The program I worked in was called Mobility Sales and Service (MSS).
I answered calls for AT&T.
They'd call in, I had to greet them, verify their account, gain a good understanding of their problem, and solve it. I also had to empathize their situations because sixty percent of the calls were unhappy customers. They're unhappy with their bill. They don't understand why they're charged. Miserable. I then, solve their problem, and then try to sell them home services such as; home phone, internet, or cable services.
Hourly salary+ commission
late shift, unhappy customers, 2 hour long calls