Advanced Broadband Technician (Former Employee) – McClellan, CA – September 10, 2015
Worst corruption and mismanagement possible. They overwork their employees and force them into dangerous work environments, then when they get injured they let them go and fight the workers compensation.
Pay and benefits
No life, Dont care about injuries and caring for employees
Warehouse Attendant III /Distribution Serv Rep (Former Employee) – Roseville, CA – September 15, 2015
Great work atmosphere. Management notified employees of changes and progress immediately. Excellent with Life /Work balance.Enjoyed working with my particular group. Great coworkers! Learned how telecom industry operates..
Level 1 and 2 Technical support (Former Employee) – roseville – August 8, 2015
Job duties: First call resolution team that handles inbound calls of residential and business customers. Troubleshoot and repair, digital TV service, HD service, DSL service, home network issue with Linksys and Engenius router, Access line, and digital phone service. Then knowledge with FTTH network with residential Gateways. Gain skills on troubleshoot Email issues with Microsoft outlook, outlook express and with Sure west web portal. Gain knowledge on copper and fiber network infrastructure with cable, video and data. Used ICMP commands to troubleshoot customer cable, video and data issues. Gain Knowledge in troubleshooting and their functunites of sureWest products like Ethernet Gateways, switches, four port modems and how to configure them, and cable converter boxes. Understand now to telnet to innomedieas and Residental Gateways. Knowlegde of SIP, IGMP, MGCP and muiltcasting on copper and Cisco Network.
Safety & Security Administrative Assistant (Former Employee) – Roseville, CA – November 18, 2013
Stable company in the industry at the time. I was sole administrator for the safety program and enjoyed interacting with all 1200 employees answering questions or creating reports for management. Also made sure employees kept their CPR updated by offering classes and scheduling them for each department. Had quarterly safety award meetings to organize as well. Also maintained the MSDS data base.
close to home
spent a lot of time in cubicle without interaction with others.
Consumer Sales & Retention Specialist (Former Employee) – Roseville, CA – July 30, 2012
SureWest was a great place company to work for. Great benefits, 401K, company match. Co-workers and mgmt treat you like family, made lots of life long friendships over the past 15 yrs. Everyone worked hard and was proud to be a part of the SureWest Family.
Level 2 Technical Support Representative (Former Employee) – Roseville, CA – October 28, 2013
Grave yards were typically quiet but with outages became busy. I learned patience to handle difficult customers. My supervisor was great. The hardest part of the job was working in the basement, alone at night.