Pros: Paid training
Cons: Nonexistent management, so much stress, mandatory overtime, low pay, no internet credit, NO LIFE
I signed up for a chat position to help troubleshoot computer issues. But SDC doesn't tell you that that isn't what you will do. Instead, they wait until the day training starts to tell you you'll be working for Comcast and taking calls to help with their wifi.
NOT what I signed up for.
Comcast customers are notoriously rude, belittling you because they can, management moves every 10 minutes like pawns on a chessboard, never being where you need them to be but being in your face when you don't, coworkers are decent but the majority will condescend you if you don't know something you should. The percentage of those that will help you are few and far between. And even still, most coworkers are just as bad, if not worse than floor supervisors.
I had a call where a customer was threatening my life and the supervisor took her sweet time getting to me and by the time she did, she acted as if she didn't want to take the call. Since as an RST slave for Comcast, you HAVE to take their verbal assault. You can't say SQUAT nor can you hang up. And some people say some awful things.
I had NO LIFE the ENTIRE time I worked for them. Worked from 10am until heck knows when because calls never really stopped. On top of that, when you DID want time off, there were so many hurdles to jump and approvals to get that I just ended up saying EFF IT and called in sick. And even doing THAT, you need to call some SDC number, email your supervisor, email your team leader and THEN once you're back, you have to fill out some form. It's so unnecessary.
And vacation time? Good luck. Unless you've – more... been there a few years, you won't get anything except Voluntary Time Off, which is where you sign up for an hour or so off in increments IF they're available. Other employees took them so often, I never saw any available.
The ONLY pro is paid training. I say if you're in between jobs, take this job and do the training. The training is 5 weeks and you get paid, plus you learn something. After training, if you found something else, SPLIT. There's nothing good on the end of THIS rainbow.
And working at home is great in all, but the work/life balance isn't there. It's just work. You have no time for anything. All RSTs are more than likely going to work the mid shift, which is 10am to 11pm. And the 11pm is not guaranteed since you might get a call the very last minute you're waiting and you have to take it.
You will like this job if:
- You need a job desperately
- You have thick skin (and I mean Fantastic 4 "The Thing" thick)
- You enjoy disconnected management
- You enjoy doing nothing but working all day/night
- You have no plans EVER because vacation time? PFFT, what vacation?
- Oh, you want a morning shift? Sorry, you have to bid on it along 200+ others in your region AND can only do so after 60 days from your start date.
Otherwise, MOVE ON.
FOR THE LOVE OF ALL THINGS GLORIOUS AND DEEP FRIED, FIND SOMETHING ELSE.
Peace~ – less