Surviving through the growing-pains, amid layoffs and management changes, I have learned to be a major contributor and how to provide leadership,
Pros: Continuous education and training, generous leave and holiday pay
Cons: Long hours and tight deadlines
Our goal is to light the way to financial well-being. We are client-focused, and strive to provide excellent, quality service to every customer. To do so, it takes a team effort and a constant drive to deliver efficiency and excellence. I am fortunate to work on three teams, on one team, Receivable and Decisioning, we post payments from Investors to the general ledger account to be reviewed by accounting mortgage analysts and claims anaysts to ensure we have been reimbursed for all funds issued to maintain foreclosed properties. On the second team, my role is to process charged-off accounts for funds that were uncollectable from our investors and assign the reasons for the charge-offs to the various departments responsible for not being able to claim remitted funds. The third team I work on is the Loss Analysis Feedback Loop, which analyzes a sample of all funds charged-off by the various departments and identify opportunities for improvement in the claims processes to ensure a greater percentage of funds billed will be remitted by investors. Each area requires great attention to detail, a wide knowledge of the various investors whose accounts we service (Fannie Mae, Freddie Mac, Virginia Housing Authority, and other Private Investors) and their policies and procedures for submitting claims and being reimbursed for different services rendered by the vendors we utilize to maintain foreclosed properties. It also requires continuous communications between the different lines-of-business as well as interfacing with investors when there are discrepancies between what was billed and what was remitted, and when funds are not remitted what can be done, if anything, to recoup those funds.