Sutherland Global Services Employer Reviews

I worked as an at&t customer care rep. I handle calls reguarding adding lines, making payments on the account, and upgrades. I also did a little of tech support.

Billing support for AT&T U-verse
- Accepted bill payments over the phone
- Handled customer complaints and concerns positively
- Experience taking in-bound calls in a fast pace call center environment
- Ability to navigate and multi-task with various applications while conversing with the customer
- Provide effective and timely resolution of a range – more... of customer inquiries

EDUCATION – less

I worked there for 6 months and felt like the job was great at first until I ate, breathed and slept Sutherland. I absolutely love call center environments and this one was definitely one of the more positive experiences I've had. I'd go there, sit down and start taking calls immediately. What I loved about this job was how the calls weren't scripted – more... and every issue was different. You had free reign over the outcome of the calls and you could make it go any way you'd like. The sales were a little far-fetched (I mean... you try selling TV, phone and internet to people who were just calling in for cell phone billing issues) but it wasn't too bad at all. The goals were realistic and even if you didn't make your sales goals you still got paid great based on your customer service. – less

Providing the upmost customer service for at&t customers bill payments, upgrades, plan changes, etc. I learned how to multi task more efficiently than before. Managers are very supportive, co workers we were all comfortable and played like team members. Difficult part was not having customers on hold for long amounts of time. Overall I enjoyed this – more... job because it has taught me alot in regards to how you present yourself to people. – less

Take in-bound calls, Make out-bound calls, resolve customer issues, handle large accounts, meet productivity numbers

You speak with alot of people to determine their needs for auto insurance. You can provide them with information that they may not have been aware of.

i think that the program that i was in was supposed to be sutherlands pinnacle achievement. if that is where the company is headed, then i would say to stay away in very large letters.

Working with Sutherland Global Services was fun. It's my first time in a call center industry. At first, I have difficulty in adjusting myself on my working schedule, since we always had a graveyard shift schedule. But as the days passed by, I started loving to work at night. We had a lot of calls every night, and its a nice feeling especially when – more... the caller thank you for helping and assisting his / her problem. The most enjoyable part of the job is during queing... mostly of the callers were irate because of their money not posted on their account. And if we helped that irate customer and thank you for the helped you made,,, It's a SUCCESS... – less

i loved working for sutherland global services.the people within the company are great.

Working there was ok. i worked with all kinds of people. helping customers everyday with problems

Overall, the management is impressive and excellent. Every on-the-job training student is oblige to speak English especially when talking to the HR's. not just OJT's but also the employees. It's really good because it can let you exercise your tongue through speaking English. It's not the job that is hard for me but the fact that I am in graveyard shift.

The managers have a severe lack of knowledge and are very unprofessional to say the least. The company is poorly run and lacks job security. There is no structure and they run around like chickens with their heads cut off. The co workers are like kids on a play ground. This is not a place for any mature adults. The helath insurance is the same as you – more... would pay out of pocket if you were to get health insurance for yourself. They constantly have system issues and will try to make it seem as if the problem is with you and not their system instead of accepting responsibility for their cheaply installed equipment. and far too small server. – less

Working in a call center environment very fast pace insurance company, one out of several different insurance companies. Great experience learning and gaining knowledge. Switching of management every couple of months was a set back and no consistent organization and lack of individual agents performance logs. The co workers were great but you learn – more... to grow with all due to the amount of your life you spend with them. Working with a team can be great but you all have to work to gather for a smooth flow, it was hard due to the changes every month and some were not giving until an event came across.It was a great company i wrote policies for Sutherland was a 3rd party company. The hardest part to deal with the company was to chase down money owed for months. It was an experience! – less

I was hired for an at home position to handle calls for FTD.com during Valentine's season. Training was unstructured with constant interruptions and very little time. At first it was supposed to be from 9am to 6pm EST, but the first three days were only 3 hrs. due to them not being ready with available staff. The next week we went to the 9-6 schedule – more... with just the one week of training. When it came time to take over on phones I was totally unprepared and support via chat was horrible. When I was finally able to get someone's attention, I was basically told to tell the customer that they had to pay again for their order even though the issue was our fault. Horrible customer service! I couldn't work there. Even though I completed training without missing a single day or being late at all, I still did not receive the bonus promised upon hire. – less

the company is ran pretty good, but it need improvement. The managers dont know anything

A typical day for me consisted of answering incoming phone calls from customers and potential customers. I learned to navigate through multiple computer system, upgrades services, prorate billing invoices, and retain customers. Management was very helpful, they were always willing to coach the employees to make call better between the representative – more... and their customers. My co workers were just as helpful and always positive. The hardest part of this job was keeping up with the high demand for the client and their sales quota. The most enjoyable was speaking the my customers and knowing the at the end of the call their needs were met. – less

Assisted customer’s with their taxes and guiding them where to enter their tax data into Turbo Tax program. Provided customer of Turbo Tax with downloads and technical support as well. Communicated professionally on the phone to help solve customers issues with the Turbo Tax software. Documented all calls in Turbo Tax database and created a incident – more... report on all calls – less

I worked for a program whose management lacked professionalism. There were more problems with my co-workers than with the customers I served. I worked for a call center which was not customer friendly and when I helped customers with purchasing issues, I was terminated.

Customer service is something i also enjoy doing i love communicating with customers . growing relationships and recommending different options for them.

long hours
Little pay
No recognition
quick advancement
stagnant
revolving door