A normal day at work, includes taking inbound sales and service calls. The service calls, usually consist of order changes, replacements, and refunds. Sales calls, are usually customer's placing Birthday, Anniversary and Funerals orders. I work independently from my home office. Using the companies software to complete orders. I communicate with my peers, through an Adobe chat room during shifts. The hardest part of my job, is when a customer place an order and it's not delivered on time. The most enjoyable part of my job, is building a relationship with a customer.