Pros: work from home, extensive benefits
Cons: work from home, little merit recognition, little chance of promotion/raise, call center job means call center woes
Support.com was good for a while, and I was excited to get to work. I have never gotten to work from home before, so it was a very novel experience. My heart sank quite a bit when I learned I would be basically working for Comcast as a "Teir 3" technician. The customers usually have no idea they are talking to another company, so they give you all the frustration they picked up along the way. There is little recognition for the effort and skill you put into helping a customer, and your score is never decided by the customer and how satisfied they are, but by an overly complicated quality assurance assessment. The disadvantage to working from home is the extreme lack of social interaction; all your communication is mostly a company chat server or e-mail. In all, this job is not something I would recommend long term. The amount of unimaginable frustration versus how much one is paid is not in the employee's favour. Also, do not expect a pay raise or promotion; you will probably never see one.