The discount and customers were nice...
Customer Service Representative (Former Employee) – Brownsburg, IN – August 26, 2016
However, the culture of the seasonal/regular customer service force varied widely. Some were wonderfully professional, friendly, willing to help each other. Others fomented an environment of social bullying, gossip, complaining and vulgar language which was never corrected by management. Education on using the ordering system was crazy inconsistent -- since it depended on whomever was available that shift to teach new people, regardless of one's ability or personal mood to train.
The computers and network utilized for order taking (and shipping or problem resolutions, customer file maintenance, etc.) was antique and cumbersome, although the company website (for customer use) was beautiful and well-maintained. Talking to customers and other SurLaTable store employees on the phone was 90% wonderful, usually only difficult due to occasional situational frustration. Terrific merchandise, prices not bad at all, pay was okay for the work, super-casual dress atmosphere, free espresso whenever you wish!
Fast pace, variety of calls, suburban office park location
Negative "office politics, " unprofessional atmosphere