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SureWest
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5 reviews

SureWest Employer Reviews

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Company in transition after merger.
DIRECTOR, PUBLIC POLICY AND GOVERNMENT RELATIONS (Current Employee), Roseville, CAFebruary 20, 2013
Pros: location
Cons: location
The company is still detemining what it will be after a major merger.
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Productive Call Center
Customer Service Representative (Former Employee), Lenexa, KSJanuary 15, 2013
Pros: free lunches and different contest that were done quarterly.
Cons: company changes, management changes and healthcare package changes.
My day would consist of answering incoming phone calls, topics range from processing payments, assisting with technical problems with television or phone services, signing up new customers and answering general questions. I would work the front office some days if they were short staffed. I would process payments and handle any equipment that needed – more... to be services, exchanged or given new. I enjoyed my job because it was easy for me and I enjoyed working with my co-workers. – less
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Good culture and great co workers
Employee (Former Employee), RosevilleJuly 17, 2012
Pros: good work environment and benefits
Cons: no where to advance and progress too...
Management really is in disconnect with the work force. Although the management team does go to great lengths to keep everyone plugged in... It is a facade. They still choose to run the program to best suit the executives. Mid level management does not look out or stand up for their quality employees. If there is pressure from above for whatever reason – more... they delegate the responsibility and the burden to their staff and subordinates instead of taking the hit themselves. They act on this by firing their staff and starting new and fresh. Room for advancement is literally impossible unless you exploit the manager above you for various ethical crimes, which in and of itself is a backstabbing move to advance oneself. upper management (director level) is hands off management -- completely disconnected with its managers and supervisors as to what their staff is doing... concerned w/ only results this upper tier of management rarely interacts with workers in regards to business / work agenda. It makes for a fun place to get started but you hit your ceiling for advancement very quickly and burn out fast. – less
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SureWest has been aquired.
Customer Service Representative (Current Employee), CaliforniaJune 28, 2012
Surewest was bought out by another company and we are currently undergoing downsizing.

About SureWest

SureWest Communications wants to be a sure bet for communications in Northern California and beyond. The company's broadband unit – Read more