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SunTrust
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1,039 reviews

SunTrust Employer Reviews

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  • Job Work/Life Balance
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Compensation/Benefits
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This is an rewarding place to work I enjoy helping people.
Customer Service Rep. (Former Employee), Nashville, TNAugust 20, 2014
Pros: people really care about you and it is not just a job. i love the flexable shifts.
Cons: lunch breaks are not that long.
I would get to work and answer calls about account balance and view the client daily transactions. I would help client plan for those unexpected things that often come up. I enjoy hearing the relief that they express in their voice when I have set them up for success.
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Standard call center
CUSTOMER SERVICE REPRESENTATIVE, TELECOMMUTING (Current Employee), Nashville, TNAugust 20, 2014
Pros: get to work from home
Cons: i hate sales
Set breaks and lunches, tethered to a phone the remainder of the day.Performance measured solely on quantity of calls and sales, not quality of service provided.Emphasis is on sales of new services and products.
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Great Products
Home Mortgage Consultant (Current Employee), Raleigh, NCAugust 20, 2014
has doctor loan and other products needed to make a good living as loan officer
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Money, Good hours
Teller (Former Employee), Vienna, VAAugust 19, 2014
All day you have to handle clients money transactions. If you are looking for a 9-5 job working as a teller is great.
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Good Work Environment
Mortgage Loan Set-up Specialist (Former Employee), Charlotte, NCAugust 18, 2014
Enjoyed working at this company. Management was great everyone was a team player
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Fun working environment.
Financial Services Associate (Former Employee), Orlando, FLAugust 13, 2014
Pros: pay, benefits
Cons: scheduling, work/life balance
A typical day at work would be getting ready to take the next call in the Call Center. I learned one on one banking. The management was not effective. My co-workers were fun and dependable. The hardest part of my job was how quick I needed to be when handling calls even though the calls demanded more time than what management expected. The most enjoyable – more... part of my job was learning about banking for the first time. – less
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-Great place to prefect your professionalism. Great benefits and management
Operations Specialist and Loan Servicers (Current Employee), Richmond, VAAugust 13, 2014
- The most enjoyable part of my job was the ability to see how my job influenced other jobs within the bank.
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tough place to advance
Team Lead, Collateral Release (Current Employee), Nashville, TNAugust 12, 2014
Difficult place to work. Limited opportunities. Advancement is tough to come by, both upward and lateral movements are few and far between.
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Business Professional evnironment with a twist on culture.
Professional Teller (Former Employee), Memphis, TNAugust 12, 2014
Working for SunTrust was a great experience because it allowed me to get a better understanding of Corporate America and grasp the information concerning the business.

The hardest part of working at SunTrust was not being able to attend all of the fun events that they had. I took part in a Komodo Dragon event that was hosted on the Mississippi River, – more... and I had a blast! SunTrust Bank has so many activities to do outside of work to get you engaged with the employees outside of the banks and get to understand different levels of banking. – less
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a bnk
Teller2 (Current Employee), Stockbridge, GAAugust 12, 2014
not enough pay for the extreme hours (instore location)
its hard to move up its turning into a sales and goal bank
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Sales of banking items
Financial Service Representative II (Former Employee), Columbus, GAAugust 11, 2014
Pros: perks
Cons: sales quota
Meeting clients assisting them with all their business, personal and future banking needs.
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Friendly staff but many meetings
Mortgage Processor III (Former Employee), Maitland, FLAugust 11, 2014
learned lots on their systems. 9 to 5 not ok for overtime. many meetings via phone and in person. co-workers very competitive, not very helpful if you're not demanding. updating the systems in a blink of an eye for cooperate was hard in a quick matter of time. most enjoyable was getting the clients loans closed up.
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Suntrust is a very productive and fun place to work with.
Net Developer, Teamsite Developer (Current Employee), ATLANTA, GAAugust 10, 2014
Pros: great work life balance, friendly environement, open to innovative ideas.
Cons: uneven distribution of work.
Suntrust is a great place to work. The work life balance if maintained and also the management is all ears to any innovative ideas you come up with.
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It is a pleasure working for SunTrust. I was provided all the tools and training necessary to compliment my existing skills
Senior Processor (Current Employee), Timonium, MDAugust 8, 2014
A typical day at work is following up on closings to make sure that loans close on time; working on new loans, working on conditions on approved loans; assisting loan officers with questions or issues on a particular loan or program guidelines; communicating with customers to maintain a superior level of customer service. Strong working relationship – more... with underwriters, co-workers and management. – less
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Nice place to work
Personal Banker, Head Teller, and Teller (Former Employee), Oak RidgeAugust 7, 2014
It was a nice place to work. Spent 22 years in the same branch.
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It was a great stepping stone
Financial Service Representative II (Former Employee), Tampa, FLAugust 7, 2014
I enjoyed the time I was there. Then it was time to move on. I learned a lot during my tenure with the company but in order to advance I had to step away.
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Great Coworkers, horrible upper management
Client Service Specialist II (Current Employee), Atlanta GaAugust 6, 2014
Pros: great work/life balance, pay is competitive, benefits are nice
Cons: upper management, goals that change constantly, trying to hard to be well's fargo
Where to begin... The Coworkers have been incredible, local management has been great with helping employees meet goals and working with employees with any areas they may need coaching in. With that being said, the upper management is a joke. They post things all the time about how they appreciate 'all of your hard work' yet they hire people off the – more... street or from Well's Fargo, for more money than people who have worked there for years. The goals seem to change almost daily. They've turned the Teller role into a miserable sales job, and they came out and told us that the turnover rate for 2013 was 43%, yet they do nothing to try to fix it. I was lucky, I hit my goals and built some great relationships. However, I've seen far too many people fired or quit over the referral goals from Tellers/CSS that I would not recommend this company in any way. – less
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Constantly changing
Consumer Loans Specialist (Current Employee), Nashville, TNAugust 6, 2014
Things are always changing. You never know when you will be laid off. So you just do the best job you can until that time comes.
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Demanding
Fraud Prevention and Claims Rep (Current Employee), Orlando FloridaAugust 5, 2014
Pros: great benefits
Cons: work schedule
Typically a Very Busy Work place Call Center, Relocating back to Atlanta for Family Purposes, Overall Job is at times stressful but yet manageable.
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Still bitter over recent layoffs
Customer Service Representative (Current Employee), Nashville, TNAugust 5, 2014
Pros: great benefits
Cons: laid off 7/14 so i could list cons all day
The job itself is not terribly difficult or challenging, for someone with as much customer service experience as myself. The computer hardware is rather old, and the constant software issues are probably the most challenging aspects of actually performing the job from day to day. I learned a lot about the banking industry, as well as lending. My co-workers, – more... for the most part, are some of the nicest people I've ever worked with. The most enjoyable part of the job, I would have to say would be the most rewarding part of the job, which is the feeling I get when a frustrated client tells me at the end of the call that I've been the friendliest, most helpful person they've dealt with after calling back several times attempting to resolve the same issue. Management for the most part are not the warmest people you'd ever want to meet, but my direct supervisor has been absolutely wonderful since day one, and I would work for her again somewhere else at the drop of a hat. – less

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About SunTrust

SunTrust Banks, Inc. (SunTrust) primarily operates as a financial services holding company. Through its principal banking subsidiary, – Read more