Pros: Easy work, nice customers, nice doctors, big desks
Cons: Unreliable rules always changing, 10 min breaks, smokers put at vehicular risk
My experience a typical day at work is usually when management is needed they are never there. Your told one rule of the company then told to do the opposite after you've been marked down for it. Your judged on the time of your phone call, therefore they would rather you rush off the call than give a quality performance. I learned what they say and what the expect is nearly always opposite. Hardest part of the job is being told one thing by your manager/supervisor (which can go against company rules) and getting marked down for it later. You will also get marked down if you don't say certain words at very particular points in the call, and yes if you say something similar it doesn't count because its up to interpretation of the quality control member who picked your call. Most enjoyable part is probably the customers themselves, doctors and most doctors office members are usually nice, the job is really easy, and the bigger desks you work at. Smokers are required to cross 4 lanes of traffic with out crosswalk, if you get hit by a car or a car slides on the ice and hits you company will not be liable, if your caught smoking on property your fired. Takes about 5 min to take stairs down to main floor and clear out to road, wait for traffic, finally cross you got about 3 min (if your lucky with traffic) to smoke, wait for traffic, finally cross back and book it upstairs in under 2 min, also better hope you didn't need to use the restroom cause time frame wise it's out of the question. I wouldn't suggest a smoker work here. Also switching to ecig, its the same process. If you don't smoke you can walk around the floor, or there are places for you to sit at that's not your desk or a break room with vending machines.