A Professional Atmosphere with Very Friendly People
Manager (Former Employee) – Lancaster, PA – March 3, 2016
The thing that I found most beneficial was that the employees were caring and friendly. In many departments, employees knew each other as well as their own family members. Opportunities were plentiful.
I learned a lot while working for Susquehanna Bank. In the Closing Dept. I learned to close the different types of loan from PFHA to construction and picked up the training quickly. My errors were few and I was able to handle a large pipeline of 60 file a month. My supervisor would rely on me to do the last minute files that needs to have the paperwork at the table within a few hours. I work well under pressure.
Hardest part I found about the job I found to be was all the jumping through hoops to get all the correct information to be able to do my job with little hassle
The most enjoyable part of the job was the relationship that all the employees had, it was like one huge family. I also loved getting the thank you e-mails from the Loan Officers that the closing went well and every one was happy.
Sr. Risk Management Specialist (Former Employee) – Lititz, PA – February 18, 2016
My responsibilities and the processes that I worked on changed about every three years. This turned out to be challenging, interesting, and rewarding. Auditing is very similar. You have to walk into a new department and become an instant expert in order to evaluate their operations and offer corrective action and suggestions for improvement.
Customer Service Representative, Teller (Current Employee) – Pikesville, MD – July 1, 2015
I've enjoyed my employment with Susquehanna Bank. Every day my team members and I come in & setup our stations and equipment to prepare for our day. We have the mindset that proper preparation will set the tone for a fluid, organized day. The management team is extremely helpful to me, no matter the situation at hand. My co-workers work efficiently and are very outgoing and friendly. The hardest part of my job is when the branch is extremely busy and I have customers who need extensive assistance. I've learned that you have to handle one customer at a time, and give them your undivided attention while you're helping them. This is the quality service that every customer expects and deserves. The most enjoyable part of the job is the feeling of accomplishment after helping a customer with their needs, and knowing that they are satisfied.
Friendly staff, Banking experience, Face to face transactions
Financial Service Representative (Current Employee) – Reisterstown, MD – April 14, 2015
I love working for Susquehanna Bank. They treat their employees well and give you the tools to advance in your career. A typical day includes bank audits, helping customer with their financial needs and leading the team with branch goals. The hardest part of the job is keeping up with the ever changing banking world and getting qualified referrals for different financial partners.
Customer Service Representative (Former Employee) – Camp Hill, Pa – June 5, 2015
All banks are becoming one in the same. Not really something I want to do anymore. The co workers I worked with are nice and the customers were the best part. I did not care for the management and long hours and that is the reason I left.
Financial Services (Current Employee) – Pennsylvania – April 18, 2013
I love working at Susquehanna! Everyone truly wants you to succeed here and people are generous in sharing knowledge and time. I have alot of autonomy to do my job and the company really invests in its people, at all levels.
Personally I feel that the compensation is higher elsewhere but the work environment and the quality of the company, employees and customer commitment are second to none!
I can't imagine working anywhere else. By the way, some of the info in previous posts are incorrect. Benefits are very affordable and we do rehire former employees in good standing.
culture of appreciation, respect, integrity and they trust yo uto do the job you were hired to do
compensation is a little on the low side but the job security, automony and positive atmosphere are worth it.
Cashier (Current Employee) – Camden, NJ – August 7, 2015
After 2 years of working as a cashier/server, I can say I really do like my job. Meeting new people (besides the few rude drunk ones) is great! I love most of the people I work in my stand with. It's a busy, stressful at times, stay on your toes, type of job. Lines get VERY long, but if you're a hard worker, it's a piece of cake. We have a policy that we must remove all lids from water and Gatorade bottles. THIS IS A PAIN FOR BOTH THE CASHIERS AND THE CUSTOMERS. Having to repeatedly tell each and every guest, "I have to take your cap" and being asked the same question over and over, "WHY?!?" is insane. I wish they'd either get rid of this stupid rule, or at least, post signs telling customers of this rule.
Seeing concerts, great coworkers, fun environment, TIPS
Short breaks, being disrespected by customers, late hours.
Senior Vice President- Loan Workout Manager (Current Employee) – Hunt Valley, MD – August 9, 2015
I am manager of a Loan Workout Recovery Group that has been very challenging over the last few years. Our Team covers problem loans in Maryland, Pennsylvania, New Jersey and West Virginia. We learned about the specific laws regarding judgment and foreclosure processes in these states. I worked with an extraordinary group of individuals and we reduced overall delinquency for our bank in our collection efforts and Note Sales. The hardest part of my job is the number of credits that had to be worked on a daily basis. The most enjoyable part of my job is my crew and fellow teammates.
I am not micro managed.
Challening times due to the downturn of the economy.
Bank Teller (Former Employee) – Phoenixville, PA – November 22, 2015
I was not happy working here after Patriot bank was bought by Susquehanna bank. The seemed very cold and unfriendly to the existing staff and replaced many with their own staff and made many changes to the customers accounts which caused many customers to leave the bank.
Customer Service Representative (Former Employee) – Intercourse, PA – October 28, 2013
After working for a company for over 5 years one would come to expect job security and a sense of appreciation. But neither of these is true. Management has no appreciation for their staff and they certainly do not stand behind their employees. There is a huge rift between upper level management and the "frontline" customer service representatives.
They also do not compensate fairly, it does not matter who does the work if you are a teller or customer service representative you will get treated like a peon and paid like one as well!
negative environment, lack of appreciation, low compensation
Teller (Former Employee) – New Garden Branch – August 10, 2015
Loved the people that I worked with they were all very helped full. We all helped with getting everything together for the day and get our shipment ready for that week. Management was great with getting us informantion when we needed it.
Loan Services Specialist, III (Current Employee) – Maugansville, MD – June 14, 2015
Have experienced a very busy workload, have learned to budget my time to complete the processes in a timely manner. Get along well with my co-workers and the hardest part is concentrating on my work when there is a lot of chatter among employees.
Good benefits, etc.
Being laid off due the merger of the bank and BB&T, the backoffice jobs at the loan center are being retained.