Senior Technical Support Specialist (Current Employee) – Chico, CA – January 28, 2018
The CEO cares nothing about the employees or who made the company successful in the past. All he cares about is the bottom line. He has no concept about software companies or how to keep the current clients and has to replace most if not all of the helpdesk and developers because he attempted to have everyone relocate.
Remittance Specialist (Current Employee) – Birmingham, AL – January 23, 2018
I enjoyed my job but the assignment has ended because the contract was not renewable. I really enjoy my job and duties that I was assigned on a daily basis. I gained a lot of knowledge and experience. The atmosphere was stressful at times but overall it was a nice place of employment.
Stressful, bang your head against the wall in futility
Project Manager (Current Employee) – Lake Mary, FL – December 4, 2017
Recently bought out by Vista Equity Partners and renamed Superion, this group only wants the lowest paid employees. All staff must work in an office (no remote) and therefore anyone who knew anything about their software is now gone. It is nearly impossible to support their existing client base - and is frustrating beyond measure. Management does not care about the fact that it is the employees taking the brunt of the customers anger. Once that customer does finally explode and go directly to a manager, then it is expected that everyone will drop what they are doing and resolve that customers problems right then and there. Employees are down trodden and worried about lay offs. Poor atmosphere to work in. The products are all very old and with this type of leadership it is doubtful anything new will come out in time to save this ship from sinking completely.
Paid time off, occasional parties
Expense health coverage with high deductibles, management that just doesn't care about staff
Director, Chief Information Officer (Former Employee) – New York, NY – November 24, 2017
The IT organizations were being re-organized into a central supporting staff instead of being a part of the individual business units. Although it is an admirable attempt to reduce overall staff, not enough staff is available to cover multiple divisions doing different work on diverse platforms.
Product Support Specialist III (Current Employee) – Lake Mary, FL – October 12, 2017
Work with clients to resolve their issues. Some are software related, but most are user related. The most enjoyable part of the job is that I have good coworkers and there is a relaxed environment. The most difficult part of the job is that there is a lack of training and there have been layoffs leaving our area extremely understaffed. I've learned a lot of command line commands for AS400 for queries and data correcting.
Programmer/Analyst III (Former Employee) – Heathrow, FL – September 21, 2017
Great place to work. Great co workers very supportive. Allowed to make my own hours and worked from home. Company was purchased recently and upper management does not seem to care about long term clients.
Lack of advancement, in decline since Vista purchase.
Software Release Engineer (Former Employee) – Lake Mary, FL – September 20, 2017
Poor work/life balance, expected to work long hours with little recognition. Aggressive cost cutting, closing offices with frequent layoffs. Outstanding coworkers due to the challenging environment and long hours.
Friday AM breakfast, co-workers.
Vista Purchase, too many layoffs and talent/knowledge bleeding.
Experienced, highly persuasive leader with the inherent ability to turn data into information and create actionable items. Strong Financial and Business acumen with focus on being an Advisor to Sr. Executives. Execution focused, strategic thinker that drives with leadership and influencing abilities. Strong change management professional with a focus on results within a virtual environment.
Great people who have worked there many years and know their industry
Development Manager (Former Employee) – Miami, FL – June 21, 2017
Many products have legacy technology that is difficult to migrate to current standards. Generally, product investments are driven by the customers. Eliminated their research and development group and many under performing products which left significant gaps in solutions and minimal opportunity to become the market leading software vendor.
Work-life balance varied depending on the sales commitments. Otherwise, the organizational culture was very good since people worked closely for many years.
Many reorganizations over the years resulting in senior leadership being out of touch and decisions being made without much input.
If making revenue targets, had a lot of autonimy in the individual business units
Downsized many times, only invested in the products making the most revenue, many small dispersed offices with few amenities
Another excellent company destroyed by Edward Lewis from Pretty Woman
Senior Developer (Current Employee) – Bethlehem, PA – June 20, 2017
Direct management and coworkers are the best you will ever find. We work together smoothly as a team and there is a desire to share knowledge and lessons learned. Sadly we are all puppets to the greedy, no good, thieves that now own us. For senior leadership the word Customers has become a dirty "C" word, never to be mentioned or considered. At times I think our leaders are secretly working for our competitor.
I spent 5 very productive and enjoyable years, until our company has been bought it. Then the last two years were the twilight of what has been brilliant before. The new owners made miserable the life the old clients in order to kick them out and be able to close the shack with no remorse.
Good client work experience but under tight time constraints
BusinessSystems Analyst (Contract) (Former Employee) – Malvern, PA – May 25, 2017
Worked at Sungard as a contractor for 3 years. Had to solve complex client reporting analysis and development issues, write design documents, and complete assignments sometimes with tight deadlines. I worked from home but 100% working from home wasn't as good for me, may work for some people. Client work was interesting but sometimes had to work under pressure. Note: Sungard acquired by FIS in 2015.