overall rating

3.6
Based on 2,050 reviews
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Ratings by category

Work/Life Balance
3.6
Compensation/Benefits
3.6
Job Security/Advancement
3.1
Management
3.2
Culture
3.4