SureWest Communications Employee Reviews in United States

Showing all 15 reviews
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No reason they went bankrupt
Advanced Broadband Technician (Former Employee) –  McClellan, CASeptember 10, 2015
Worst corruption and mismanagement possible. They overwork their employees and force them into dangerous work environments, then when they get injured they let them go and fight the workers compensation.
Pros
Pay and benefits
Cons
No life, Dont care about injuries and caring for employees
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fun critical thinking
Advanced Tech Support2 (Former Employee) –  Roseville, CAFebruary 16, 2016
Work in a call center environment with emphasis on customer service. work in tier2 support work tickets & update customers with resolution.
Pros
recognize hard work, great incentive program
Cons
company purchase lay off
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Excellent Company to work for
Warehouse Attendant III /Distribution Serv Rep (Former Employee) –  Roseville, CASeptember 15, 2015
Great work atmosphere. Management notified employees of changes and progress immediately. Excellent with Life /Work balance.Enjoyed working with my particular group. Great coworkers!
Learned how telecom industry operates..
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Great Job
Level 1 and 2 Technical support (Former Employee) –  rosevilleAugust 8, 2015
Job duties: First call resolution team that handles inbound calls of residential and business customers. Troubleshoot and repair, digital TV service, HD service, DSL service, home network issue with Linksys and Engenius router, Access line, and digital phone service. Then knowledge with FTTH network with residential Gateways. Gain skills on troubleshoot Email issues with Microsoft outlook, outlook express and with Sure west web portal. Gain knowledge on copper and fiber network infrastructure with cable, video and data. Used ICMP commands to troubleshoot customer cable, video and data issues. Gain Knowledge in troubleshooting and their functunites of sureWest products like Ethernet Gateways, switches, four port modems and how to configure them, and cable converter boxes. Understand now to telnet to innomedieas and Residental Gateways. Knowlegde of SIP, IGMP, MGCP and muiltcasting on copper and Cisco Network.
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Fun place to work
Outside Sales Representative (Former Employee) –  Lenexa, KSOctober 29, 2015
Company was purchased by consolidated communications and released all outside sales staff. Great co workers and very positive place to work
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Poor management
DSR/SW Pro Consultant (Former Employee) –  Roseville,CAApril 17, 2012
Very difficult company to work for , weak management with no direction and no previous sales management expierence.
Pros
benefits
Cons
management
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Great Company, great people
Consumer Sales & Retention Specialist (Former Employee) –  Roseville, CAJuly 30, 2012
SureWest was a great place company to work for. Great benefits, 401K, company match.
Co-workers and mgmt treat you like family, made lots of life long friendships over the past 15 yrs.
Everyone worked hard and was proud to be a part of the SureWest Family.
Pros
benefits and people
Cons
company was bought out in 2012
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Interesting fast paced workplace
Level 2 Technical Support Representative (Former Employee) –  Roseville, CAOctober 28, 2013
Grave yards were typically quiet but with outages became busy. I learned patience to handle difficult customers. My supervisor was great. The hardest part of the job was working in the basement, alone at night.
Pros
working graveyards
Cons
working alone on graveyards
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As stated below, it was an enjoyable rewarding company to work for. Extremely busy with challenges and rewards everyday.
Supervisor, Splicing (Former Employee) –  Roseville, CAMarch 20, 2013
The employees were outstanding with a top priority of internal and external customer services. A desire to produce the best communications/fiber optic system in the business.
Pros
the employees
Cons
accusition forced a reduction in employees
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Great co-workers and I had a great supervisor very flexible.
Assistant Administrator (Former Employee) –  Roseville, CAJune 4, 2013
Great co-workers and I had a great supervisor very flexible. I had a good team but like anything when you are surrounded by sales, it can get pretty personal...
Pros
fun enviorment
Cons
temp position company was bought out in kansas
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Not a stable company to work for these days due to outsourcing to Texas Kansas and Illinoise
Technical Support Analyst (Former Employee) –  Roseville, CADecember 3, 2013
Great company to work for. Very pleasant but not a stable company these days
Pros
great perks
Cons
very strick
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Great place to work with lots of benefits.
plant service tehnician (Former Employee) –  Roseville, CAJune 10, 2014
Lots of technical work and hands on physical
with good coworkers and great atmosphere.
Pros
great coworkers and customers
Cons
never knew in advance when having to work overtime
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Challenging sales oriented Call Center dealing a wide variety of products and services
Customer Service Specialist (Former Employee) –  Roseville, CAJuly 7, 2014
I enjoyed being an expert on providing products and knowledge for all our customers purchasing our home entertainment needs.
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Very nice local company
EXECUTIVE DIRECTOR OF MARKETING (Current Employee) –  Roseville, CAMay 17, 2012
great place to work. Stable company. strong local presence.
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Overall rating

3.8
Based on 15 reviews
5 stars
4 stars
3 stars
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1 star

Ratings by category

Work/Life Balance
3.9
Compensation/Benefits
4.0
Job Security/Advancement
3.1
Management
3.1
Culture
3.7

SureWest Communications Reviews by Location