Office Assistant (Current Employee) – Central new York – December 28, 2016
No room for advancement here. Management incompetent in local offices. The local managers in some offices don't even know what oil or propane is possibly there just to fill a empty spot in the office . Prices that we deliver at compared to other companies pricing is unreal. We can't not even compete with our absurd pricing. Fights in office due to no same policies in any one office within the company.
Truly a horrible place to work. Very stressful. Great place to work if you like stress.
Time off given is good
Fighting, rules not followed, management is horrible.
This position is for someone with a large background in oil, propane and diesel. Not for someone with zero background. They have very little patience for someone who is new to the business.
The sales manager you truly never know how to read. Like to embarrass you on weekly calls with your team. Not a bad guy though, just new to the business himself. Not so great at handling people in general. Overall job is not bad at all . As long as you have experience coming into the job.
Selling always interrupted by meetings and conferences.
Residential Energy Sales Representative (Current Employee) – Plattsburgh, NY – May 19, 2016
So it has been a year for me as a sales representative at Superior Plus. Let's just say one year later I have matured a million times more than I had ever expected. My friends envy me and my newly found charisma and my sales colleagues look to me for advice on door to door and networking techniques. Every day I wake up, I know I am fully backed by a great staff and management that supports me in doing the right thing for each customer. After all, isn't that the only reason we should be in sales at all? Superior Plus has given me every opportunity to succeed and has supported me with each challenge. This is a job where you can really make (or not make) as much as you want. I wake up at 5am each morning with vigor and confidence that my life has drastically more meaning than the day prior. We are family here and we are taking over Clinton County one tank at a time.
High ethics, State of the art equipment and tanks, full backing from corporate
Beware, the entire company is in flux. Left hand doesn't know what the right is doing
Energy solutions rep (Former Employee) – New York – January 29, 2016
OK from the jump this was a bad decision. The on boarding process was poor. Little to no training, unreasonable expectations, inferior equipment and management fighting each other in the office. The environment was hostile and no matter how much of pro you might be navigating these waters was near impossible. No money on advertising, higher pricing than the competition, no leads and when you do generate a customer, if you don't sign them yourself the office will take credit and you will not get your commission. Past that getting what they owe you for salary and commission is like pulling teeth. The CEO is an idiot. I realize that sounds unbelievable but it's the truth. This company is so poorly organized that every office operates with their own set of rules. It's truly astounding.
Company wide morale is incredibly low and it's not getting better as they continue to hire stuffed shirts.
From HR to middle management to upper management the company is an absolute mess. If you're a sales rep worth your salt DO NOT under any circumstances take a job here. You will quickly regret it.
Great time off from the very first day
Poor structure, unreasonable expectations, having to fight to get your pay
Great place to work except for really bad upper management decisions that have created alot of confusion and chaos
Customer Relations Manager (Current Employee) – Exton, PA – September 29, 2014
This was a really frustrating experience because this company had a lot of potential to corner the energy service industry market, as the only national full service energy company in existence. Really bad and out of touch decisions made by upper management in the past year to limit its market niche which really caused it to spiral downward rapidly in recent years.
Unfortunately there is a lot of confusion and misguided top heavy leadership, which has really held back this company from being more successful. It also hurt them in retaining good employees that have left in large numbers recently.
They are closing the office in Exton (where I worked) in the near future and don't have a strategic plan in place to relocate the office or staff. I will really miss all the office staff in Exton and other branches that I have worked with in the past years. They are like family to me and I will never forget them for all the support they gave me over the years. I really feel bad that most of them will be out of a job soon due to bad management decisions and uncertainty that has put their futures in chaos. They really deserve better and hope nothing but success for the office staff.
They provided a free lunch on last Friday of every month & great office staff
Really bad upper management that is out of touch and has no clue what they are doing
driver (Former Employee) – Central NY – January 16, 2014
trucks falling apart, rude office staff and employees, unsafe driving and facility's ( missing safety bars at loading rack) poor company layout. Supervisor played favorites with employees, had us leave overloaded to turn a extra profit
Payment Processor (Current Employee) – Marcy, NY – July 19, 2012
Incoming payments are initially sorted by the company and then checked for accuracy. After they have been deemed error free they are totaled to use as an initial balancing point. The payment and account information are then entered into the system and balanced against the initial balance. The payments are then scanned into the banking system and verified again. After everything has balanced and been verified for accuracy, payments are posted to the individual accounts. After all payments have been applied posting errors are corrected and customer inquiries are responded to.