High Turnover Rate Job No Job Security
Call Center Interviewer (Former Employee) – Allentown PA – May 6, 2015
Survey Technology & Research is a good part time job for someone in school or looking to make extra money but there is absolutely no job security so I WOULD NOT recommend it to anyone that plans on making this a career. The expectations for their production is next to impossible to meet. The supervisors and monitors there really do not care about the quality of work that is going on, they spend more time associating with each other than actually paying attention to what is happening. There is a major lack of communication between the higher ups (administration, supervisors, monitors etc) and the monitors there basically make up their own rules and ways of handling calls so it is hard to get a grasp on a permanent way to make calls and handle them. Survey Technology & Research also changes their rules and guidelines on you with no notice and than upholds you to their new standards immediately. They also offer work from home opportunities, but as soon as you take it they start to treat you differently and will find any reason to put you on progressive discipline. It is almost like they retaliate against their workers who leave the office to go work from home so I'm not exactly sure why they offer it. You will probably loose your employment quicker with them if you go work from home. Also, the supervisors there have a nasty habit of trash talking each other and the employees under them. If I were you, I wouldn't even think twice about employment here.
Laid back work, you can work from home
Everything else except what I mentioned in the Pros