Sutherland Global Services Employer Reviews

Need more training, may be overwhelming for some people. Need to know alot about technology.

Going to work at a call center you are never sure what to expect when you go in for your shift, you may have a great day or a bad day. your co-workers were just like high school girls, gossip and rumors every time you turn around.. management were also included in this some times.
for many calls weather you be calling the customer or new customers or – more...  they are calling you, they started the call off by yelling and swearing at you. I can say that i have been sworn at and told off in every language. There are some customers however are very polite and will even make a joke with you.
The hardest part is the unhappy people yelling at you from the other line, and the enjoyable part is making new friends around you. – less

Answering billing and sales calls for AT&T Southeast.
The hardest part of the job is making sales.
I enjoyed talking to many different people

A typical day at work is stressful and things are constantly changing. I have learned that if you suck up to the right people you MAY get some recognition for what you do, but if you don't fit the white, male profile it is extremely difficult to advance. I also learned the true meaning of keep your enemies closer. My co-workers are back stabbers and – more...  out for themselves, but will pretend to be your friend as they steal sales right out from under you. The hardest part of this job is NOT calling off everyday and dealing with the fake people that are hired and seem to keep their jobs for lying and cheating their way to the top. The most enjoyable part of the job is clocking out. – less

1. Nice days at work. There was low pressure work, so i was able enjoy my work.
2. I have learned a lot from Sutherland about professional life and ethics of professional life.
3. Co-workers were so good. They were so helping and co-opreative.
4. The hardest part of the job was the shift timings.
5. The most enjoyable part of the job was tension free – more...  working atmosphere and very friendly collegues. – less

Sutherland Global Services is a very High paced environment.
I was able to complete all SGS offered LEAD courses and also completed my yellow belt in six sigma prior to my departure.
With my position I was working one on one with our clients to ensure they were provided with any data they may request or plan for upcoming training. The most enjoyable – more...  part of my position was the daily interactions with the employee's working on the production floor. – less

they offer good insentives and allow you to flurish!you have room to grow but the pay is so so.

No job security. EVERYONE is replaceable, no matter what level you're at. Lack of respect from managers. Zero work/life balance.

If you are with a certain department, you might have a better experience but it really all depends on that.

This day was composed of neverending calls, which helped the day go by quickly. I answered questions about the product, prices of the product, and I provided technical support for the product as well.

I learned how to get customers to comply and fill out the surveys which helped me win awards.

Management provided ongoing formal training, and they – more...  were always looking to promote.

My co-workers were always glad to help and answer questions, although we were individuals on the phones, ff the phones we always worked as a team.

I enjoyed building report with the customers, the most difficiult part was not being able to help them with a specific issue they're having with the product. – less

I know a lot of people refer Sutherland to "where the devil lives" (It won't let me put it in... you can figure it out), but in reality, as long as you stay out of the basic office drama, and do your job of course, its a great place to work. I would work here again if I could.

It's really fun to work at Sutherland. Very friendly atmosphere

This company is run by a U.S based management that refuses to put any money back into the Canadian operations, and is ALWAYS looking for ways to save a buck. Facillities manager refused to purchase any equipment ( vacuums, carpet shampooer,floor sweeper)needed to maintain the facillities in a clean, healthy enviroment due to in his words budgetary restraints.This – more...  made both facillities look dirty which caused many complaints from employees, to which we had to answer we were sorry but we were doing the best we could with what we had to work with. After awhile I could no longer accept the way management expected the under paid janitorial staff to try and clean these places without proper equipment and I had to resign my position and move on to another company. I have never seen so many female employees crying in the stairwells or outside as I saw at Sutherland due to pressure being put on them by thier managers to do better at thier job. This company goes through employees so fast that they never stop having training sessions for new employees – less

If you're in sales, Sutherland is only good if you're a top performer. If your sales drop, they eventually look to get rid of you. Each program is different. You have to find the one that is right for you. I made a few friends while I was there, it's not ALL bad.

Although the pay was adequate, the job had no security which created a tense environment. I would recommend this employer if you want a temporary job.

Learnt a lot on customer satisfaction and how to differentiate by providing superior service.

Begin working on time. Excellent communication skills required.
Management was very fair.
Co-workers were great
The hardest part for me were outbound calls
The most enjoyable part of the job was resolving customer problems

Well, I did have some high expectation for Sutherland when I first joined in although as to where the job is located is quite disappointing. Had some rough days at the beginning trying to launch new account which we managed to do. Co-workers and colleagues are great, although on managerial selection level there could be some doubts. As well as to managerial – more...  decision they are a little bit shady with no proper business justification. I have always enjoyed the long hours of work "up to 10-11 hours" despite not being compensated for them just because of the people we worked with. Learned quite a few things which was not what I aspired for but became and expert meeting dead line and creating reports the best ways possible. – less

I enjoyed working for them and I would love to work for them again

It was a great place to be employed. It was a great enviornment and i met great people

A good place for freshers to gain knowledge but only difficulty is continuous night shift