Support.com, Inc. (NASDAQ: SPRT) is a leading provider of cloud-based software and services for technology support. We drive value for our customers in two ways:
Our Support.com® Cloud (formerly Nexus®) support optimization solution enables companies to boost agent productivity, dramatically improve the customer experience and more quickly resolve complex technology support issues for end users.
Our technology support services programs help leading brands in cable, retail, software and other connected technology industries create new revenue streams and deepen customer relationships.
Support.com Cloud software
Support.com Cloud is designed to function like a GPS for agents. Its easy-to-use interface makes it simple for support agents to launch Guided Paths® that walk them through the exact steps they need to solve even the knottiest end-user technical problems. Full-feature remote access to the user’s connected technology is built right in, and detailed data is gathered throughout the entire interaction, providing valuable insights to support center management and a feedback loop for the continual improvement of Guided Paths.
Technology Support Services
Our turnkey service for providing tech support to your end users on your behalf leverages our scalable workforce of technology specialists and proven expertise in program design and execution. Our agents take full advantage of our Support.com Cloud Agent Support software to deliver world-class service through both mobile and desktop apps. Customers can also opt to use a labor pool of their own choosing. We bring programs to market under our customers’ brands with targeted sets of offerings designed to maximize revenue and deepen customer engagement through an overall positive customer experience.
Service programs available for consumer markets include computer and mobile device set-up, virus removal and wireless network set-up. Programs available for small business markets include workstation set-up and support, network support, and proactive server monitoring and maintenance.
Support.com is an independent, publicly traded company that offers operating scale, financial strength and stability, and the kind of vision and innovation that leading brands require. – less
422 salaries reported
$10.27 per hour
11 salaries reported
$10.29 per hour
12 salaries reported
$14.70 per hour