A bank manager is a supervisory position. Each day, it is my job to ensure the efficient operation of my branch in all areas, from operations to product sales to customer service. Each bank has an overall strategic plan, and it is my daily job to make sure that my branch operates within that plan, and adheres to my bank's mandated policies and procedures. I oversee the day-to-day work of personnel -- including the assistant branch manager, customer-service specialists and representatives and receptionists -- and facilitating communication between departments and providing regular reports to my higher-ups.
On certain days, my job as a branch manager will call for me to participate in community projects. I help bolster community relations and increase your branch's visibility by investing in special projects, such as historic restorations or eco-friendly retrofitting. Likewise, I am required to make outside sales or customer service calls to major clients.
Although it may not happen every day, some days include team exercises such as motivational workshops or employee feedback sessions. In addition to motivating them, I am sometimes tasked with training or coaching personnel. On occasion, my day as a bank manager may involve taking on the duties of the operations officer, in the case of the officer's absence. Security and safety duties also fall to me, so I supervise the opening and closing of the bank's vault each day, and oversee the security of sensitive paperwork.
MY daily work as bank branch manager is – more... to ultimately serves the overall goals of the branch. It is my responsibility as a branch manager to meet or exceed the bank's desired sales results and grow the customer base. I am also held accountable for the branch's productivity, deposit growth, customer retention and customer cross sell. Ultimately, my performance as a branch manager will be gauged by the strength of my branch's deposit and loan business -- including new referrals and the retention of existing accounts -- as well as the quality of my customer relations. – less