Remote Services Technician (Current Employee) – Herndon, VA – October 29, 2015
Company is great for those new to computers and technology and need a place in to the industry. There is not enough room for advancement, and pay is not the best, but for what it is, it is fine for most junior computer agents.
Remote Service Technician (Current Employee) – from home – September 5, 2017
Low pay, Horrible tools, No form of pay raise. If you really want to get into IT as a starting position, working from home is great. However, shift bids may place you at times you'd rather not be working.
Parts of the year have slower call volumes, from hom
Some parts of the year are back to back calls all shift, low pay, tools can break regularly, no real documentation to show exactly how to fix issues.
Remote Service technician (Former Employee) – Redwood City, CA – September 3, 2017
A typical day was fairly slow paced and balanced with decent call volume and for the most part decent interactions with customers, easy to use tools and active management made a very smooth working environment
It's nice to work from home, but just not enough to live on.
Remote Guest Services Technician (Current Employee) – Redwood City, CA – September 1, 2017
My biggest gripe with SDC is how quickly advancement potential gets frozen. If I had become a mid-level supervisor making a few more dollars per hour, not only would I be better off economically, but I'd be more engaged and satisfied with my work. However, the combination of no raises/pay reviews with lowish beginning wages and the continual increase of work load with no extra incentive to produce the exemplary work they try to sparkle down your throat to motivate you to produce is infuriating.
Not having to wear pants is a benefit in and of itself. But I have bills, and need big boy wages now.
Work from home, no commute, no pants.
"Keep being amazing, and doing more and more things, all amazing. ...But...we're not gonna pay you more."
Home Networking Remote Services Administrator (Former Employee) – Redwood City, CA – August 28, 2017
Not Interested in writing a review...Why force us to write a review for a company I feel abuses it's employees? not as in physical, but in stress, lack of value, low payroll, no raises, most expensive benefits seen anywhere (cheaper to buy your own locally).
Remote Service Technician (Current Employee) – Work from home – August 20, 2017
You're going to get moved around the company a lot and expect to do more for the same pay slightly above minimum wage. No matter how hard you try or give it your all, you will not be noticed to get into any better position.
When I first begun working at Support.com in 2015 it felt like a place to start a career then about 3-4 months into the job I realized how quickly Support.com is nothing more than a careless call center operation and that you're nothing but a number on a spreadsheet to them.
Working from home
Terrible management, no flexibility in schedule anymore, Angry Comcast customers most often.
RST/Newhire Mentor/CST (Current Employee) – Redwood City, CA – August 7, 2017
Support.com is great for anyone looking for a job that is work from home. It is not a career as you will never get a pay increase and although they do insist they promote from within it will not happen. The churn rate is high and the work repetitive. If you need something temporary between jobs it will work for you. If you are looking for long term employment steer clear.
Lots of promises with no follow through, high turnover
Client Service Technician (Former Employee) – Youngstown, OH – July 31, 2017
I was a CST making 11$ full time working from home.
I was able to get through 4 weeks of training, pass all the certifications and I quit the first day of nesting. They don't prepare you for the job at all during training. Their turnover rate is insane. My class went from 30 to 10. I'd get the job for the free money from training then quit. Not a job worth having.
Client Services Technician (Former Employee) – Sunnyvale, CA – July 26, 2017
Work from home but terribly poorly managed. The scheduling is atrocious and you have almost zero control of it. As a work from home worker, you would expect a certain level of control being that you choose to work from home because you need more flexibility. You won't find that here.
Definitely high stress, there was more than a few people outright crying on their first/second week of floor work. Not to mention that over half the training class quit the 3rd week after finding out about our horrible schedules.
Slightly unethical and lack of clarity in their job recruitment as well, hired for one thing but put into a training class for something else. Offered a job with certain schedule promises, find out 3rd week into training that the policy changed while we were in training and they will no longer honor the job offer statement.
Don't waste your time, this isn't a real tech position, this is glorified customer service but you're to do well you have to know more than they train you for which allows them to keep how much they pay you very low.
Advancement is lateral, the only way you get to those positions would be for someone to quit.
Scheduling, not enough managers, lack of clarity, broken promises
Remote Service Technician (Former Employee) – South Beloit, IL – July 5, 2017
I worked here for a little while and came in during the Winter time. The trainer I had was extremely fun and helpful. When I made it to a team, my Team Lead was extremely understanding when I had to leave due to not having anyone to watch our 3 year old.
Good Pay, 5 day shifts
Schedule is chosen based on training performance, but if you work hard and pay attention, you can easily get the one you choose.
A typical day is just like at a call center, but the best part about that is working from home. So far the trainers and the manager that have been assigned to me have been great. The only issue I have is pay is really low. Some positions pay better but for the same position at other companies are higher. It is great for experience though, so overall the company is pretty great.
Not a bad work from home position if you like never having your suggestions taken seriously or having any sort of work/life balance. Would always schedule me to work on days I had requested off months in advance, but they would give me days before and after off as if that made up for it. Supervisors will often push for impossible handle times for the job given. Tools were always changing and made the job very hard to learn or keep up with. Any issues with their tools are often blamed on your equipment even if the issue is on their end. You are given a "training" that barely covers the actual knowledge needed for the job and just thrown out in the wild to figure it out for yourself, good luck without having a VERY strong technical background.
late start days the norm
VERY difficult to schedule time off with. Managers wont take suggestions on how to improve.
Home Networking Specialist (Current Employee) – Columbia, SC – June 19, 2017
Company cares not for employees and the largest contract Comcast is horrid. Both large corporations and advancement is only if you "play ball" and do as they say. Words that work and branding each call at begining and end mentioning products customers dont care about, it all about the bottom dollar. For SDC and CC. Im looking for new employment now.